ABA Banking Journal - January/February 2017 - 41


Take electronic payments, for example. Everybody knows that
the number of ways corporates can pay beyond traditional
paper checks seems to be growing at a faster pace. With new
payment forms to choose from, and with corporate treasurers
barely having enough time to do their jobs-let alone research
new products-they need new offerings that will really improve
their payments process while being cost-effective.

When it comes to CORPORATE
TREASURY management, the
only constant is change. ...many of
the challenges corporate treasury
professionals face when working
with banks continue to develop as
regulations evolve.

The faster payments initiative is one such product; 62 percent
of treasury professionals believe it will have a positive or
very positive impact, according to the 2016 AFP Electronic
Payments Survey. Meanwhile, corporate treasurers keep
reading about blockchain technology payments initiatives and
they see little to no impact from them any time soon.

Banks and corporate treasurers are all in this together.
Treasurers know very well that they can't do their jobs
without their banking partners. Addressing these four
concerns will greatly improve matters for everyone and build
long-lasting satisfied relationships through any business or
economic cycle.

organization in every industry. The fact remains, though, that
banks must adapt more quickly to new technologies that
make sense for corporate treasurers.

4

Send the right person

TOM HUNT is director of treasury services at
the Association for Financial Professionals.
He was previously in corporate treasury at
Medtronic and 3M.

When corporate treasurers have an issue or a
concern, they want their bank to dispatch the right
person to address the situation. If it's the global corporate
treasurer asking for assistance, then send in a senior
banking professional. If someone in treasury operations has
a situation to resolve, then it's okay to send in a more junior
representative.
This isn't just an issue of respect. It's about customer service.
One corporate treasurer of a Fortune 1000 firm gave a real-life
example: "If there's no remittance information attached to our
trade finance activity, then that's a challenge. So don't send in
a corporate treasury sales manager to sell me a new solution.
Solve the issue."
A good relationship-with the right person-often can solve
80 percent of the issues. A great relationship can solve even
more than that.

Go Forward
with Confidence
Protect your company from avoidable
loss and harm with our comprehensive
enterprise risk management solutions.

SAFE BANKING
FOR SENIORS
aba.com/Seniors

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(540) 338-7151
Risk Management | Employment Screening | Data Intelligence

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Table of Contents for the Digital Edition of ABA Banking Journal - January/February 2017

CHAIRMAN’S VIEW
UPFRONT
PICTURE THIS
POWER UP PROFILE
BETTER SECURITY THROUGH BIOMETRICS
A ROADMAP TO SERVING NON-TRADITIONAL AND UNDERBANKED CUSTOMERS
DEALS. MAKERS.
GROWTH CAPITAL
OF INVESTMENTS AND ALGORITHMS
MAKING HIS MARK
CEO ROUNDTABLE
RETAIL BANKING
LEGAL BRIEFS
TREASURY MANAGEMENT
MARKETING
COMPLIANCE
ABA COMPLIANCE CENTER INBOX
FROM THE STATES
CORPORATE SOCIAL RESPONSIBILITY
INDEX OF ADVERTISERS
ABA Banking Journal - January/February 2017 - bellyband1
ABA Banking Journal - January/February 2017 - bellyband2
ABA Banking Journal - January/February 2017 - cover1
ABA Banking Journal - January/February 2017 - cover2
ABA Banking Journal - January/February 2017 - 3
ABA Banking Journal - January/February 2017 - 4
ABA Banking Journal - January/February 2017 - 5
ABA Banking Journal - January/February 2017 - 6
ABA Banking Journal - January/February 2017 - 7
ABA Banking Journal - January/February 2017 - 8
ABA Banking Journal - January/February 2017 - CHAIRMAN’S VIEW
ABA Banking Journal - January/February 2017 - UPFRONT
ABA Banking Journal - January/February 2017 - 11
ABA Banking Journal - January/February 2017 - 12
ABA Banking Journal - January/February 2017 - 13
ABA Banking Journal - January/February 2017 - PICTURE THIS
ABA Banking Journal - January/February 2017 - 15
ABA Banking Journal - January/February 2017 - 16
ABA Banking Journal - January/February 2017 - 17
ABA Banking Journal - January/February 2017 - 18
ABA Banking Journal - January/February 2017 - POWER UP PROFILE
ABA Banking Journal - January/February 2017 - BETTER SECURITY THROUGH BIOMETRICS
ABA Banking Journal - January/February 2017 - 21
ABA Banking Journal - January/February 2017 - 22
ABA Banking Journal - January/February 2017 - 23
ABA Banking Journal - January/February 2017 - A ROADMAP TO SERVING NON-TRADITIONAL AND UNDERBANKED CUSTOMERS
ABA Banking Journal - January/February 2017 - 25
ABA Banking Journal - January/February 2017 - DEALS. MAKERS.
ABA Banking Journal - January/February 2017 - 27
ABA Banking Journal - January/February 2017 - GROWTH CAPITAL
ABA Banking Journal - January/February 2017 - 29
ABA Banking Journal - January/February 2017 - OF INVESTMENTS AND ALGORITHMS
ABA Banking Journal - January/February 2017 - 31
ABA Banking Journal - January/February 2017 - 32
ABA Banking Journal - January/February 2017 - MAKING HIS MARK
ABA Banking Journal - January/February 2017 - 34
ABA Banking Journal - January/February 2017 - CEO ROUNDTABLE
ABA Banking Journal - January/February 2017 - 36
ABA Banking Journal - January/February 2017 - 37
ABA Banking Journal - January/February 2017 - RETAIL BANKING
ABA Banking Journal - January/February 2017 - LEGAL BRIEFS
ABA Banking Journal - January/February 2017 - TREASURY MANAGEMENT
ABA Banking Journal - January/February 2017 - 41
ABA Banking Journal - January/February 2017 - MARKETING
ABA Banking Journal - January/February 2017 - 43
ABA Banking Journal - January/February 2017 - 44
ABA Banking Journal - January/February 2017 - COMPLIANCE
ABA Banking Journal - January/February 2017 - ABA COMPLIANCE CENTER INBOX
ABA Banking Journal - January/February 2017 - 47
ABA Banking Journal - January/February 2017 - FROM THE STATES
ABA Banking Journal - January/February 2017 - CORPORATE SOCIAL RESPONSIBILITY
ABA Banking Journal - January/February 2017 - INDEX OF ADVERTISERS
ABA Banking Journal - January/February 2017 - cover3
ABA Banking Journal - January/February 2017 - cover4
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