ABA Banking Journal - November/December 2016 - 8

> CHAIRMAN'S VIEW First-and Lasting- Impressions BY DOROTHY SAVARESE THE FIRST IMPRESSION I had of banking-at least as an adult-came courtesy of my father. My parents had always stressed the importance of service to others, so it was no surprise that in retirement my dad searched and found ways to make a difference. Among other things, he opted to serve on the board of the local bank. He knew that in a town the size of Berry, Ky.-population just barely 300-the bank was the major player in helping others. The second impression I had of banking came through my work in economic development-in Cincinnati and Northern Kentucky as well as across the country. I recall visiting one community where the government had to play the role of commercial lender because there were no banks headquartered there that could fund local small businesses. Both of these early impressions of banking gave me an appreciation for what banks do for their communities and the economy. But it wasn't until I became a banker-and looked at banking from the inside out-that my appreciation turned into passion. I can think of few professions that offer the opportunity we have to make such a broad, deep, positive and lasting impact on the lives of so many. We seem to be equal parts consultant, accountant, counselor and social worker, working with businesses, social service organizations, local governments, homeowners and consumers. We facilitate things as ordinary as payroll and as extraordinary as economic development-as personal as homeownership and as universal as payments. 8 ABA BANKING JOURNAL | NOVEMBER/DECEMBER 2016 Of course, with so much opportunity to make a difference comes a lot of responsibility. But the men and women in banking that I've met over the years live up to that responsibility by putting their customers' and communities' needs first. At Cape Cod Five, we spell it out for our employees and customers. We emphasize our bank's commitment My early impressions of banking gave me an appreciation for what banks do for their COMMUNITIES AND THE ECONOMY. But it wasn't until I became a banker-and looked at banking from the inside out-that my appreciation turned into PASSION. to community banking, responsible business, volunteerism, financial education and philanthropy. We call it our five pillars of community engagement. Your bank may express its values with different words, but I have no doubt they boil down to the same goal: building healthy communities and successful customers. This is the most fundamental thing that all banks have in common. And it's what makes me so proud to serve as chairman of ABA, representing banks of all stripes that share the same mission. That's not to say we agree on everything-we don't. And we don't have to. (I learned this being one of eight children.) We just need to agree on what's important and what we're willing to fight for. And as I talk to members from widely different bank asset sizes, business models, ownership structures and geographies, I see surprising consistency on that score. I always say I have the best job in the world. I get to help people turn their dreams and plans into reality-whether it's a business that wants to expand, a family that needs an affordable home or a couple planning for retirement. In other words, we bankers get to make lasting impressions-and those are the best kind. ABA Chairman DOROTHY SAVARESE is chairman, president and CEO of the Cape Cod Five Cents Savings Bank in Orleans, Mass.

Table of Contents for the Digital Edition of ABA Banking Journal - November/December 2016

