EXPLORE - Summer 2016 - (Page 16)
MEET A T-CHEST
THE VALUE OF TRAINING
AN INTERVIEW WITH PATRICK
Patrick Covington is an environmental services operations manager at Hennepin
County Medical Center in Minneapolis, Minnesota. He has a bachelor's degree in business
administration and is currently working on his M.B.A. with a human resources concentration.
He has been in the environmental services field for nine years. He became the first T-CHEST
in Minnesota and is becoming a CHESP. Patrick also participates on the AHE education &
knowledge management committee.
What made you sign up for the
I was actually looking for some kind of
accreditation program for our operating
room (OR) staff. Everybody who works in
the OR has some type of certified education except environmental services. When
I found the CHEST program on the AHE
website, I knew the program was what I
was looking for.
How did you get your facility to see
the value and approve the cost?
I did not have trouble convincing my
director that the training was needed.
We have 200+ employees, and maintaining an effective training program is difficult. The CHEST program standardizes
the training into easy to follow and understand modules. I have almost finished
training the management staff and will
begin training employees within the next
disinfecting and why each is important. In
addition, the focus on protecting patients
and oneself is paramount to employee and
How do you think the training will
help your staff and organization?
My plan is to train key employees in critical
areas like OR, burn unit, labor and delivery, and discharges. After their CHEST
certification, they will be designated new
employee trainers in these critical areas.
This helps the department and organization by ensuring new employees are
receiving the right training from designated training staff; I am the only training
manager for 200+ employees, and I cannot
do it all! The CHEST certification will also
inject a lot of pride into the staff and motivate them to keep cleaning standards high.
To you, what's the most important
part of the training program?
I think the infection prevention section
makes the largest impact on the learners. My management team really understands the importance of cleaning versus
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I EXPLORE I Summer 2016
06/09/13 5:29 PM
As a trainer, what's the most important thing to keep in mind when
delivering the info to your trainees?
Take it slow and make sure the employees are understanding the message.
In my hospital English is a second language for the majority of the environmental services department. I need to
ensure what I am saying is being heard
and successfully understood. That is why
I think consistently asking the staff follow-up questions provided in the training keeps them engaged and allows the
trainer to gauge how much information is
Table of Contents for the Digital Edition of EXPLORE - Summer 2016
AHE’S INTERNATIONAL PRESENCE
FIGHTING ANTIMICROBIAL RESISTANT BUGS AS PART OF THE TEAM
PREPARING FOR A CHEMICAL OR BIOLOGICAL EMERGENCY
MEET A T-CHEST
EXPLORE - Summer 2016