CMSA Today - Issue 4, 2017 - 5

TA B L E O F C O N T E N T S

CMSAtoday

ISSUE 4 * 2017

IN THIS ISSUE
ISSUE THEME

CASE MANAGEMENT CAREERS

This is an exciting time for a career in case management. Case managers are in great
demand, wanted for their expertise, experience, and comprehensive knowledge base.
Although we have been a profession for over twenty-five years, it is just recently that
stakeholders from legislators to health plan and health system administrators have
sought professional case managers to manage the requirements of the Affordable
Care Act, Accountable Care Organizations (ACOs), and population health.

F E AT U R E S

COLUMN

Case Management at the Helm of Diverse America 12

PRESIDENT'S LETTER 6
Case Management Careers

BY JOSE ALEJANDRO, PHD, RN-BC, MBA, CCM, ACM, FACHE, FAAN

Martin Luther King, Jr. was quoted in 1964 as saying, "Of all the forms of inequality, injustice in
health is the most shocking and the most inhuman." Over fifty years later, our society continues
to struggle with creating a healthcare system that has the ability to meet the cultural needs of
the diverse people we serve.

Community Health Workers: A Key Role on the Collaborative Care Team 16
BY MARY BETH NEWMAN, MSN, RN-BC, CCM, CHCQM

Case managers and other members of the collaborative care team need to understand the role
and functions of the community health worker (CHW) to fully appreciate the value the CHWs
brings to the team and to the patients they work with.

Ticket to Work: Strategies for Case Managers Who
Face Work-Disrupting Disabilities 20

BY MARY MCLAUGHLIN-DAVIS,
DNP, ACNS-BC, NEA-BC, CCM

CMSA has always served case managers across
the continuum of care, and it is our members
who will meet the needs of our clients, as well
as the needs of the sponsors in health plans,
systems, and communities.

D E PA R T M E N T S
ASSOCIATION NEWS 8

BY JOHN M. YENT, MA, ABDA, CPWIC

*	Your New 2017-2018 Board of Directors Members

Being a case manager, you are experienced in guiding your clients through difficult
circumstances to connect them with the resources and benefits they need.

*	See You in Austin

For Case Managers, Success Requires Mastering Today's Challenges 25
BY CATHERINE M. MULLAHY, RN, BS, CRRN, CCM

Change is in the air for healthcare professionals and consumers alike. Given our country's new
administration, more change is likely on the way.

Using a Patient Engagement Strategy to Help Care Managers
Educate Patients at the Right Time-Before It's Too Late 28
BY SUE BROWN, BSN, RN

The best clinical interventions are the ones that happen before a patient gets into trouble and
needs emergency care. However, without timely, accurate insight into a patient's condition, it's
just a guessing game as to which patient needs your care today.
Our cover displays a photo of our fellow colleagues from the Case Manager Association of South Africa,
enjoying the 2016 Annual Conference in Long Beach, CA. From left to right: Theresa Naidoo, Alison Brandes,
Carol Garner and Brenda Naidu. Learn about how they're practicing excellence in case management
in South Africa at http://www.casemanagement.co.za/.

*	Update Your Contact Information Today
*	Connect with the CMSA Community Online
*	Membership: What's In It For Me?

CMSA CONFERENCE SUPPORTERS 10
CMSA CORPORATE PARTNERS 11
As of 5.1.2017

INDEX OF ADVERTISERS 30

CONNECT WITH THE
CMSA COMMUNITY ONLINE
/cmsanational

@CMSANational

Search "CMSA"

