HR Pulse - Fall 2016 - (Page 14)

HR Leaders' Impact / LOTUS YON, CHHR Embracing Challenge BY DEBORAH RENDER Name: Lotus Yon, CHHR Title: Manager, Training Programs & HR Projects Organization: Northwest Community Healthcare, an independent community hospital in Arlington Heights, Illinois Lotus Yon, CHHR, thrives on challenges. She tackled a huge one only a few short years after launching her human resource career at Northwest Community Healthcare (NCH) when she was promoted to training manager midway through the hospital's enterprise-wide EPIC implementation. Involvement in ASHHRA: Chair, Learning and Education Committee, 2013 MetLife ASHHRA Conference Scholarship Recipient How she spends her spare time: I spend a lot of my free time writing my blog, OD Advocate ( My posts are on everything from leadership development to team building to social media. I'm also a huge foodie, and I love dining out. My dream job is to be hired as the successor to Andrew Zimmern of "Bizarre Foods" on the Travel Channel. He travels the World and eats weird food. Best piece of advice: Real success has no end. We can certainly succeed at completing a task. But to actually be successful in our careers and our organizations, even in our lives, we constantly need to strive to be better, to innovate and to think and do things differently. That's so crucial to the world we live in today. 14 ❯ HR Pulse Fall 2016 Yon had been working as an instructional designer on the two-year project, thrilled to be able to combine her love of technology with her passion for helping people learn and grow. In her new role, she led a team of 15 instructional designers, 50 credentialed trainers and 400 super users, and was responsible for directing the training deployment for 20-plus applications affecting more than 7,000 end-users. "When I took over the training piece, our status was red. In the first 90 days, we were able to take our project from red to green," Yon says. "I'm very proud of that, and, of course, being able to carry out a successful go-live is something that I'll never forget in my career." She and her team also had to quickly develop a post-go-live training and onboarding plan for new employees, a key piece that had been neglected amid the many changes during the project. Almost as soon as the plan was in place, however, they began evaluating how to improve it and what it should look like going forward in the next one to two years. "We only plan that far ahead because the world's going to change again, and we know we're going to have to re-strategize," Yon observes. Building strategically Meanwhile, Yon is already immersed in plenty of additional challenges after another promotion this spring to manager of training programs and HR projects. She now handles development and maintenance of all of the NCH organizational training programs - including EPIC - as well as other HR projects such as system implementations, strategic planning, scorecard development and total rewards. "The thing that excites me most about my new position is the opportunity to build a whole new training program from the ground up," Yon says. "I'm a builder. I always tell my team there are builders and maintainers, and you need both. I have quite a few awesome maintainers that help me keep programs going, once I start them. It's long term, but I love thinking strategically and incorporating new ideas." The training department grew exponentially when NCH went live with EPIC, moving from an almost exclusive focus on mandatory training to starting to incorporate leadership, team-building and soft-skills development. Yon's vision for the department integrates innovation with a back-to-basics approach, with the goal of giving employees a variety of learning options to help them advance their careers.

Table of Contents for the Digital Edition of HR Pulse - Fall 2016

ASHHRA First Word: Connect with Opportunity
From ASHHRA: Associations Reflect Their Members
HR Leaders’ Impact: Embracing Challenge
ASHHRA Committee Involvement: Advocating for Positive Change
Pursuing CHHR: Providing Support and Guidance
Student Internship Program Delivers Two-Way Benefits
Build Your Leadership Pipeline by Helping Women Declare Themselves
Health Care Leadership: The Value of Proactively Preparing Employees for New Roles
ASHHRA Capitol Hill Visit: Transforming Health Care Delivery
How Hospitals are Helping Employees Tackle Medical School Debt
ASHHRA 2015-2017 Strategic Initiatives
Metrics in Health Care HR
Buyer’s Guide and Advertisers’ Index

HR Pulse - Fall 2016