EXPLORE - Spring 2015 - (Page 15)
five creAtive wAys tO
KeeP trAining engAging
Making Staff Learning Effective and Entertaining
By Paul Picciurro, CHESP
ame old, same old, over and
over again. Environmental
services leaders are required
to train their staff on cleaning procedures, safety topics,
and human resources policies.
Teaching the same topics year after year
gets flat out boring-even for the leaders!
An environmental service leader can
easily turn into Charlie Brown's teacher or
a monotone Ben Stein from Ferris Bueller's
Day off when you're repeating the same
topics. Even though the topics are frequently repeated, they still need to be presented in an interesting fashion. So here
are some ideas used at Wheaton Franciscan
Healthcare in Milwaukee, Wisconsin, to
brighten up the training and get the staff
engaged and involved.
Act it out
Break your team up into small groups
and ask them to act out a training topic. Ask
them to develop a short dialog (one to two
minutes) or a song on the topic and have
them present it to the rest of the group. You
can divide the team in sections, or by preference. For example, all Coke-lovers could be
one group and Pepsi-lovers another.
CHAllENGE your StAFF
The ultimate goal is to get the staff
interested and develop them personally and professionally. Our facility
offers free online computer training
classes for Microsoft applications
(Outlook, Word, etc). Challenge your
staff to learn how to email and ask
them to send you a message. Trade
a few notes so they get the hang of it.
draw or Sketch it
Say your training in that particular meeting covers Personal Protective Equipment
(PPE). Instead of reading the policy or showing the isolation signs, ask the each group
to draw themselves and what PPE they
would use in a droplet or contact isolation
room. Then ask them to explain the difference between the two isolations. You'll be
impressed with their creativity.
Toss Around Some ideas
Even children's toys can help your
staff learn. Buy a beach ball and write a
topic on each of the sections of the ball.
For example, one panel would be labeled
'Infection Control,' another 'Blood Bourne
Pathogens,' another 'External Disaster.'
Pass the ball around the room, and when
someone catches it, they have to give one
fact about the topic that is on the top of the
ball when they catch it. That person then
chooses who to pass the ball to next.
Utilize Visuals and Video
Be creative choosing media, as
well. Short PowerPoint presentations
with department-specific information or even pictures of the staff can
bring a point home. The more you can make
the topic relative to the work staff performs
each day, and the more you can connect
the topic to something that happened in
the department or in the facility, the more
effective the training will be.
Book a conference room and show videos
from YouTube. The videos can help explain
more complex topics like diversity and inclusion. For example, the Kid President videos
are cute and funny, but hold the message of
learning to work and get along with others.
hear from other Points of View
Guest speakers work well, too. Invite
someone from infection control, the safety
coordinator, or a leader from security or
human resources to cover a specific topic.
Consider asking vendor representatives to
speak to your staff and help with new equipment or new product training.
No matter what new approach you
use, the important thing to remember is
to keep the training focused on your staff.
Consolidate the information and highlight
the key learnings instead of reading or posting a multiple-page document. Ask your
managers and your staff to help brainstorm
new ideas and get their buy-in to the process.
Environmental leaders today use their
creativity to alter staffing models and figure
out budget constraints. That same creative
process should be used for training.
Paul Picciurro, CHESP, is operations
manager at Wheaton
Franciscan Healthcare -
St. Joseph, in Milwaukee,
Wis. For more information,
he can be reached at
www.ahe.org I EXPLORE I Spring 2015 15
Table of Contents for the Digital Edition of EXPLORE - Spring 2015
Message from the President
Engaging and Propelling Environmental Services
Empowering Frontline Staff
Learning is Continuous
Leadership in Education
Five Creative Ways to Keep Training Engaging
Meet a CHESP
AHE News & Updates
EXPLORE - Spring 2015