Quality Progress - December 2017 - 66
Standards-related developments and activities
LEADERSHIP & MANAGEMENT
Of the Forest
ISO 9001:2015 requires top management to
make decisions that benefit the bigger picture
by John J. Guzik
Is it time to light a fire under your top
management to get leaders engaged and
caring about quality? In most organizations,
management already does-it just needs
some help with the engagement part.
The problem is, top management speaks a
different language than most quality professionals. Quality managers often complain that
they can't communicate with top management (the president, general manager and
plant manager, for example) like the sales,
financial and production managers can.
That's because they all speak the same
language-money. Quality managers must
learn to speak that language, too, and ISO
9001:2015 gives them the tools to do that.
December 2017 ❘ qualityprogress.com
ISO 9001:2015, clause 9.3-Management review is, and always has
been, intended to engage top management in reviewing the effectiveness of an organization's quality management system (QMS) and
its alignment with the organization's strategic direction.
But often, top management can't see the forest through the trees.
Management is so wrapped up in individual issues that it doesn't
have a chance to step back and look at the QMS as a whole. Clause
9.3 encourages management to step outside of the trees and take a
good look at the forest to determine which areas should be thinned
out and which areas should have more trees.
In other words, management reviews should go beyond quality
professionals reciting a list of issues. Reviews should provide top
management with an opportunity to step back and look at the entire
QMS to identify improvement opportunities, necessary changes and
resource needs in relation to the QMS-changes that could save the