EXPLORE - Winter 2013 - (Page 12)
By Thomas Peck, CHESP
turnaround times for staff to respond to
STAT beds, which includes our response
time and overall cleaning time.
Room Cleanliness: Our number-one
goal is to provide our patients with the best
possible care. For environmental services,
success or failure is often measured by our
HCAHPS room cleanliness score. To promote more ownership, we also break the
HCAHPS scores down by supervisor. Each
supervisor's HCAHPS score reflects the
scores of the patient units that fall under
Surface Testing Results: Each month,
we test the 17 most highly-touched surfaces
in at least 63 patient rooms to determine the
effectiveness of our cleaning techniques and
staff adherence to our cleaning procedures.
The results of these tests are used for staff
ood isn't good enough
anymore. In today's competitive healthcare environment, excellence will
be the expectation not the
exception. From meeting
HCAHPS (Hospital Consumer Assessment
of Healthcare Providers and Systems) standards for room cleanliness and quietness
to lowering operating expenses as part
of a Lean initiative, environmental services departments are facing significant
At the University of Wisconsin Hospital &
Clinics, we use a very detailed department
dashboard to measure our department's
successes and areas for improvement. At
the end of each month, data and information that has been collected is automatically linked to the department's dashboard.
The finished dashboard depicts the department's "report card" on 44 different objectives or goals.
Following is a small sample of the items
we measure and include on our department dashboard:
Room Turnaround: Ensuring incoming patients have quick access to a clean
patient room is essential. In cooperation
with the nursing staff, we have set specific
A Dashboard in
education and to help focus our resources.
Our goal is for our staff to always effectively
clean all the highly-touched surfaces in all
patient rooms. Successful cleaning procedures minimize the spread of pathogens
that may lead to healthcare-acquired infections (HAIs).
Hand-Washing Compliance: A hospital-wide goal also adopted by environmental services is to achieve 85 percent
hand-washing compliance in 2013 and
greater than/equal to 90 percent in 2014.
Again, a successful hand-washing campaign will help reduce HAIs. To further
strengthen our department's commitment, each of our supervisors completes
at least six and often more than 20 individual employee hand-washing assessments each month.
Almost all of our reports and data collecting systems are
computer or web-based. This makes it very simple to collect,
enter, and communicate our monthly dashboard results to
everyone in the department.
12 www.ahe.org I EXPLORE I Winter 2013
Table of Contents for the Digital Edition of EXPLORE - Winter 2013
A Message from Leadership
A Critical Part of Prevention
AHE News & Updates
EXPLORE - Winter 2013