CMSA Today - Issue 4, 2017 - 18

FINDING COMMON GROUND: HOW COMMUNITY HEALTH WORKERS BRING VALUE TO THE
COLLABORATIVE CARE TEAM
PATIENT CENTERED CARE
COORDINATOR
* Proactive communication and outreach
with providers, patients, families
* Help identify patient's strengths, needs,
and preference
* Promoting true patient-centered focus
and care delivery
HEALTH PROMOTION
* Help reinforce clinical education efforts-
increase patient's understanding of

conditions and importance of treatment/
medication adherence
* Help build personal skills and resources
for self-management and wellness
* Focus on closing gaps in clinical effectiveness
quality measures such as HEDIS and STARS
ADVOCACY & ACCESS
* Help ensure patients are connected to
needed services and resources
* Enable access to services such as transportation, interpreters, and child care

PROMOTING COLLABORATIVE TEAM-BASED CARE
One of the most important elements of successful care coordination is without a doubt collaboration. Collaboration is so fundamental, so necessary and so essential to effective case management
practice that the very definition of professional case management is
based on the premise of it being "a collaborative process" (CMSA,
2016).
Collaborative care has become critically important in optimizing
patient-centered care and serves as a "safety net" for patients at
risk for adverse health outcomes. In fact, team-based collaborative
care is now widely recognized as an evidence-based best practice.

* Linking patients, families, and their
support system to meet basic human
needs (housing, food, clothing, safety
and security)
OUTREACH
* Serving patients "where they are," based
on their preferences
* Assertive engagement efforts including
home and provider visits
* Knowledge and experience with local
community cultural norms and values

Therefore, it is essential that professional case managers and
other members of the collaborative care team fully understand the
complementary role the CHW plays. The team will be at its most
effective when mutual trust and respect for the CHW role is clearly
valued, communicated and demonstrated in everyday practice.
Research has consistently demonstrated highly functioning care
teams include the following characteristics (Mitchell et al, 2012):
* All team members understand and are working toward the same
shared goals.
* All team members have a solid and deep trust in each other and
in the team's purpose.

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Rehabilitation Programs
for People of all Ages
When a life-altering injury requires quality care

Residential Programs * Outpatient Services * Day Treatment
Home & Community-Based Rehabilitation * Home Care
Vocational Programs * Comprehensive Rehabilitation
Medical Care * NeuroBehavioral Programs
To schedule a tour or to speak with an
admissions team member, call

800.968.6644
rainbowrehab.com

18 787573_Rainbow.indd
CMSA TODAY1

Issue 4 * 2017

1/9/16 2:02 AM


http://www.rainbowrehab.com http://www.rainbowrehab.com

Table of Contents for the Digital Edition of CMSA Today - Issue 4, 2017

President’s Letter
Association News
CMSA Conference Supporters
CMSA Corporate Partners
Case Management at the Helm of Diverse America
Community Health Workers: A Key Role on the Collaborative Care Team
Ticket to Work: Strategies for Case Managers Who Face Work-Disrupting Disabilities
For Case Managers, Success Requires Mastering Today’s Challenges
Using a Patient Engagement Strategy to Help Care Managers Educate Patients at the Right Time—Before It’s Too Late
Index of Advertisers
CMSA Today - Issue 4, 2017 - Intro
CMSA Today - Issue 4, 2017 - cover1
CMSA Today - Issue 4, 2017 - cover2
CMSA Today - Issue 4, 2017 - 3
CMSA Today - Issue 4, 2017 - 4
CMSA Today - Issue 4, 2017 - 5
CMSA Today - Issue 4, 2017 - President’s Letter
CMSA Today - Issue 4, 2017 - 7
CMSA Today - Issue 4, 2017 - Association News
CMSA Today - Issue 4, 2017 - 9
CMSA Today - Issue 4, 2017 - CMSA Conference Supporters
CMSA Today - Issue 4, 2017 - CMSA Corporate Partners
CMSA Today - Issue 4, 2017 - Case Management at the Helm of Diverse America
CMSA Today - Issue 4, 2017 - 13
CMSA Today - Issue 4, 2017 - 14
CMSA Today - Issue 4, 2017 - 15
CMSA Today - Issue 4, 2017 - Community Health Workers: A Key Role on the Collaborative Care Team
CMSA Today - Issue 4, 2017 - 17
CMSA Today - Issue 4, 2017 - 18
CMSA Today - Issue 4, 2017 - 19
CMSA Today - Issue 4, 2017 - Ticket to Work: Strategies for Case Managers Who Face Work-Disrupting Disabilities
CMSA Today - Issue 4, 2017 - 21
CMSA Today - Issue 4, 2017 - 22
CMSA Today - Issue 4, 2017 - 23
CMSA Today - Issue 4, 2017 - 24
CMSA Today - Issue 4, 2017 - For Case Managers, Success Requires Mastering Today’s Challenges
CMSA Today - Issue 4, 2017 - 26
CMSA Today - Issue 4, 2017 - 27
CMSA Today - Issue 4, 2017 - Using a Patient Engagement Strategy to Help Care Managers Educate Patients at the Right Time—Before It’s Too Late
CMSA Today - Issue 4, 2017 - 29
CMSA Today - Issue 4, 2017 - Index of Advertisers
CMSA Today - Issue 4, 2017 - cover3
CMSA Today - Issue 4, 2017 - cover4
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