CMSA Today - Issue 4, 2017 - 6

P R E S I D E N T 'S L E T T E R

Case Management Careers
BY MARY MCLAUGHLIN-DAVIS, DNP, ACNS-BC, NEA-BC, CCM

"Case managers
are leaders: We
are licensed in the
healthcare profession,
often certified in
case management
and, through strong
relationships,
we develop a
client-centered plan."

T

his is an exciting time for a career in
case management. Case managers
are in great demand, wanted for their
expertise, experience, and comprehensive
knowledge base. Although we have been a
profession for over twenty-five years, it is just
recently that stakeholders from legislators to
health plan and health system administrators
have sought professional case managers to
manage the requirements of the Affordable
Care Act, Accountable Care Organizations
(ACOs), and population health.
CMSA has always served case managers
across the continuum of care, and it is our
members who will meet the needs of our
clients*, as well as the needs of the sponsors
in health plans, systems, and communities.
The shifts in healthcare are dramatic. One
of the most significant changes is the move
from inpatient to ambulatory care, as this
shift asks patients to participate in their plan
of care and to create, measure, and meet
personal health outcome goals. Our CMSA
workforce is prepared because of the global
perspective they embrace and the toolkit
CMSA provides them as part of membership.
In years past, nurses and social workers
received phone calls from their friends and
6

CMSA TODAY

Issue 4 * 2017

neighbors about help with medical care
and treatment. The phone calls they receive
today are about requesting help with navigating the healthcare system, community
resources, and health insurance. Case managers are recognized as the leaders in managing complex health systems and guiding
clients in making informed choices about
how to best proceed with a plan of care.
Case managers are leaders: We are
licensed in the healthcare profession,
often certified in case management and,
through strong relationships, we develop a
client-centered plan. Case managers have
excellent interpersonal skills and the ability
to forge interprofessional communication
across the client's domain.
CMSA developed the following tools to
assist the licensed professional case manager: foundational CMSA's Standards of
Practice for Case Management (rev. 2016),
Career & Knowledge Pathways (CKP),
chapter and national CMSA educational
conferences, online case management continuing education credits, the Integrated
Case Management Program (ICM)
and the Case Management Adherence
Guide (CMAG).

The professional case manager, at any point
in his or her career, benefits from a CMSA
membership. Our work is deeply gratifying,
in part because we have the tools and knowledge to empower patients to manage one
of the most important resources they have:
their health. The case manager is the ongoing
advocate for clients to achieve the goals they
have chosen and to shine the light so they can
navigate the path to success.
It is my hope that your career is as personally and professionally as satisfying as mine. ■
*Client also refers to patient, active military and
veteran depending on the setting where the case
manager practices.

Mary McLaughlinDavis, DNP, ACNS-BC,
NEA-BC, CCM
President, CMSA
2016-2018
Dr. McLaughlin-Davis
is the president of
CMSA. She has been
a certified case manager since 1993; she is a
clinical nurse specialist for adult health and
the senior director for care management for
Cleveland Clinic, Avon Hospital.



Table of Contents for the Digital Edition of CMSA Today - Issue 4, 2017

President’s Letter
Association News
CMSA Conference Supporters
CMSA Corporate Partners
Case Management at the Helm of Diverse America
Community Health Workers: A Key Role on the Collaborative Care Team
Ticket to Work: Strategies for Case Managers Who Face Work-Disrupting Disabilities
For Case Managers, Success Requires Mastering Today’s Challenges
Using a Patient Engagement Strategy to Help Care Managers Educate Patients at the Right Time—Before It’s Too Late
Index of Advertisers
CMSA Today - Issue 4, 2017 - Intro
CMSA Today - Issue 4, 2017 - cover1
CMSA Today - Issue 4, 2017 - cover2
CMSA Today - Issue 4, 2017 - 3
CMSA Today - Issue 4, 2017 - 4
CMSA Today - Issue 4, 2017 - 5
CMSA Today - Issue 4, 2017 - President’s Letter
CMSA Today - Issue 4, 2017 - 7
CMSA Today - Issue 4, 2017 - Association News
CMSA Today - Issue 4, 2017 - 9
CMSA Today - Issue 4, 2017 - CMSA Conference Supporters
CMSA Today - Issue 4, 2017 - CMSA Corporate Partners
CMSA Today - Issue 4, 2017 - Case Management at the Helm of Diverse America
CMSA Today - Issue 4, 2017 - 13
CMSA Today - Issue 4, 2017 - 14
CMSA Today - Issue 4, 2017 - 15
CMSA Today - Issue 4, 2017 - Community Health Workers: A Key Role on the Collaborative Care Team
CMSA Today - Issue 4, 2017 - 17
CMSA Today - Issue 4, 2017 - 18
CMSA Today - Issue 4, 2017 - 19
CMSA Today - Issue 4, 2017 - Ticket to Work: Strategies for Case Managers Who Face Work-Disrupting Disabilities
CMSA Today - Issue 4, 2017 - 21
CMSA Today - Issue 4, 2017 - 22
CMSA Today - Issue 4, 2017 - 23
CMSA Today - Issue 4, 2017 - 24
CMSA Today - Issue 4, 2017 - For Case Managers, Success Requires Mastering Today’s Challenges
CMSA Today - Issue 4, 2017 - 26
CMSA Today - Issue 4, 2017 - 27
CMSA Today - Issue 4, 2017 - Using a Patient Engagement Strategy to Help Care Managers Educate Patients at the Right Time—Before It’s Too Late
CMSA Today - Issue 4, 2017 - 29
CMSA Today - Issue 4, 2017 - Index of Advertisers
CMSA Today - Issue 4, 2017 - cover3
CMSA Today - Issue 4, 2017 - cover4
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