Chairman’s View
Upfront
Picture This
Banking’s ‘Amazon Moment’
Special Report on Innovation and Technology
Building an ‘Internet of Value’
Do You Do What the Data Tell You?
Innovation in the Bank
Core Exercises
Cover Story Pillar of Her Community
Maintaining a Commitment to Ag Customers
Who You Gonna Call?
Anti-Money Laundering
Power Up Profile
Compliance ‘When Can I Call My Customer?’
Risk Management
ABA Compliance Center Inbox
From the States
Corporate Social Responsibility
Index of Advertisers
ABA Banking Journal - November/December 2016 - bellyband1
ABA Banking Journal - November/December 2016 - bellyband2
ABA Banking Journal - November/December 2016 - cover1
ABA Banking Journal - November/December 2016 - cover2
ABA Banking Journal - November/December 2016 - 3
ABA Banking Journal - November/December 2016 - 4
ABA Banking Journal - November/December 2016 - 5
ABA Banking Journal - November/December 2016 - 6
ABA Banking Journal - November/December 2016 - 7
ABA Banking Journal - November/December 2016 - Chairman’s View
ABA Banking Journal - November/December 2016 - 9
ABA Banking Journal - November/December 2016 - 10
ABA Banking Journal - November/December 2016 - Upfront
ABA Banking Journal - November/December 2016 - 12
ABA Banking Journal - November/December 2016 - 13
ABA Banking Journal - November/December 2016 - 14
ABA Banking Journal - November/December 2016 - 15
ABA Banking Journal - November/December 2016 - Picture This
ABA Banking Journal - November/December 2016 - 17
ABA Banking Journal - November/December 2016 - 18
ABA Banking Journal - November/December 2016 - 19
ABA Banking Journal - November/December 2016 - Special Report on Innovation and Technology
ABA Banking Journal - November/December 2016 - 21
ABA Banking Journal - November/December 2016 - 22
ABA Banking Journal - November/December 2016 - Building an ‘Internet of Value’
ABA Banking Journal - November/December 2016 - 24
ABA Banking Journal - November/December 2016 - 25
ABA Banking Journal - November/December 2016 - Do You Do What the Data Tell You?
ABA Banking Journal - November/December 2016 - 27
ABA Banking Journal - November/December 2016 - insert1
ABA Banking Journal - November/December 2016 - insert2
ABA Banking Journal - November/December 2016 - Innovation in the Bank
ABA Banking Journal - November/December 2016 - 29
ABA Banking Journal - November/December 2016 - 30
ABA Banking Journal - November/December 2016 - Core Exercises
ABA Banking Journal - November/December 2016 - Cover Story Pillar of Her Community
ABA Banking Journal - November/December 2016 - 33
ABA Banking Journal - November/December 2016 - 34
ABA Banking Journal - November/December 2016 - 35
ABA Banking Journal - November/December 2016 - 36
ABA Banking Journal - November/December 2016 - 37
ABA Banking Journal - November/December 2016 - Maintaining a Commitment to Ag Customers
ABA Banking Journal - November/December 2016 - 39
ABA Banking Journal - November/December 2016 - 40
ABA Banking Journal - November/December 2016 - Who You Gonna Call?
ABA Banking Journal - November/December 2016 - 42
ABA Banking Journal - November/December 2016 - 43
ABA Banking Journal - November/December 2016 - Anti-Money Laundering
ABA Banking Journal - November/December 2016 - 45
ABA Banking Journal - November/December 2016 - 46
ABA Banking Journal - November/December 2016 - Power Up Profile
ABA Banking Journal - November/December 2016 - 48
ABA Banking Journal - November/December 2016 - Compliance ‘When Can I Call My Customer?’
ABA Banking Journal - November/December 2016 - 50
ABA Banking Journal - November/December 2016 - Risk Management
ABA Banking Journal - November/December 2016 - ABA Compliance Center Inbox
ABA Banking Journal - November/December 2016 - 53
ABA Banking Journal - November/December 2016 - 54
ABA Banking Journal - November/December 2016 - From the States
ABA Banking Journal - November/December 2016 - 56
ABA Banking Journal - November/December 2016 - Corporate Social Responsibility
ABA Banking Journal - November/December 2016 - Index of Advertisers
ABA Banking Journal - November/December 2016 - cover3
ABA Banking Journal - November/December 2016 - cover4
http://www.nxtbook.com/naylor/BAKS/BAKS0318
http://www.nxtbook.com/naylor/BAKS/BAKS0218
http://www.nxtbook.com/naylor/BAKS/BAKS0118
http://www.nxtbook.com/naylor/BAKS/BAKS0617
http://www.nxtbook.com/naylor/BAKS/BAKS0517
http://www.nxtbook.com/naylor/BAKS/BAKS0417
http://www.nxtbook.com/naylor/BAKS/BAKS0317
http://www.nxtbook.com/naylor/BAKS/BAKS0217
http://www.nxtbook.com/naylor/BAKS/BAKS0117
http://www.nxtbook.com/naylor/BAKS/BAKS0616
http://www.nxtbook.com/naylor/BAKS/BAKS0516
http://www.nxtbook.com/naylor/BAKS/BAKS0416
http://www.nxtbook.com/naylor/BAKS/BAKS0316
http://www.nxtbook.com/naylor/BAKS/BAKS0216
http://www.nxtbook.com/naylor/BAKS/BAKS0116
http://www.nxtbook.com/naylor/BAKS/BAKS0615
http://www.nxtbook.com/naylor/BAKS/BAKS0515
http://www.nxtbook.com/naylor/BAKS/BAKS0415
http://www.nxtbook.com/naylor/BAKS/BAKS0315
http://www.nxtbookMEDIA.com