Quality Progress - December 2016 - 69


ISO 9001:2015 was published. For smaller
organizations, the challenge is in articulating
a risk and showing evidence of addressing it
in the action plan.
Smaller organizations also don't use
structured knowledge acquisition, storage
and retrieval practices. Without adequate

GOVIND RAMU is senior director,
global quality management
systems, at SunPower Corp. in
San Jose, CA. He has a licensed
professional engineer from
Ontario, Canada. He also is
the chair of the U.S. Technical
Advisory Group to International
Organization for Standardization Technical Committee
176, subcommittee 1, on ISO 9000:2015 standards.

Ramu is an ASQ fellow and holds six ASQ certifications:
manager of quality/organizational excellence, engineer,
Six Sigma Black Belt, auditor, software quality engineer
and reliability engineer. He is a regular contributor
to QP's Expert Answers department, author of The
Certified Six Sigma Yellow Belt Handbook, (ASQ Quality
Press, 2016), co-author of The Certified Six Sigma Green
Belt Handbook, second edition (ASQ Quality Press,
2015) and a contributing author of The Lean Handbook
(ASQ Quality Press, 2012).

documentation of knowledge and its integration into process specifications and controls,
knowledge can be lost.12
After the overall implementation is
completed, compliance to ISO 9001:2015 and
implementation effectiveness are reviewed
through an internal audit program, and a
management review addresses the overall
status of the QMS and solicits management
for improvement.
ISO 9001:2015 is not a giant, scary monster.
It's a commonsense approach to running any
organization. When process owners complain
about additional work that ISO 9001 creates,
I always ask them, "Tell me one thing in ISO
9001 you wouldn't do in a business?" With or
without ISO 9001, the requirements outlined
in the standard are fundamental to any business. Building awareness among all levels of
the organization and effectively training process owners on the intent of the requirements
are key to transition success. QP
REFERENCES
1.	International Organization for Standardization (ISO), ISO
9001:2015-Quality management systems-Requirements.
2.	ISO, ISO 9000:2015-Quality management systems-Fundamentals and vocabulary.
3.	ASQ Knowledge Center, asq.org/knowledge-center/index.html.
4.	ISO, www.iso.org.
5.	ISO, ISO 9001: Moving From ISO 9001:2008 to ISO 9001:2015,
http://tinyurl.com/2008-to-2015.
6.	For more information about building employee awareness for
the ISO 9001:2015 transition, read "All Hands on Deck," (Standards Connection, December 2015) by visiting http://tinyurl.
com/sc-all-hands.
7.	ISO, ISO 9001:2015-Quality management systems-Requirements, subclause 7.3-Awareness.
8.	ISO, ISO 9001:2015-Quality management systems-Requirements, subclause 7.5.1-General.
9.	Ibid.
10. ISO, ISO 9001:2015-Quality management systems-Requirements, subclause 4.1-Understanding the organization and its
context.
11. ISO, ISO 9001:2015-Quality management systems-Requirements, subclause 4.2-Understanding the needs and expectations of interested parties.
12. Govind Ramu, "ISO 9001:2015: What Is New-An Overview,"
ASQ India, internal presentation, New Delhi, India, March 22,
2016, http://tinyurl.com/ramu-presentation.

SPECIAL
TUITION RATES
FOR ASQ MEMBERS

December 2016 * QP 69


http://www.ngs.com http://www.asq.org/knowledge-center/index.html http://www.iso.org http://www.tinyurl.com/2008-to-2015 http://tinyurl.com/sc-all-hands http://www.tinyurl.com/ramu-presentation http://www.ngs.edu.asq

Table of Contents for the Digital Edition of Quality Progress - December 2016

Quality Progress - December 2016 - cover1
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Quality Progress - December 2016 - cover3
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