EXPLORE - Spring 2016 - (Page 19)
MEET A T-CHEST
Kent L. Miller, MHA, CHESP, T-CHEST
Director, Environmental Services/Sustainability Officer
Mercy Health Saint Mary's
What made you sign up for the
I wanted to create a career portfolio for my
front-line colleagues. Through the CHEST
training program I am able to do this. And
as an added benefit it will create a more
professional environmental services team
who are knowledgeable in a lot of aspects
that they are responsible for (including
customer services, infection control,
safety, and emergency management).
How did they get your facility to
see the value and approve the cost?
I personally met with both the president
and the vice president of human resources.
Each of the leaders thought it was of great
value and needed in the environmental
services field and department. The organization is working on, and I have been
personally involved in, a career portfolio
working with non-profits in the region. The
CHEST program fits right into that initiative.
As a trainer, what's the most
important thing to keep in mind
when delivering the information to your
The most important thing a trainer should
keep in mind when going through the
CHEST training program, is to be knowledgeable yourself on all aspects of
environmental services. If you are not,
you are going to have some difficulties
training the front-line colleagues. Equally
important is being open to dialogue on
what is being discussed. There will be
questions that come up, and the trainer
needs to be ready for them and be willing
to answer them.
Bon Secours St. Francis Health System, Greenville, SC
To you, what's the most important
part of the training program?
The most important aspect of the training
is the opportunity for the front-line colleagues to learn the details of their daily
responsibilities and why it is important.
How do you think the training will
help your staff and organization?
I honestly believe that when we complete
the training that our HCAHPS scores will
go up, HAIs will continue to drop, and colleague engagement will increase.
EVS Manager, T-CHEST
EVS Trainer, T-CHEST
James Fengel, EVS
What made you sign up for the T-CHEST program?
About this time last year, our Environmental Services Leadership Team started to
design a new environmental services training program from scratch. We had a lot of
great material, but we lacked the "wow" factor. Enter CHEST, which offers a comprehensive training program supported by the AHA! When our administrative director
contintinued on page 20
www.ahe.org I EXPLORE I Spring 2016 19
Table of Contents for the Digital Edition of EXPLORE - Spring 2016
MEET THE 2016 AHE BOARD OF DIRECTORS
IMPORTANT STEPS TO ERADICATE NEGATIVITY IN THE WORKPLACE
UNCOVERING THE PREVALENCE OF DAMAGED MATTRESSES
MEET A T-CHEST
EXPLORE - Spring 2016