BeautyLink - Volume 7, Issue 2 - (Page 14)
Getting it Right
AND THEN THERE'S
A Synthesized Perspective on Financial Aid Best Practices
BY SHERWIN HIBBETS
least three key factors that are fundamental to
getting it right in the administration of Title IV programs. The
three components are ensuring you have the "right people," the
"right service," and the "right exposure."
THERE ARE AT
The Right People
Title IV administrative capability requirements include ensuring
that a "capable individual" is responsible for administering the
programs. A conscious effort must be manifested in knowledge
of the people, proper training, and proper hiring.
Some would say that they determine if they have the right
people based upon quantitative and qualitative data. But, neither
performance reviews nor definitive data points get to the crucial
area of who the employee is. Taking the initiative to know who
a person is through interaction that is non-confrontational and
non-performance related is important.
It is generally less costly to train and retain than to terminate
and hire anew. Proper hiring requires accurately describing the
position. Placing the opportunity before a quality pool of applicants may take some research. Finally, it is always wise to take
time when hiring.
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The Right Service
Regulations address specifically, or by inference, student service.
A comprehensive service orientation encompasses student focus,
technology, reporting, and compliance.
Serving students requires more than demographic knowledge.
Involving students on committees, student surveys, and through
focus groups help schools get to know their students.
Technology constantly evolves. What technology is best? While
there are some basic requirements (some mandated by regulation),
schools have flexibility. A goal should be to offer high-tech functionality while retaining and enhancing the "feel" (user friendliness
and service orientation).
Optimally serving your school and students through required
reporting calls for having a plan and process. Evaluate all types of
data reported to various entities to determine the individual most
suited for the reporting task. Next, determine what the array of
purposes is for the data. Knowing the target audience facilitates
the best presentation of the information.
Title IV by its nature requires an environment and culture of
compliance. A compliance-centric culture should become the
mindset of all employees.
The Right Exposure
Four critical areas of exposure are communication, collaboration,
networking, and the news.
Communication must be accurate and current. Review communication methods and means to determine the best method or
tool to use in conveying information. When doing this analysis,
consider the timing and frequency of communication. Can a plan
be implemented to maximize effective and efficient timing of messages? When a consumer hears or sees your communication, what
image is created? Every communication impacts your image, and
ultimately the potential effectiveness of your service to students.
The financial aid office affects the whole enterprise and the
financial aid administrator should partner with other departments to support positive exposure. This may include shared
communication efforts and creating cooperative efforts with
students, faculty, and staff.
Networking also facilitates the right exposure. Cultivate quality
connections and boost your school's credibility by getting involved
in professional organizations. One critical venue for networking
is the U.S. Department of Education (ED). It is always better to be
proactive in making contacts and cultivating relationships with
ED staff rather than waiting until an "issue" arises.
Getting it right is simple when the basics are followed. The right
people, service focus and exposure will help your school flourish.
Sherwin Hibbets is director of Regulatory Affairs of FAME.
90 Stiles Road, Suite 101-102, Salem, New Hampshire 03079
800-4-FAS-INC or 603-328-1550
14 | B EAU TYLINK | MO R E THAN SKIN DEEP | 2 015
24/05/14 3:12 PM
Federal Student Aid's Web site at https://studentaid.ed.gov/about on March 10, 2015.
This article is an abridged version of a series previously distributed via FAME's
Regulatory Bulletin at www.fameinc.com/blog. The material presented is for
informational and educational purposes only and should not be considered to be
giving legal advice.
Table of Contents for the Digital Edition of BeautyLink - Volume 7, Issue 2
Message From the AACS President and CEA Chair
Spring Executive Retreat & Financial Aid Workshop
And Then There’s Compliance
The Esthetics Regulatory Environment: What You Need to Know
Spotlight on Esthetic Treatments: Sugaring
6 Questions With Steven Frost, Dermalogica Academy Director
Trends: Where Old School Meets New
Tapping Into the Asian Skincare Market
The Nitty Gritty on Lasers
Mind Over Hair Matters
Getting Started With a Barbering Program
What It’s Like to Work in a Med Spa
What to Say When You Have to Say, “You’re Fired”
A Student’s Perspective
Beauty Changes Lives
Voices From the Classroom
People & Places
Associate Member Profiles: Marketing & Advertising
New Products & Services
New School Members
Upcoming 2015 Events
Index to Advertisers
BeautyLink - Volume 7, Issue 2
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