CMSA Today - Issue 6, 2016 - 6
BY MARY MCLAUGHLIN-DAVIS, DNP, RN, MSN, ACNS-BC, CCM
"The caring-healing consciousness is contained
within a single caring moment. The one caring
and the one being cared for
e have a saying we use in our case
management department when
there are too many questions, not
enough answers, and a general angst about
too many changes: "Go visit a patient." We have
found that this phrase, and the subsequent visit,
grounds us and brings us back to our mission
of "Patients First."
We can find sufficient evidence in the
literature that delivering patient-centered care
is central to all our work with our patients, our
clients, our beneficiaries, and (or) our members.
What does patient-centered care mean
to us as case managers? While healthcare
systems move from a symmetrical model
to an asymmetrical healthcare continuum,
community healthcare providers have put their
collective ideas into practice, with the common
aim of engaging patients as partners in
improving health and treating chronic disease.
It is through the dissemination of successful
research and evaluative projects describing
patient-centered practice that like-minded case
managers begin to discuss their work and share
their ideas on how to improve their patient*
relationships, and prevent unnecessary
emergency room and hospital visits.
Relationships occur every time a case
manager makes a connection with the patient.
Case managers make case management
noble through an intentional presence with
Issue 6 * 2016
their patients, creating an atmosphere
of mindfulness and a human-to-human
connection.1 The case manager meets the
patient on his or her level utilizing patientcentered awareness. employing this strategy
demonstrates the belief that meaningful
relationships are at the heart of our case
management practice; it enables the patient
and the case manager to perform important
work together to achieve shared goals. The
case manager's willingness to individualize
each patient's care plan demonstrates his or
her commitment to that particular patient.
Jean Watson, author, researcher, and
theorist, created the Model of Human Care.
She theorizes that the patient can only change
from the inside out and the caregiver facilitates
this change. The case manager, through his
or her understanding of the patient's needs,
history, and life experiences, can see the
patient as a unique human being.2
In summary, the caring-healing
consciousness is contained within a single
caring moment. The one caring and the
one being cared for are interconnected.
Caring, healing consciousness exists over
time, and it is dominant over physical illness
and treatment. 3 We are privileged as case
managers to enter into this type of patientcentered relationship. It is the essence of our
professional case management practice model
and inherent in our newly revised Standards
of Practice for Case Management.
We are indeed privileged to be professional
case managers at this time within the
community of the Case Management Society
of America. ■
* Patient includes: soldiers, patients, clients,
workers, members, and beneficiaries.
Mary McLaughlinDavis, DNP, RN, MSN,
Dr. McLaughlinDavis is the president
of CMSA. She has been a
certified case manager since 1993; she is a clinical
nurse specialist for adult health and the senior
director for care management for Cleveland
Clinic, Avon Hospital.
Manthey, (May 1, 2012). Lecture on relationship
based care Cleveland Clinic. Cleveland, Ohio.
2. Koloroutis, (2004). Relationship-Based Care.
P. 30-31. Creative Health Care Management.
3. Watson, (May 15, 2016). Lecture on Theory of Human
Caring. Patient Experience Summit. Cleveland, Ohio.
Table of Contents for the Digital Edition of CMSA Today - Issue 6, 2016
CMSA Corpo rate Partners
On Living Well: The Life-Transforming Power of Palliative Care
Improving Medications Access for Bone Marrow Transplant Patients
Breaking Down Silos & Strengthening Hospital Care Coordination
Cultivating the Art and Science of Compassionate Care
Index of Advertisers
CMSA Today - Issue 6, 2016 - cover1
CMSA Today - Issue 6, 2016 - cover2
CMSA Today - Issue 6, 2016 - 3
CMSA Today - Issue 6, 2016 - 4
CMSA Today - Issue 6, 2016 - 5
CMSA Today - Issue 6, 2016 - Patient-Centered Care
CMSA Today - Issue 6, 2016 - 7
CMSA Today - Issue 6, 2016 - Association News
CMSA Today - Issue 6, 2016 - 9
CMSA Today - Issue 6, 2016 - 10
CMSA Today - Issue 6, 2016 - CMSA Corpo rate Partners
CMSA Today - Issue 6, 2016 - On Living Well: The Life-Transforming Power of Palliative Care
CMSA Today - Issue 6, 2016 - 13
CMSA Today - Issue 6, 2016 - 14
CMSA Today - Issue 6, 2016 - 15
CMSA Today - Issue 6, 2016 - 16
CMSA Today - Issue 6, 2016 - 17
CMSA Today - Issue 6, 2016 - Improving Medications Access for Bone Marrow Transplant Patients
CMSA Today - Issue 6, 2016 - 19
CMSA Today - Issue 6, 2016 - 20
CMSA Today - Issue 6, 2016 - Breaking Down Silos & Strengthening Hospital Care Coordination
CMSA Today - Issue 6, 2016 - 22
CMSA Today - Issue 6, 2016 - 23
CMSA Today - Issue 6, 2016 - Cultivating the Art and Science of Compassionate Care
CMSA Today - Issue 6, 2016 - 25
CMSA Today - Issue 6, 2016 - Index of Advertisers
CMSA Today - Issue 6, 2016 - cover3
CMSA Today - Issue 6, 2016 - cover4