CMSA Today - Issue 4, 2017 - 19

* Team members are clear on how to work together and how to
accomplish tasks.
* Team members believe that no individual members are more
important than the team.
* Each team member respects the team processes and other
members' roles.
It is essential that professional case managers pursue meeting
these goals for high-functioning teams and model the required
collaborative behaviors to promote understanding, trust and respect
for the CHW role. In doing so, we help ensure that CHWs are seen
as fully vetted members of the team who provide uniquely salient
contributions to achieving improved outcomes for vulnerable
patients at risk for adverse health outcomes.
As we move forward and continue the transition to new and
evolving models of care, it's more important than ever to think
about ways to promote collaborative, team-based care. By better
understanding the role and functions of CHWs, professional case
managers are able to embrace the unique strengths and value
CHWs bring to the collaborative care team. ■
REFERENCES
American Public Health Association (APHA) (2009). Support for community health
workers to increase health access and to reduce health inequities (Policy Statement
#20091). https://www.apha.org/policies-and-advocacy/public-health-policystatements/policy-database/2014/07/09/14/19/support-for-community-healthworkers-to-increase-health-access-and-to-reduce-health-inequities
Brownstein, JN and Hirsch, GR (2011). Community health workers "101" for primary
care providers and other stakeholders in healthcare systems. Journal of Ambulatory
Care Management, 2011 34(3):210-20. http://www.chwcentral.org/sites/default/
files/Brownstein_CHWs%20101%20for%20primary%20care%20providers.pdf
Case Management Society of America (CMSA), (2016). Standards of Practice for Case
Management. 4th ed. Little Rock, AR: CMSA. http://www.cmsa.org/SOP
Centers for Disease Control and Prevention (2014). Policy evidence assessment report:
Community health worker policy components. https://www.cdc.gov/dhdsp/pubs/
docs/chw_evidence_assessment_report.pdf)
Centers for Disease Control and Prevention (2015). Addressing chronic disease through
community health workers: A policy and systems-level approach. https://www.cdc.
gov/dhdsp/docs/chw_brief.pdf
Kim, K.et al. (2016). Effects of community-based health worker interventions to
improve chronic disease management and care among vulnerable populations: a
systematic review. AJPH, 106(4), e3-328. https://www.ncbi.nlm.nih.gov/pmc/
articles/PMC4785041/
Mitchell, P. et al. (2012). Core principles & values of effective team-based health care.
Discussion Paper, Institute of Medicine, Washington, DC. https://www.nationalahec.
org/pdfs/vsrt-team-based-care-principles-values.pdf
Phalen J. & Paradis, R. (2015). How community health workers can reinvent health
care delivery in the US. Health Affairs Blog, Jan. 16, 2015. http://healthaffairs.org/
blog/2015/01/16how-community-health-workers-can-reinvent-health-caredelivery-in-the-us/
Rural Health Information Hub (2016). Community Health Workers Toolkit. https://
www.ruralhealthinfo.org/community-health/community-health-workers
The Commonwealth Fund (2015). Integrating community health workers into
care teams. Transforming Care: Reporting on Health System Improvement (Dec.
17, 2015). http://www.commonwealthfund.org/publications/newsletters/
transforming-care/2015/december/in-focus

Mary Beth Newman, MSN, RN-BC, CCM, CHCQM, is a past president and long-time supporter of CMSA. She
has 30 years of professional experience with a
focus on building best-practice, quality-driven
care management programs, and is currently
the Director of Care Coordination at Passport
Health Plan in Louisville, Kentucky.

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Table of Contents for the Digital Edition of CMSA Today - Issue 4, 2017

President’s Letter
Association News
CMSA Conference Supporters
CMSA Corporate Partners
Case Management at the Helm of Diverse America
Community Health Workers: A Key Role on the Collaborative Care Team
Ticket to Work: Strategies for Case Managers Who Face Work-Disrupting Disabilities
For Case Managers, Success Requires Mastering Today’s Challenges
Using a Patient Engagement Strategy to Help Care Managers Educate Patients at the Right Time—Before It’s Too Late
Index of Advertisers
CMSA Today - Issue 4, 2017 - Intro
CMSA Today - Issue 4, 2017 - cover1
CMSA Today - Issue 4, 2017 - cover2
CMSA Today - Issue 4, 2017 - 3
CMSA Today - Issue 4, 2017 - 4
CMSA Today - Issue 4, 2017 - 5
CMSA Today - Issue 4, 2017 - President’s Letter
CMSA Today - Issue 4, 2017 - 7
CMSA Today - Issue 4, 2017 - Association News
CMSA Today - Issue 4, 2017 - 9
CMSA Today - Issue 4, 2017 - CMSA Conference Supporters
CMSA Today - Issue 4, 2017 - CMSA Corporate Partners
CMSA Today - Issue 4, 2017 - Case Management at the Helm of Diverse America
CMSA Today - Issue 4, 2017 - 13
CMSA Today - Issue 4, 2017 - 14
CMSA Today - Issue 4, 2017 - 15
CMSA Today - Issue 4, 2017 - Community Health Workers: A Key Role on the Collaborative Care Team
CMSA Today - Issue 4, 2017 - 17
CMSA Today - Issue 4, 2017 - 18
CMSA Today - Issue 4, 2017 - 19
CMSA Today - Issue 4, 2017 - Ticket to Work: Strategies for Case Managers Who Face Work-Disrupting Disabilities
CMSA Today - Issue 4, 2017 - 21
CMSA Today - Issue 4, 2017 - 22
CMSA Today - Issue 4, 2017 - 23
CMSA Today - Issue 4, 2017 - 24
CMSA Today - Issue 4, 2017 - For Case Managers, Success Requires Mastering Today’s Challenges
CMSA Today - Issue 4, 2017 - 26
CMSA Today - Issue 4, 2017 - 27
CMSA Today - Issue 4, 2017 - Using a Patient Engagement Strategy to Help Care Managers Educate Patients at the Right Time—Before It’s Too Late
CMSA Today - Issue 4, 2017 - 29
CMSA Today - Issue 4, 2017 - Index of Advertisers
CMSA Today - Issue 4, 2017 - cover3
CMSA Today - Issue 4, 2017 - cover4
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