/CMSANational

CMSAtoday

is published for Case Management Society of America, 6301 Ranch Drive, Little Rock, AR 72223, 800-216-2672 / fax: 501-227-5444, www.cmsa.org, www.cmsatoday.com
CMSA Today Editorial Board, Mary McLaughlin-Davis, DNP, RN, MSN, ACNS-BC, CCM, Kathleen Fraser, RN-BC, MSN, MHA, CCM, CRRN, Mary Beth Newman, MSN, RN-BC, CCP, CCM
Garry Carneal, JD, MA, Tina Kowlsen, RN, BS, CCM, Melanie A. Prince, RN, CNE, RN-BC, CCM, Colonel, USAF, NC, Janet Coulter, RN, MSN, MS, CCM, Anne Llewellyn, RN-BC, MS,
BHSA, CCM, CRRN, Ellen Aliberti, RN, MS, CCM, Elizabeth Clark, PhD, MSW, MPH, Catherine Campbell, RN, MSN, MBA, CHC, CCM, FACHE, CMSA Managing Editor Brianne Baird
©2017 CMSA. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the Association.
Published by
5950 NW 1st Place, Gainesville, FL 32607, 800-369-6220 / fax: 352-331-3525, www.naylor.com
Publisher Jack Eller, Editor Russell Underwood, Sales Manager SaraCatherine Goodwin, Advertising Director Ashley Benton, Marketing Austin Dunn, Project Support Specialist Niki Roldan,
Sales Team Leigh Flora, Josh Kricun, Anthony Land, Scott Pauquette, Christine Ricci, Robert Shafer, Layout and Design Sharon Lynne, For advertising questions, contact Ashley Benton at
800-796-2638, ext. 4969, or abenton@naylor.com, PUBLISHED MAY 2017/CMS-Q0117/7038

Issue 4 * 2017

CMSA TODAY

5


http://www.casemanagement.co.za/ http://www.cmsa.org http://www.cmsatoday.com http://www.naylor.com

