WIN Magazine - Summer 2017 - 41
6-MINUTE READING TIME
Horses to water:
the partnership leading
equine's digital thinking
Stonehatch and Markit Systems have created a program
that not only reduces time, cost and the potential for human
error, but allows for better and faster decision-making.
by NICHOLAS THURLOW
F ASKED TO DESCRIBE OUR BUSIness in one word, "simple" is
probably not the first one that
would spring to mind. Or even
the second or the third. The truth
is that much of what we do is
highly complex - and with good reason.
A lot of it is bound by legislation, regulation and compliance. And a whole lot
more of it by custom and practice. We
generate certificates and documents;
we create reports and files. It requires
an eye for detail and a head for figures.
It rewards patience and it favors experience. For the most part, it's a long ball
game, solid, stable and more than a little
bit conservative. We're often rather wary
of the new and slightly suspicious of the
shiny and the showy.
For that reason, among a heap of others maybe, the insurance business has
been rather slower to embrace the digital
age quite as closely and as tightly as others, like the travel business or Realtors,
for example. But while the digitization
of those industries has seen a steady
decline in their fortunes and number,
insurance agents have, so far at least,
managed to fare rather better. For one
reason or another, technology certainly
seems, more often than not, to have
promised us and our clients rather more
than it has actually delivered.
For MGAs certainly, upfront costs have
seemed high, implementation a little
uneven, and training and re-skilling
AAMGA.ORG | S U M M E R 2017 | 41