Quality Progress - December 2016 - 11


E NT
have internet connections by 2020. Renault and Nissan, for example,
announced in October they would hire hundreds of software engineers
to focus on developing vehicles with capabilities similar to those of
smartphones-such as being able to receive over-the-air updates or
information about areas in which they're traveling.12, 13
Creating virtual assistants is another promise of connected cars.
These are systems that could offer a driver advice for the most fuelefficient route or provide post-trip feedback about his or her driving.
This feedback could reduce emissions by 5 to 20%, according to the
European Automobile Manufacturers' Association, but these benefits
come with risks.14
In 2015, hackers Charlie Miller and Chris Valasek demonstrated
their ability to remotely, through its internet connection, control a Jeep
Cherokee driving on the highway. Using a laptop, they brought the Jeep
to a stop.15
"If consumers don't realize this is an issue, they should, and they
should start complaining to carmakers," Miller said. "This might be the
kind of software bug most likely to kill someone."16
U.S. regulators took notice of the auto industry's technology potentially outpacing its ability to protect consumers, and in October they
issued cybersecurity guidelines to provide a roadmap for the industry
to show how it will protect connected vehicles from attack.17
	

Healthcare vulnerabilities
For healthcare, the IoT could significantly reduce patients' cost of care
and improve drug management. On average, it costs a patient $1,700
for a one-day hospital stay, but sending them home with connected
body monitors allows doctors to still receive observation data and
prevents a need for some inpatient care.18
By transferring data to a mobile app, pharmaceutical companies
also are developing "smart" inhalers, which could track patients' use
and remind them to take the next dose. This data also could be sent to
physicians and drug manufacturers for analysis.19
Implanted medical devices, such as those made by St. Jude Medical
Inc.'s Merlin@home, use external transmitters to monitor an implant
while a patient sleeps and sends information to a patient care network-avoiding a visit to the doctor.
Recently, Muddy Waters Research reported it was able to gain access to this device and to turn off functions or send shocks that could
kill patients. St. Jude Medical denied such an attack was possible. While
this highlights one of the worst fears surrounding IoT hacking in healthcare, data breaches also are a major concern, considering the amount
of personal information that's available on healthcare systems.20
"When you have these IoT attacks, not only can it disrupt services
and access to information, if those devices are connected to the
hospital network, there's nothing to say they can't focus on hospitals

Q

Who's Who in
NAME: Tracy Owens.
RESIDENCE: Columbus, OH.

EDUCATION: Master's degree in international business
from Seattle University.

INTRODUCTION TO QUALITY:
Negative experiences as a consumer
drove Owens to start searching for
ways to uncover the root causes of
errors and delays. In 1998, he moved
to a Black Belt position with his
employer, Kenworth Truck Co., and learned how lean and
Six Sigma help personnel quickly investigate problems and
make lasting, positive improvements.
CURRENT JOB: Director of continuous improvement at
LexisNexis. Owens also is a volunteer examiner at the
Partnership for Excellence, the Baldrige program for Ohio,
Indiana and West Virginia.
PREVIOUS JOBS: Owens served in the U.S. Army from 1988
to 1994 and was deployed to Operation Desert Storm and
Somalia. Owens said training for a job and putting your
training to the test in battle was incredibly rewarding.
ASQ ACTIVITIES: Chair-elect of ASQ's Innovation Division
and engaged in planning the 2017 Innovation Conference,
which will be held Oct. 13-15 in Dayton, OH.
RECENT HONORS: Elected to ASQ's 2016 class of fellows.
PUBLISHED WORKS: Author of Six Sigma Green Belt,
Round 2 (ASQ Quality Press, 2011) and coauthor of The
Executive Guide to Innovation (ASQ Quality Press, 2013).
PERSONAL: Owens and his wife, Jeanne, have been married 16 years and have three children.
FAVORITE WAYS TO RELAX: Distance running, soccer, bike
rides and walking through a good labyrinth.
QUALITY QUOTE: Language differences complicate discussions, so use math and laughter as unifying forces.

(continues on p. 12)

December 2016 * QP 11



Table of Contents for the Digital Edition of Quality Progress - December 2016

Quality Progress - December 2016 - cover1
Quality Progress - December 2016 - cover2
Quality Progress - December 2016 - 1
Quality Progress - December 2016 - 2
Quality Progress - December 2016 - 3
Quality Progress - December 2016 - 4
Quality Progress - December 2016 - 5
Quality Progress - December 2016 - 6
Quality Progress - December 2016 - 7
Quality Progress - December 2016 - 8
Quality Progress - December 2016 - 9
Quality Progress - December 2016 - 10
Quality Progress - December 2016 - 11
Quality Progress - December 2016 - 12
Quality Progress - December 2016 - 13
Quality Progress - December 2016 - 14
Quality Progress - December 2016 - 15
Quality Progress - December 2016 - 16
Quality Progress - December 2016 - 17
Quality Progress - December 2016 - 18
Quality Progress - December 2016 - 19
Quality Progress - December 2016 - 20
Quality Progress - December 2016 - 21
Quality Progress - December 2016 - 22
Quality Progress - December 2016 - 23
Quality Progress - December 2016 - 24
Quality Progress - December 2016 - 25
Quality Progress - December 2016 - 26
Quality Progress - December 2016 - 27
Quality Progress - December 2016 - 28
Quality Progress - December 2016 - 29
Quality Progress - December 2016 - 30
Quality Progress - December 2016 - 31
Quality Progress - December 2016 - 32
Quality Progress - December 2016 - 33
Quality Progress - December 2016 - 34
Quality Progress - December 2016 - 35
Quality Progress - December 2016 - 36
Quality Progress - December 2016 - 37
Quality Progress - December 2016 - 38
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Quality Progress - December 2016 - 40
Quality Progress - December 2016 - 41
Quality Progress - December 2016 - 42
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Quality Progress - December 2016 - 78
Quality Progress - December 2016 - 79
Quality Progress - December 2016 - 80
Quality Progress - December 2016 - cover3
Quality Progress - December 2016 - cover4
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