ABA Banking Journal - November/December 2016 - 6


Contents
TABLE OF

NOVEMBER | DECEMBER

2016

VOL. CVIII, NO. 6

In Every
Issue
8
11
16
18
47
52

CHAIRMAN'S VIEW

First-and Lasting-Impressions
BY DOROTHY SAVARESE

UPFRONT
PICTURE THIS

44

LEGAL BRIEFS

Of Deadlocks and a Divided Court
BY DAWN CAUSEY, THOMAS PINDER
AND ANDREW DOERSAM

POWER UP PROFILE

Topics

Building a Lawmaker Relationship
BY EVAN SPARKS

ABA COMPLIANCE
CENTER INBOX

Does This Educational Level
Question on a Loan Application
Leave Me Open to Disparate
Impact Claims?

44

BY LESLIE CALLAWAY, CRCM, CAFP;
MARK KRUHM, CRCM, CAFP; AND
RHONDA CASTANEDA, CRCM

55

Sharing Suspicions
BY JAMIE ROWSELL

49

FROM THE STATES
Legislative Success Through
Banker Engagement

51

BY COLIN BARRETT

57

ANTI-MONEY
LAUNDERING

CORPORATE SOCIAL
RESPONSIBILITY

COMPLIANCE

'When Can I Call My Customer?'
BY JONATHAN THESSIN

RISK MANAGEMENT

How to Pinpoint a Data
Breach More Efficiently
BY TINA OREM

Navigating the Complexities of
Affordable Housing Finance

58

BY COREY CARLISLE

57

INDEX OF
ADVERTISERS

AMERICAN BANKERS ASSOCIATION
1120 Connecticut Ave. N.W.
Washington, D.C. 20036
aba.com | 1-800-BANKERS
STAFF
Evan Sparks
Editor-in-Chief
Kerry O'Leary
Senior Writer
Brian Nixon
Contributing Editor
Monica C. Meinert
Associate Editor
James D. Melvin
Senior Design Director
Karen Martin
Elia Seba
Margaret Sweeny
Staff Photographers
ABA COMMUNICATIONS
COUNCIL MEMBERS
Jill Castilla, Chairman
Citizens Bank of Edmond,
Edmond, Okla.
Luther Deaton
Central Bank & Trust Company,
Lexington, Ky.
Jennifer Dunn
Wells Fargo Bank, Washington, D.C.
Steve Goodenow
Goodenow Bancorporation,
Okoboji, Iowa
Andrew S. Gray
JP Morgan Chase Bank, New York
Fred L. Green III
South Carolina Bankers Association,
Columbia, S.C. 
Blair Hillyer
First National Bank, Dennison, Ohio
Patricia A. Husic
Centric Bank, Harrisburg, Pa.
Kate Marcum
Millbury National Bank,
Millbury, Mass.
Michael C. McCoy
SunTrust Banks, Atlanta
Jeff Plagge
Northwest Financial Corp.,
Arnolds Park, Iowa
Frank Sorrentino
ConnectOne Bank,
Englewood Cliffs, N.J.
Rick Swagler
Regions Financial Corp.,
Birmingham, Ala.
Gregg R. Tewksbury
Savings Bank of Walpole, Walpole, N.H.
Paul Willson
Citizens National Bank, Athens, Tenn.

ABA BANKING JOURNAL (USPS 544-030) (ISSN 0194-5947), PUBLISHED BI-MONTHLY BY NAYLOR ASSOCIATION SOLUTIONS. 5950 N.W. FIRST PLACE, GAINESVILLE,
FL 32607, 800-369-6220, WWW.NAYLOR.COM, ON BEHALF OF THE AMERICAN BANKERS ASSOCIATION, 1120 CONNECTICUT AVE. N.W., WASHINGTON, D.C. 20036,
800-226-5377, WWW.ABA.COM. PERIODICAL POSTAGE PAID AT GAINESVILLE, FL, AND AT ADDITIONAL MAILING OFFICES. POSTMASTER: SEND
ADDRESS CHANGES TO ABA BANKING JOURNAL, C/O NAYLOR, LLC, 5950 N.W. FIRST PLACE, GAINESVILLE, FL, 32607. PUBLISHER HEIDI BOE,
PROJECT & SALES MANAGER DOUGLAS SWINDLER, MARKETING ACCOUNT SPECIALIST SABINE BORNEMAN, MANAGING EDITOR JENNIFER LIPNER, DESIGNER
EMMA LAW, PUBLICATION DIRECTOR SHAUN GREYLING, ACCOUNT REPRESENTATIVES JANET FRANK, TRACY JONES, LERON OWENS, DEBBIE PHILLIPS,
MATT WOOTEN ©2016 AMERICAN BANKERS ASSOCIATION. ALL RIGHTS RESERVED. THE CONTENTS OF THIS PUBLICATION MAY NOT BE REPRODUCED
BY ANY MEANS, IN WHOLE OR IN PART, WITHOUT PRIOR WRITTEN CONSENT. PUBLISHED OCTOBER 2016/BAK-S0616/3170

