ABA Banking Journal - September/October 2017 - 63

> FROM THE STATES

Be a Leader,
Be a Listener
BY SARAH LONG

EARLY ONE MORNING several years ago I was in my kitchen, coffee cup in
one hand, PowerPoint deck in the other, speaking to the rapt audience of the
refrigerator, the sink and the stove. I was practicing the "state of the business"
update that I would present to over 500 banking leaders later that day. I wanted
to infuse each sentence with deep meaning and contagious enthusiasm.
Then, just as I was reaching the dramatic crescendo of my speech, my then
10-year-old son walked in.
"Mom," he asked, as he saw I was
addressing an empty room, "what are
you doing?"
I seized the opportunity, as any
diligent parent would, and turned it
into a teachable moment. I explained
the reason for my seemingly odd
behavior. I was careful to use all
the appropriate adages: Practice
makes perfect. You never get a
second chance to make a good first
impression. Fail to prepare, prepare
to fail. I summed it all up with the
justification: "With 500 people looking
at me and listening to my every word,
the last thing I want is a bad case of
the nerves."
He looked at me square in the eyes
and said, "Mom. You shouldn't be
nervous. Only about half of them will
be listening."
Now that was a teachable moment!
I often think about what my son taught
me that day and how hard it is to be
an active listener when you have so
much you want to say. I found myself
squarely in that place as I embarked
on this wonderful new role with the
Delaware Bankers Association nearly
two years ago.

I wanted to tell everyone I met what
an honor it was to represent the
collective voices of the nearly 38,000
people employed in the financial
services industry in Delaware. As
a Delaware native, I wanted others
to know what I have experienced
firsthand: Delaware's business-friendly
environment, along with progressive
bank laws and our chancery court
system set our state apart. I wanted
everyone to know that the DBA is
uniquely positioned to provide the
right strategic leadership to the
keep the financial services industry
relevant in Delaware and that the DBA
plays a vital role in advocating for
our members with state and federal
legislators and regulatory agencies to
ensure that Delaware is a place where
banks, our communities and our
employees thrive.
Balancing the need to tell all was the
desire to hear more. Over the past
two years, I have had the pleasure
to meet so many incredible partners
at both ABA and at each of the state
associations. I've asked you to share
your thoughts, your triumphs and
your tribulations.

"My personal ask
of each of you is to
keep sharing. What
thoughts do you have
that the Alliance could
develop and implement
together? I'll be
listening."

have learned to believe in the power
of the Alliance. Because of you, I
feel connected to opportunities well
beyond the three counties of the
First State.
My personal ask of each of you is
to keep sharing-the key to our
collective success. Your thoughts,
your suggestions, your aspirations.
Equally important is what you
think might be getting in our way.
What ideas do you have that the
Alliance could embrace, develop
and implement together, that could
promote the financial well-being
of our all of our members, our
communities and the customers we
ultimately serve? I invite you to reach
out and share whatever is on your
mind. I'll be listening.
SARAH LONG is president,
CEO and treasurer of the
Delaware Bankers Association.

Through you, I've learned how to
lead an association. Along with you, I
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Table of Contents for the Digital Edition of ABA Banking Journal - September/October 2017

