Quality Progress - December 2016 - 48


TRAINING

To benefit from the GGOB, an organization also
must have a culture that trusts its leadership
and leaders' decisions.
effectively by asking questions and holding each other

tion of growth with a percentage that's consistent with

accountable. After playing the game for just two quarters,

the organization's vision.

everyone was surprised to receive an organizationwide
bonus during the program's first year.

Kenneth Thompson, a professor at Kellstadt Graduate
School of Business at DePaul University in Chicago, told
me that organizations experience benefits beyond im-

More than financial

proving the bottom line. It's a way to transform a culture,

GGOB improves organizations beyond their finances.

enhance teamwork and collaboration, and change how

Many struggle with cultures that are resistant to change

employees engage in their work. Thompson also uses the

and employees who can't always see the benefit of some-

GGOB as a topic in his course on quality to help students

thing new. Induction Heat Treating was no exception,

learn about employee engagement.

and it learned any type of business can benefit from

According to Walter, while open-book management is

practicing the GGOB if it values its employees and trusts

not routinely taught in secondary education, the subject

them to make the best decisions possible to benefit the

is hard to ignore as a method for organizations to improve

entire organization.

profits, cultures and employee engagement. Many have

To benefit from the GGOB, an organization also must

found this new approach for engaging employees can

have a culture that trusts its leadership and leaders' deci-

also help them grow personally. Some employees have

sions. That means leaders must set fair goals and rewards

used it to improve their personal finances by playing the

for the game, and follow through on providing employees

game at home, and others found that starting a small busi-

the tools they need to do their jobs to the best of their

ness of their own suits them.

abilities. This includes teaching them basic financial lit-

Before organizations use any improvement methods,

eracy so everyone understands how to play the game and

employees and managers must buy in and understand the

their role in it. The GGOB also means training employees

potential benefits. The GGOB gives leaders a fresh option

to do their jobs correctly and efficiently, and giving them

for running their organizations with an approach that has

freedom to recommend a change if it could lead to a cost

the entire workforce behind it. It can build an atmosphere

reduction or improved efficiency.

in which employees are happy to come to work and ready

Improving communication is another part of building

to take on new challenges.

leadership trust: Better communication between employ-

Improvement doesn't have to seem like an endurance

ees, departments and management means employees un-

test. Employees can have fun playing a game while they

derstand their jobs and the jobs of others around them,

find ways to reduce costs and waste. The GGOB just re-

including how they contribute to the financial health of

quires providing employees a little education about the

the business.

organization and an understanding of how they contribute to its success. QP

Links to sales and marketing
While it may take time to set up a game's rules and get it
running smoothly, there are other components that are

REFERENCES
1.	"Open-Book Management," NCEO.org, http://tinyurl.com/nceoopenbook.
2.	"Jack Stack and SRC," Greatgame.com, http://tinyurl.com/stack-src.

essential for being successful at the GGOB. The foundation of a game's rule-and-reward system is the sales and
marketing plan. The plan is rolled out to the entire organization at least annually and provides an outline of the
organization, including its competitors and products; a
marketing budget; a sales strategy; and a yearly projec-

48 QP * www.qualityprogress.com

KELLY A. CISKOWSKI is director of accounting services
at Karlin Foods Corp. in Northfield, IL. She earned a
bachelor's degree in accounting from DePaul University in Chicago.


http://www.NCEO.org http://www.tinyurl.com/nceoopenbook http://www.Greatgame.com http://www.tinyurl.com/stack-src http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - December 2016

Quality Progress - December 2016 - cover1
Quality Progress - December 2016 - cover2
Quality Progress - December 2016 - 1
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