Table of Contents for the Digital Edition of CMSA Today - Issue 4, 2017

President’s Letter
Association News
CMSA Conference Supporters
CMSA Corporate Partners
Case Management at the Helm of Diverse America
Community Health Workers: A Key Role on the Collaborative Care Team
Ticket to Work: Strategies for Case Managers Who Face Work-Disrupting Disabilities
For Case Managers, Success Requires Mastering Today’s Challenges
Using a Patient Engagement Strategy to Help Care Managers Educate Patients at the Right Time—Before It’s Too Late
Index of Advertisers
CMSA Today - Issue 4, 2017 - Intro
CMSA Today - Issue 4, 2017 - cover1
CMSA Today - Issue 4, 2017 - cover2
CMSA Today - Issue 4, 2017 - 3
CMSA Today - Issue 4, 2017 - 4
CMSA Today - Issue 4, 2017 - 5
CMSA Today - Issue 4, 2017 - President’s Letter
CMSA Today - Issue 4, 2017 - 7
CMSA Today - Issue 4, 2017 - Association News
CMSA Today - Issue 4, 2017 - 9
CMSA Today - Issue 4, 2017 - CMSA Conference Supporters
CMSA Today - Issue 4, 2017 - CMSA Corporate Partners
CMSA Today - Issue 4, 2017 - Case Management at the Helm of Diverse America
CMSA Today - Issue 4, 2017 - 13
CMSA Today - Issue 4, 2017 - 14
CMSA Today - Issue 4, 2017 - 15
CMSA Today - Issue 4, 2017 - Community Health Workers: A Key Role on the Collaborative Care Team
CMSA Today - Issue 4, 2017 - 17
CMSA Today - Issue 4, 2017 - 18
CMSA Today - Issue 4, 2017 - 19
CMSA Today - Issue 4, 2017 - Ticket to Work: Strategies for Case Managers Who Face Work-Disrupting Disabilities
CMSA Today - Issue 4, 2017 - 21
CMSA Today - Issue 4, 2017 - 22
CMSA Today - Issue 4, 2017 - 23
CMSA Today - Issue 4, 2017 - 24
CMSA Today - Issue 4, 2017 - For Case Managers, Success Requires Mastering Today’s Challenges
CMSA Today - Issue 4, 2017 - 26
CMSA Today - Issue 4, 2017 - 27
CMSA Today - Issue 4, 2017 - Using a Patient Engagement Strategy to Help Care Managers Educate Patients at the Right Time—Before It’s Too Late
CMSA Today - Issue 4, 2017 - 29
CMSA Today - Issue 4, 2017 - Index of Advertisers
CMSA Today - Issue 4, 2017 - cover3
CMSA Today - Issue 4, 2017 - cover4
http://www.nxtbook.com/naylor/CMSQ/CMSQ1118
http://www.nxtbook.com/naylor/CMSQ/CMSQ0417
http://www.nxtbook.com/naylor/CMSQ/CMSQ1417
http://www.nxtbook.com/naylor/CMSQ/CMSQ0317
http://www.nxtbook.com/naylor/CMSQ/CMSQ1317
http://www.nxtbook.com/naylor/CMSQ/CMSQ0217
http://www.nxtbook.com/naylor/CMSQ/CMSQ1217
http://www.nxtbook.com/naylor/CMSQ/CMSQ0117
http://www.nxtbook.com/naylor/CMSQ/CMSQ1117
http://www.nxtbook.com/naylor/CMSQ/CMSQ0416
http://www.nxtbook.com/naylor/CMSQ/CMSQ1416
http://www.nxtbook.com/naylor/CMSQ/CMSQ0316
http://www.nxtbook.com/naylor/CMSQ/CMSQ1316
http://www.nxtbook.com/naylor/CMSQ/CMSQ0216
http://www.nxtbook.com/naylor/CMSQ/CMSQ1216
http://www.nxtbook.com/naylor/CMSQ/CMSQ0116
http://www.nxtbook.com/naylor/CMSQ/CMSQ1116
http://www.nxtbook.com/naylor/CMSQ/CMSQ0415
http://www.nxtbook.com/naylor/CMSQ/CMSQ1415
http://www.nxtbook.com/naylor/CMSQ/CMSQ0315
http://www.nxtbook.com/naylor/CMSQ/CMSQ1315
http://www.nxtbook.com/naylor/CMSQ/CMSQ0215
http://www.nxtbook.com/naylor/CMSQ/CMSQ1215
http://www.nxtbook.com/naylor/CMSQ/CMSQ0115
http://www.nxtbook.com/naylor/CMSQ/CMSQ1115
http://www.nxtbook.com/naylor/CMSQ/CMSQ0414
http://www.nxtbook.com/naylor/CMSQ/CMSQ1414
http://www.nxtbook.com/naylor/CMSQ/CMSQ0314
http://www.nxtbook.com/naylor/CMSQ/CMSQ1314
http://www.nxtbook.com/naylor/CMSQ/CMSQ0214
http://www.nxtbook.com/naylor/CMSQ/CMSQ1214
http://www.nxtbook.com/naylor/CMSQ/CMSQ0114
http://www.nxtbook.com/naylor/CMSQ/CMSQ1114
http://www.nxtbook.com/naylor/CMSQ/CMSQ0413
http://www.nxtbook.com/naylor/CMSQ/CMSQ1413
http://www.nxtbook.com/naylor/CMSQ/CMSQ0313
http://www.nxtbook.com/naylor/CMSQ/CMSQ1313
http://www.nxtbook.com/naylor/CMSQ/CMSQ0213
http://www.nxtbook.com/naylor/CMSQ/CMSQ1213
http://www.nxtbook.com/naylor/CMSQ/CMSQ0113
http://www.nxtbook.com/naylor/CMSQ/CMSQ1113
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0412
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1412
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0312
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1312
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0212
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1212
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0112
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1112
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0411
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1411
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0311
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1311
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0211
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1211
http://www.nxtbook.com/nxtbooks/naylor/CMSQ0111
http://www.nxtbook.com/nxtbooks/naylor/CMSQ1111
http://www.nxtbookMEDIA.com