Quality Progress - December 2017 - 77

Cracking the Case of ISO 9001:2015
for Manufacturing
CHARLES A. CIANFRANI AND JOHN E. (JACK) WEST ❚ ASQ
QUALITY PRESS ❚ 2017 ❚ 298 PP. ❚ $17 MEMBER, $29 LIST (THIRD
EDITION, BOOK)

These books are intended to help
auditors understand ISO 9001:2015
and successfully implement and
perform audits using the standard.
There are two pocket books in
this set, which are almost identical
except one is geared toward organizations in the service industry and
the other is focused on the manufacturing industry. The organization
of the two books is identical, but
slightly differs in chapter four in
which one provides explanations
relevant to the service industry
and the other the manufacturing
industry.
The books try to explain why ISO
9001:2015 is necessary in an organization. In addition, they provide
useful tips pertaining to implementation aspects and conformity with
the requirements.
The books are organized into five
main chapters. The first chapter

Cracking the Case of ISO 9001:2015
for Service
CHARLES A. CIANFRANI AND JOHN E. (JACK) WEST ❚ ASQ
QUALITY PRESS ❚ 2017 ❚ 296 PP. ❚ $17 MEMBER, $29 LIST
(THIRD EDITION, BOOK)

starts by answering the question,
"Why has ISO 9001 become the
world's most used standard?" The
second chapter lists the key differences between the ISO 9001:2015
standard and previous versions.
This chapter addresses several
matters such as the actions needed
to address risks and opportunities, the concept of organizational
knowledge, and the difference
between documented information
and records.
The third chapter addresses the
principles and key concepts of the
standard. There is a useful discussion on attaining customer focus
and measuring satisfaction. This is
followed by a discussion on process management and the systems
approach to management.
The section on the alignment of
quality objectives, process measurement and communications

is profound and should help the
implementers stay focused on this
critical aspect.
The fourth chapter is perhaps the most important one.
It discusses every section and
requirement of the standard with
examples where appropriate.
In the fifth chapter, several tools
used by quality engineers, quality
managers and other quality professionals are presented. These include
flowcharts, process maps, Gantt
charts, Pareto charts and causeand-effect diagrams for example.
These books are must-haves for
any quality professional, especially
those involved in the implementation and auditing of ISO 9001:2015.
These are valuable resources for
everyone preparing to take ASQ
certification exams.
-Rangarajan Parthasarathy,
Harvard, IL

qualityprogress.com ❘ December 2017

QP 77


http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - December 2017

Seen and Heard
Progress Report
Mr. Pareto Head
Expert Answers
Career Coach
The Next Rung
Titles and Take-Home
Certification Certainty
Six Sigma Satisfaction
Stay the Course
Maintenance Makeover
Confronting Confusion
Standard Issues
Statistics Spotlight
Marketplace
Footnotes
Try This Today
Quality Progress - December 2017 - intro
Quality Progress - December 2017 - cover1
Quality Progress - December 2017 - cover2
Quality Progress - December 2017 - 1
Quality Progress - December 2017 - 2
Quality Progress - December 2017 - 3
Quality Progress - December 2017 - 4
Quality Progress - December 2017 - 5
Quality Progress - December 2017 - Seen and Heard
Quality Progress - December 2017 - 7
Quality Progress - December 2017 - Progress Report
Quality Progress - December 2017 - 9
Quality Progress - December 2017 - 10
Quality Progress - December 2017 - 11
Quality Progress - December 2017 - 12
Quality Progress - December 2017 - Mr. Pareto Head
Quality Progress - December 2017 - Expert Answers
Quality Progress - December 2017 - 15
Quality Progress - December 2017 - Career Coach
Quality Progress - December 2017 - 17
Quality Progress - December 2017 - 18
Quality Progress - December 2017 - 19
Quality Progress - December 2017 - The Next Rung
Quality Progress - December 2017 - 21
Quality Progress - December 2017 - 22
Quality Progress - December 2017 - 23
Quality Progress - December 2017 - 24
Quality Progress - December 2017 - 25
Quality Progress - December 2017 - 26
Quality Progress - December 2017 - 27
Quality Progress - December 2017 - 28
Quality Progress - December 2017 - 29
Quality Progress - December 2017 - Titles and Take-Home
Quality Progress - December 2017 - 31
Quality Progress - December 2017 - 32
Quality Progress - December 2017 - 33
Quality Progress - December 2017 - 34
Quality Progress - December 2017 - 35
Quality Progress - December 2017 - Certification Certainty
Quality Progress - December 2017 - 37
Quality Progress - December 2017 - 38
Quality Progress - December 2017 - 39
Quality Progress - December 2017 - 40
Quality Progress - December 2017 - 41
Quality Progress - December 2017 - 42
Quality Progress - December 2017 - 43
Quality Progress - December 2017 - Six Sigma Satisfaction
Quality Progress - December 2017 - 45
Quality Progress - December 2017 - 46
Quality Progress - December 2017 - 47
Quality Progress - December 2017 - Stay the Course
Quality Progress - December 2017 - 49
Quality Progress - December 2017 - 50
Quality Progress - December 2017 - 51
Quality Progress - December 2017 - 52
Quality Progress - December 2017 - 53
Quality Progress - December 2017 - Maintenance Makeover
Quality Progress - December 2017 - 55
Quality Progress - December 2017 - 56
Quality Progress - December 2017 - 57
Quality Progress - December 2017 - 58
Quality Progress - December 2017 - 59
Quality Progress - December 2017 - Confronting Confusion
Quality Progress - December 2017 - 61
Quality Progress - December 2017 - 62
Quality Progress - December 2017 - 63
Quality Progress - December 2017 - 64
Quality Progress - December 2017 - 65
Quality Progress - December 2017 - Standard Issues
Quality Progress - December 2017 - 67
Quality Progress - December 2017 - 68
Quality Progress - December 2017 - 69
Quality Progress - December 2017 - Statistics Spotlight
Quality Progress - December 2017 - 71
Quality Progress - December 2017 - 72
Quality Progress - December 2017 - 73
Quality Progress - December 2017 - Marketplace
Quality Progress - December 2017 - 75
Quality Progress - December 2017 - Footnotes
Quality Progress - December 2017 - 77
Quality Progress - December 2017 - 78
Quality Progress - December 2017 - 79
Quality Progress - December 2017 - Try This Today
Quality Progress - December 2017 - cover3
Quality Progress - December 2017 - cover4
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