Quality Progress - December 2017 - 8

A digest of
trends, research
& late-breaking
news

M A N U FAC T U R I N G

Dinged and
Dented

Falsified quality data and flawed safety
inspections tarnish manufacturing
industry's reputation in Japan

The "Made in Japan" seal has long been a status symbol for Japanese manufacturing organizations and a selling point over cheaper
products from other countries in an ultra-competitive market.¹
Until recently, that is.
Over the past few months, several scandals have come to light in the
Japanese automotive and manufacturing industries. Kobe Steel Ltd.,
Nissan Motor Co. and Subaru Corp. have been in the media spotlight
for falsifying quality data and for faulty vehicle inspections.

Kobe Steel

In October, it was discovered that Kobe Steel, Japan's
third-largest steel maker, had been falsifying its
quality data for at least a decade. The organization
admitted that workers altered data about the
strength and durability of its steel, copper
and aluminum products, and data on
its iron ore powder. An internal investigation uncovered 70 cases of data
tampering.²
More than 500 Kobe Steel customers
across the world are affected by
the falsified data, including
Boeing, Ford, General Motors
and Mitsubishi Heavy
Industries, who are left
scrambling to verify the
quality and safety of their
own products.
Among the customers

8 QP

December 2017 ❘ qualityprogress.com

affected is Central Japan Railway, which discovered that, although there isn't a safety issue,
some of the Kobe Steel products it uses for its
bullet trains do not meet Japanese Industrial
Standards.³
Four other customers that use Kobe Steel
aluminum-Toyota Motor Corp., Mitsubishi Motor
Corp., Honda Motor Corp. and Mazda
Motor Corp.-confirmed their inspections haven't uncovered any vehicle
safety issues.⁴
Yoshihiko Katsukawa, a managing executive officer at Kobe Steel,
said an internal investigation at the
organization did not uncover any
other cases of data tampering,
and an external investigation
of all Kobe Steel units worldwide has been launched.⁵
"We can't rule out the
possibility that the external investigation will
find other cases,"
Katsukawa said.⁶
Gary Tsuchida, a
spokesperson for
Kobe Steel, said the
organization regrets
what has happened.


http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - December 2017

Seen and Heard
Progress Report
Mr. Pareto Head
Expert Answers
Career Coach
The Next Rung
Titles and Take-Home
Certification Certainty
Six Sigma Satisfaction
Stay the Course
Maintenance Makeover
Confronting Confusion
Standard Issues
Statistics Spotlight
Marketplace
Footnotes
Try This Today
Quality Progress - December 2017 - intro
Quality Progress - December 2017 - cover1
Quality Progress - December 2017 - cover2
Quality Progress - December 2017 - 1
Quality Progress - December 2017 - 2
Quality Progress - December 2017 - 3
Quality Progress - December 2017 - 4
Quality Progress - December 2017 - 5
Quality Progress - December 2017 - Seen and Heard
Quality Progress - December 2017 - 7
Quality Progress - December 2017 - Progress Report
Quality Progress - December 2017 - 9
Quality Progress - December 2017 - 10
Quality Progress - December 2017 - 11
Quality Progress - December 2017 - 12
Quality Progress - December 2017 - Mr. Pareto Head
Quality Progress - December 2017 - Expert Answers
Quality Progress - December 2017 - 15
Quality Progress - December 2017 - Career Coach
Quality Progress - December 2017 - 17
Quality Progress - December 2017 - 18
Quality Progress - December 2017 - 19
Quality Progress - December 2017 - The Next Rung
Quality Progress - December 2017 - 21
Quality Progress - December 2017 - 22
Quality Progress - December 2017 - 23
Quality Progress - December 2017 - 24
Quality Progress - December 2017 - 25
Quality Progress - December 2017 - 26
Quality Progress - December 2017 - 27
Quality Progress - December 2017 - 28
Quality Progress - December 2017 - 29
Quality Progress - December 2017 - Titles and Take-Home
Quality Progress - December 2017 - 31
Quality Progress - December 2017 - 32
Quality Progress - December 2017 - 33
Quality Progress - December 2017 - 34
Quality Progress - December 2017 - 35
Quality Progress - December 2017 - Certification Certainty
Quality Progress - December 2017 - 37
Quality Progress - December 2017 - 38
Quality Progress - December 2017 - 39
Quality Progress - December 2017 - 40
Quality Progress - December 2017 - 41
Quality Progress - December 2017 - 42
Quality Progress - December 2017 - 43
Quality Progress - December 2017 - Six Sigma Satisfaction
Quality Progress - December 2017 - 45
Quality Progress - December 2017 - 46
Quality Progress - December 2017 - 47
Quality Progress - December 2017 - Stay the Course
Quality Progress - December 2017 - 49
Quality Progress - December 2017 - 50
Quality Progress - December 2017 - 51
Quality Progress - December 2017 - 52
Quality Progress - December 2017 - 53
Quality Progress - December 2017 - Maintenance Makeover
Quality Progress - December 2017 - 55
Quality Progress - December 2017 - 56
Quality Progress - December 2017 - 57
Quality Progress - December 2017 - 58
Quality Progress - December 2017 - 59
Quality Progress - December 2017 - Confronting Confusion
Quality Progress - December 2017 - 61
Quality Progress - December 2017 - 62
Quality Progress - December 2017 - 63
Quality Progress - December 2017 - 64
Quality Progress - December 2017 - 65
Quality Progress - December 2017 - Standard Issues
Quality Progress - December 2017 - 67
Quality Progress - December 2017 - 68
Quality Progress - December 2017 - 69
Quality Progress - December 2017 - Statistics Spotlight
Quality Progress - December 2017 - 71
Quality Progress - December 2017 - 72
Quality Progress - December 2017 - 73
Quality Progress - December 2017 - Marketplace
Quality Progress - December 2017 - 75
Quality Progress - December 2017 - Footnotes
Quality Progress - December 2017 - 77
Quality Progress - December 2017 - 78
Quality Progress - December 2017 - 79
Quality Progress - December 2017 - Try This Today
Quality Progress - December 2017 - cover3
Quality Progress - December 2017 - cover4
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