Quality Progress - December 2017 - 9

"There were tens of
employees involved. It seems,
in some cases, quality control
was undertaken by veteran
employees who had lots of
experience, [were] highly
trusted within the organization, and somehow these
discrepancies slipped by
them."⁷

Repeat offender

This isn't Kobe Steel's first
brush with scandal. In fact,
there have been several
incidents over the years,
according to reports:
+ June 2016-For more than
nine years, Kobe Steel's
affiliate, Shinko Wire Stainless Co., falsified the tensile
strength data of its steel
wire.
+ 2008, 2011 and 2013-Kobe
Steel failed to report income
tax to authorities.
+ 2006-Kobe Steel admitted
it had been falsifying the
soot emissions data from
blast furnaces at its manufacturing plant in Kakogawa,
Japan.
+ 2006-Kobe Steel exceeded
the established limits for
ground and water pollution.
+ 2005-Kobe Steel took part
in bid rigging for a bridge
project.⁸
Could the behavior that contributed to the latest scandal
be ingrained in Kobe Steel's
corporate culture? It seems
likely at least some Kobe Steel

executives knew about the
data falsification. According to
a retired former employee, the
organization has a reputation
for turning a blind eye.
"The corporate culture was
to look the other way even
while you saw what was going
on ... They were supposed
to be instilling a culture that
paid attention when improprieties were discovered," the
former employee said. "In the
end, they didn't create such a
corporate culture. That's management's responsibility."⁹
During Kobe Steel's internal
investigation, the organization discovered that some
employees obstructed the
investigation by covering up
deceptive practices.
"Unfortunately, several
employees, including those
in positions of management,
were involved ... We are not
sure how and when they covered it up," Naoto Umehara,
vice president of Kobe Steel,
said.10

How bad is it?

The external investigation is
still in its early stages and a full
report is expected by the end
of the year, but it's obvious the
impact of the situation is huge.
According to Kobe Steel,
data was falsified for 2,200
tons of copper products,
19,300 tons of aluminum and
19,400 pieces of aluminum

H E A LT H C A R E

Report: 5 States Show
Drastic Improvement in
Hospital Safety
Hospitals in five states-Idaho, Oregon, Rhode
Island, Hawaii and Wisconsin-have experienced
the most improvement over a five-year period
since the healthcare advocacy group, Leapfrog,
began grading hospitals on safety in 2012.
"By making Hospital Safety Grades public,
we've galvanized major changes in these states
and many communities," said Leah Binder,
president and CEO of Leapfrog. "Not only does
it require dedication from national organizations,
such as Leapfrog, to make this information public,
but also from local coalitions, regional leaders,
employers, business leaders and other community organizations to work with these hospitals
and their communities to improve the quality and
safety of healthcare."
Other highlights from the group's hospital
safety report include:
+ Of the 2,632 hospitals graded, 832 earned an
"A," 662 a "B," 964 a "C," 159 a "D" and 15 an "F."
+ Hospitals with "F" grades are in California,
Washington, D.C., Florida, Illinois, Maryland,
Mississippi and New York.
The grades, updated every six months, are
calculated by top patient safety experts and peer
reviewed.
To see more specifics, visit
www.hospitalsafetygrade.org.

continued on page 10 

qualityprogress.com ❘ December 2017

QP 9


http://www.hospitalsafetygrade.org http://www.qualityprogress.com

Table of Contents for the Digital Edition of Quality Progress - December 2017

Seen and Heard
Progress Report
Mr. Pareto Head
Expert Answers
Career Coach
The Next Rung
Titles and Take-Home
Certification Certainty
Six Sigma Satisfaction
Stay the Course
Maintenance Makeover
Confronting Confusion
Standard Issues
Statistics Spotlight
Marketplace
Footnotes
Try This Today
Quality Progress - December 2017 - intro
Quality Progress - December 2017 - cover1
Quality Progress - December 2017 - cover2
Quality Progress - December 2017 - 1
Quality Progress - December 2017 - 2
Quality Progress - December 2017 - 3
Quality Progress - December 2017 - 4
Quality Progress - December 2017 - 5
Quality Progress - December 2017 - Seen and Heard
Quality Progress - December 2017 - 7
Quality Progress - December 2017 - Progress Report
Quality Progress - December 2017 - 9
Quality Progress - December 2017 - 10
Quality Progress - December 2017 - 11
Quality Progress - December 2017 - 12
Quality Progress - December 2017 - Mr. Pareto Head
Quality Progress - December 2017 - Expert Answers
Quality Progress - December 2017 - 15
Quality Progress - December 2017 - Career Coach
Quality Progress - December 2017 - 17
Quality Progress - December 2017 - 18
Quality Progress - December 2017 - 19
Quality Progress - December 2017 - The Next Rung
Quality Progress - December 2017 - 21
Quality Progress - December 2017 - 22
Quality Progress - December 2017 - 23
Quality Progress - December 2017 - 24
Quality Progress - December 2017 - 25
Quality Progress - December 2017 - 26
Quality Progress - December 2017 - 27
Quality Progress - December 2017 - 28
Quality Progress - December 2017 - 29
Quality Progress - December 2017 - Titles and Take-Home
Quality Progress - December 2017 - 31
Quality Progress - December 2017 - 32
Quality Progress - December 2017 - 33
Quality Progress - December 2017 - 34
Quality Progress - December 2017 - 35
Quality Progress - December 2017 - Certification Certainty
Quality Progress - December 2017 - 37
Quality Progress - December 2017 - 38
Quality Progress - December 2017 - 39
Quality Progress - December 2017 - 40
Quality Progress - December 2017 - 41
Quality Progress - December 2017 - 42
Quality Progress - December 2017 - 43
Quality Progress - December 2017 - Six Sigma Satisfaction
Quality Progress - December 2017 - 45
Quality Progress - December 2017 - 46
Quality Progress - December 2017 - 47
Quality Progress - December 2017 - Stay the Course
Quality Progress - December 2017 - 49
Quality Progress - December 2017 - 50
Quality Progress - December 2017 - 51
Quality Progress - December 2017 - 52
Quality Progress - December 2017 - 53
Quality Progress - December 2017 - Maintenance Makeover
Quality Progress - December 2017 - 55
Quality Progress - December 2017 - 56
Quality Progress - December 2017 - 57
Quality Progress - December 2017 - 58
Quality Progress - December 2017 - 59
Quality Progress - December 2017 - Confronting Confusion
Quality Progress - December 2017 - 61
Quality Progress - December 2017 - 62
Quality Progress - December 2017 - 63
Quality Progress - December 2017 - 64
Quality Progress - December 2017 - 65
Quality Progress - December 2017 - Standard Issues
Quality Progress - December 2017 - 67
Quality Progress - December 2017 - 68
Quality Progress - December 2017 - 69
Quality Progress - December 2017 - Statistics Spotlight
Quality Progress - December 2017 - 71
Quality Progress - December 2017 - 72
Quality Progress - December 2017 - 73
Quality Progress - December 2017 - Marketplace
Quality Progress - December 2017 - 75
Quality Progress - December 2017 - Footnotes
Quality Progress - December 2017 - 77
Quality Progress - December 2017 - 78
Quality Progress - December 2017 - 79
Quality Progress - December 2017 - Try This Today
Quality Progress - December 2017 - cover3
Quality Progress - December 2017 - cover4
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