EXPLORE - Fall 2016 - 24
MEET A T-CHEST
A COMMITMENT TO GROWTH
AN INTERVIEW WITH SCOTT THORNTON,
Scott Thornton, CHESP, T-CHEST, is Director of Operations at
PCSI (Professional Contract Services Inc.), in Austin, Texas.
What made you sign up for the
Our organization, Professional Contract
Services Inc. (PCSI), has a mission to
employ people with disabilities in many
work environments, including healthcare
environmental services. We strive to lead
the industry in all aspects of environmental services while providing a wonderful
work environment for our team members.
The CHEST program fits into both components. It provides a comprehensive
educational curriculum of industry best
practices, and it increases job satisfaction, quality outcomes and employee
How did you get your facility to see
the value and approve the cost?
PCSI's operations team identified team
member education as a major focus in our
strategic plan. The financial investment we
made in educating our team through the
CHEST program is a testament to our organization's ambition to be an industry leader.
Environmental services departments across
the country have many challenges: high
turnover, rework, decreasing staff levels,
etc. PCSI chose to allocate funds for this
program after we provided our finance
team with a strategic plan for rolling out
the training and an explanation of how it
will reduce rework and overall cost.
To you, what's the most important
part of the training program?
The most important part of the training
program is showing your team that the
organization they work for is committed
to their growth and development. This
comprehensive program articulates and
connects the WHY behind the everyday
actions of environmental healthcare service workers.
How do you think the training will
help your staff and organization?
When you see the face of a team member
light up when they receive their certification, you know that you are helping both
"When you see the face of a team member light
up when they receive their certification, you
know that you are helping both the facility and
24 www.ahe.org I EXPLORE I Fall 2016
the facility and your team. PCSI's first wave
of training focused on our quality control
team, supervisors, leads, trainers and high
performers. Our goal was to provide a family at each jobsite to foster the educational
growth of each current and new team
member. From an organizational level,
we will provide better patient outcomes
because our team will have a deeper connection to the purpose of each task. The
CHEST program will also assist PCSI with
our succession development. Allowing the
next group of leaders to complete the certification will ensure we have team members ready to move into our operational
As a trainer, what's the most important thing to keep in mind when
delivering the info to your trainees?
I have learned a great deal about delivering educational material from the T-CHEST
program. Do not move too fast through the
material; allow each point to resonate with
the learner. Most team members have an
awareness of all the items being presented;
your job as an educator is to ensure they
have a complete understanding. Create
an environment that allows for discussion,
and let the discussion play out between the
participants. Allow your team to come to
the conclusion rather than supplying it for
them. Have fun and bring food!
Table of Contents for the Digital Edition of EXPLORE - Fall 2016
Message From the AHE President
Healthcare Field Rises to Challenge as Environment Changes
We Are Environmental Services
What Are Healthcare Restrooms Telling Us?
Meet a T-Chest
The FAHE Journey
EXPLORE - Fall 2016