6

ABA BANKING JOURNAL | NOVEMBER/DECEMBER 2016


http://www.aba.com http://WWW.NAYLOR.COM http://WWW.ABA.COM

Table of Contents for the Digital Edition of ABA Banking Journal - November/December 2016

Chairman’s View
Upfront
Picture This
Banking’s ‘Amazon Moment’
Special Report on Innovation and Technology
Building an ‘Internet of Value’
Do You Do What the Data Tell You?
Innovation in the Bank
Core Exercises
Cover Story Pillar of Her Community
Maintaining a Commitment to Ag Customers
Who You Gonna Call?
Anti-Money Laundering
Power Up Profile
Compliance ‘When Can I Call My Customer?’
Risk Management
ABA Compliance Center Inbox
From the States
Corporate Social Responsibility
Index of Advertisers
ABA Banking Journal - November/December 2016 - bellyband1
ABA Banking Journal - November/December 2016 - bellyband2
ABA Banking Journal - November/December 2016 - cover1
ABA Banking Journal - November/December 2016 - cover2
ABA Banking Journal - November/December 2016 - 3
ABA Banking Journal - November/December 2016 - 4
ABA Banking Journal - November/December 2016 - 5
ABA Banking Journal - November/December 2016 - 6
ABA Banking Journal - November/December 2016 - 7
ABA Banking Journal - November/December 2016 - Chairman’s View
ABA Banking Journal - November/December 2016 - 9
ABA Banking Journal - November/December 2016 - 10
ABA Banking Journal - November/December 2016 - Upfront
ABA Banking Journal - November/December 2016 - 12
ABA Banking Journal - November/December 2016 - 13
ABA Banking Journal - November/December 2016 - 14
ABA Banking Journal - November/December 2016 - 15
ABA Banking Journal - November/December 2016 - Picture This
ABA Banking Journal - November/December 2016 - 17
ABA Banking Journal - November/December 2016 - 18
ABA Banking Journal - November/December 2016 - 19
ABA Banking Journal - November/December 2016 - Special Report on Innovation and Technology
ABA Banking Journal - November/December 2016 - 21
ABA Banking Journal - November/December 2016 - 22
ABA Banking Journal - November/December 2016 - Building an ‘Internet of Value’
ABA Banking Journal - November/December 2016 - 24
ABA Banking Journal - November/December 2016 - 25
ABA Banking Journal - November/December 2016 - Do You Do What the Data Tell You?
ABA Banking Journal - November/December 2016 - 27
ABA Banking Journal - November/December 2016 - insert1
ABA Banking Journal - November/December 2016 - insert2
ABA Banking Journal - November/December 2016 - Innovation in the Bank
ABA Banking Journal - November/December 2016 - 29
ABA Banking Journal - November/December 2016 - 30
ABA Banking Journal - November/December 2016 - Core Exercises
ABA Banking Journal - November/December 2016 - Cover Story Pillar of Her Community
ABA Banking Journal - November/December 2016 - 33
ABA Banking Journal - November/December 2016 - 34
ABA Banking Journal - November/December 2016 - 35
ABA Banking Journal - November/December 2016 - 36
ABA Banking Journal - November/December 2016 - 37
ABA Banking Journal - November/December 2016 - Maintaining a Commitment to Ag Customers
ABA Banking Journal - November/December 2016 - 39
ABA Banking Journal - November/December 2016 - 40
ABA Banking Journal - November/December 2016 - Who You Gonna Call?
ABA Banking Journal - November/December 2016 - 42
ABA Banking Journal - November/December 2016 - 43
ABA Banking Journal - November/December 2016 - Anti-Money Laundering
ABA Banking Journal - November/December 2016 - 45
ABA Banking Journal - November/December 2016 - 46
ABA Banking Journal - November/December 2016 - Power Up Profile
ABA Banking Journal - November/December 2016 - 48
ABA Banking Journal - November/December 2016 - Compliance ‘When Can I Call My Customer?’
ABA Banking Journal - November/December 2016 - 50
ABA Banking Journal - November/December 2016 - Risk Management
ABA Banking Journal - November/December 2016 - ABA Compliance Center Inbox
ABA Banking Journal - November/December 2016 - 53
ABA Banking Journal - November/December 2016 - 54
ABA Banking Journal - November/December 2016 - From the States
ABA Banking Journal - November/December 2016 - 56
ABA Banking Journal - November/December 2016 - Corporate Social Responsibility
ABA Banking Journal - November/December 2016 - Index of Advertisers
ABA Banking Journal - November/December 2016 - cover3
ABA Banking Journal - November/December 2016 - cover4
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