CHAIRMAN’S VIEW
UPFRONT
PICTURE THIS
LEGAL BRIEFS
POWER UP PROFILE
THE TOP FINTECH TRENDS DRIVING THE NEXT DECADE
PLUG AND PLAY: FOUR WAYS TO LEVEL UP YOUR MOBILE BANKING APP
MAKING FRIENDS WITH FINTECH
LOOKING AT FINTECH THROUGH THE LEGISLATIVE LENS
LET’S TALK PAYMENTS
IS OUTSOURCING IT SECURITY RIGHT FOR YOUR BANK?
THE CECL RIPPLE EFFECT
FROM YOUNG AMERICANS TO ENTREPRENEURIAL CITIZENS
FINDING THE PERFECT NICHE
THREE ELEMENTS OF BANK LEADERSHIP
REAL ESTATE LENDING
ABA COMPLIANCE CENTER INBOX
WEALTH MANAGEMENT
FROM THE STATES
CORPORATE SOCIAL RESPONSIBILITY
INDEX OF ADVERTISERS
FROM THE VAULT
ABA Banking Journal - September/October 2017 - Intro
ABA Banking Journal - September/October 2017 - bellyband1
ABA Banking Journal - September/October 2017 - bellyband2
ABA Banking Journal - September/October 2017 - cover1
ABA Banking Journal - September/October 2017 - cover2
ABA Banking Journal - September/October 2017 - 3
ABA Banking Journal - September/October 2017 - 4
ABA Banking Journal - September/October 2017 - 5
ABA Banking Journal - September/October 2017 - 6
ABA Banking Journal - September/October 2017 - 7
ABA Banking Journal - September/October 2017 - CHAIRMAN’S VIEW
ABA Banking Journal - September/October 2017 - 9
ABA Banking Journal - September/October 2017 - 10
ABA Banking Journal - September/October 2017 - UPFRONT
ABA Banking Journal - September/October 2017 - 12
ABA Banking Journal - September/October 2017 - 13
ABA Banking Journal - September/October 2017 - 14
ABA Banking Journal - September/October 2017 - 15
ABA Banking Journal - September/October 2017 - PICTURE THIS
ABA Banking Journal - September/October 2017 - 17
ABA Banking Journal - September/October 2017 - LEGAL BRIEFS
ABA Banking Journal - September/October 2017 - 19
ABA Banking Journal - September/October 2017 - POWER UP PROFILE
ABA Banking Journal - September/October 2017 - 21
ABA Banking Journal - September/October 2017 - THE TOP FINTECH TRENDS DRIVING THE NEXT DECADE
ABA Banking Journal - September/October 2017 - 23
ABA Banking Journal - September/October 2017 - 24
ABA Banking Journal - September/October 2017 - 25
ABA Banking Journal - September/October 2017 - 26
ABA Banking Journal - September/October 2017 - 27
ABA Banking Journal - September/October 2017 - PLUG AND PLAY: FOUR WAYS TO LEVEL UP YOUR MOBILE BANKING APP
ABA Banking Journal - September/October 2017 - 29
ABA Banking Journal - September/October 2017 - 30
ABA Banking Journal - September/October 2017 - 31
ABA Banking Journal - September/October 2017 - MAKING FRIENDS WITH FINTECH
ABA Banking Journal - September/October 2017 - 33
ABA Banking Journal - September/October 2017 - LOOKING AT FINTECH THROUGH THE LEGISLATIVE LENS
ABA Banking Journal - September/October 2017 - 35
ABA Banking Journal - September/October 2017 - LET’S TALK PAYMENTS
ABA Banking Journal - September/October 2017 - 37
ABA Banking Journal - September/October 2017 - 38
ABA Banking Journal - September/October 2017 - IS OUTSOURCING IT SECURITY RIGHT FOR YOUR BANK?
ABA Banking Journal - September/October 2017 - THE CECL RIPPLE EFFECT
ABA Banking Journal - September/October 2017 - 41
ABA Banking Journal - September/October 2017 - 42
ABA Banking Journal - September/October 2017 - FROM YOUNG AMERICANS TO ENTREPRENEURIAL CITIZENS
ABA Banking Journal - September/October 2017 - 44
ABA Banking Journal - September/October 2017 - 45
ABA Banking Journal - September/October 2017 - 46
ABA Banking Journal - September/October 2017 - FINDING THE PERFECT NICHE
ABA Banking Journal - September/October 2017 - 48
ABA Banking Journal - September/October 2017 - 49
ABA Banking Journal - September/October 2017 - 50
ABA Banking Journal - September/October 2017 - THREE ELEMENTS OF BANK LEADERSHIP
ABA Banking Journal - September/October 2017 - 52
ABA Banking Journal - September/October 2017 - 53
ABA Banking Journal - September/October 2017 - REAL ESTATE LENDING
ABA Banking Journal - September/October 2017 - 55
ABA Banking Journal - September/October 2017 - 56
ABA Banking Journal - September/October 2017 - 57
ABA Banking Journal - September/October 2017 - 58
ABA Banking Journal - September/October 2017 - 59
ABA Banking Journal - September/October 2017 - ABA COMPLIANCE CENTER INBOX
ABA Banking Journal - September/October 2017 - 61
ABA Banking Journal - September/October 2017 - WEALTH MANAGEMENT
ABA Banking Journal - September/October 2017 - FROM THE STATES
ABA Banking Journal - September/October 2017 - CORPORATE SOCIAL RESPONSIBILITY
ABA Banking Journal - September/October 2017 - INDEX OF ADVERTISERS
ABA Banking Journal - September/October 2017 - FROM THE VAULT
ABA Banking Journal - September/October 2017 - cover3
ABA Banking Journal - September/October 2017 - cover4
ABA Banking Journal - September/October 2017 - outsert1
ABA Banking Journal - September/October 2017 - outsert2
ABA Banking Journal - September/October 2017 - outsert3
ABA Banking Journal - September/October 2017 - outsert4
ABA Banking Journal - September/October 2017 - outsert5
ABA Banking Journal - September/October 2017 - outsert6
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