CMSA Today - Issue 6, 2016 - 6

President's Letter Patient-Centered Care BY MARY MCLAUGHLIN-DAVIS, DNP, RN, MSN, ACNS-BC, CCM "The caring-healing consciousness is contained within a single caring moment. The one caring and the one being cared for are interconnected." W e have a saying we use in our case management department when there are too many questions, not enough answers, and a general angst about too many changes: "Go visit a patient." We have found that this phrase, and the subsequent visit, grounds us and brings us back to our mission of "Patients First." We can find sufficient evidence in the literature that delivering patient-centered care is central to all our work with our patients, our clients, our beneficiaries, and (or) our members. What does patient-centered care mean to us as case managers? While healthcare systems move from a symmetrical model to an asymmetrical healthcare continuum, community healthcare providers have put their collective ideas into practice, with the common aim of engaging patients as partners in improving health and treating chronic disease. It is through the dissemination of successful research and evaluative projects describing patient-centered practice that like-minded case managers begin to discuss their work and share their ideas on how to improve their patient* relationships, and prevent unnecessary emergency room and hospital visits. Relationships occur every time a case manager makes a connection with the patient. Case managers make case management noble through an intentional presence with 6 CMSA TODAY Issue 6 * 2016 their patients, creating an atmosphere of mindfulness and a human-to-human connection.1 The case manager meets the patient on his or her level utilizing patientcentered awareness. employing this strategy demonstrates the belief that meaningful relationships are at the heart of our case management practice; it enables the patient and the case manager to perform important work together to achieve shared goals. The case manager's willingness to individualize each patient's care plan demonstrates his or her commitment to that particular patient. Jean Watson, author, researcher, and theorist, created the Model of Human Care. She theorizes that the patient can only change from the inside out and the caregiver facilitates this change. The case manager, through his or her understanding of the patient's needs, history, and life experiences, can see the patient as a unique human being.2 In summary, the caring-healing consciousness is contained within a single caring moment. The one caring and the one being cared for are interconnected. Caring, healing consciousness exists over time, and it is dominant over physical illness and treatment. 3 We are privileged as case managers to enter into this type of patientcentered relationship. It is the essence of our professional case management practice model and inherent in our newly revised Standards of Practice for Case Management. We are indeed privileged to be professional case managers at this time within the community of the Case Management Society of America. ■ * Patient includes: soldiers, patients, clients, workers, members, and beneficiaries. Mary McLaughlinDavis, DNP, RN, MSN, ACNS-BC, CCM President, CMSA 2016-2018 Dr. McLaughlinDavis is the president of CMSA. She has been a certified case manager since 1993; she is a clinical nurse specialist for adult health and the senior director for care management for Cleveland Clinic, Avon Hospital. REFERENCES 1. Manthey, (May 1, 2012). Lecture on relationship based care Cleveland Clinic. Cleveland, Ohio. 2. Koloroutis, (2004). Relationship-Based Care. P. 30-31. Creative Health Care Management. Minneapolis, MN. 3. Watson, (May 15, 2016). Lecture on Theory of Human Caring. Patient Experience Summit. Cleveland, Ohio.

Table of Contents for the Digital Edition of CMSA Today - Issue 6, 2016

Patient-Centered Care
Association News
CMSA Corpo rate Partners
On Living Well: The Life-Transforming Power of Palliative Care
Improving Medications Access for Bone Marrow Transplant Patients
Breaking Down Silos & Strengthening Hospital Care Coordination
Cultivating the Art and Science of Compassionate Care
Index of Advertisers
CMSA Today - Issue 6, 2016 - cover1
CMSA Today - Issue 6, 2016 - cover2
CMSA Today - Issue 6, 2016 - 3
CMSA Today - Issue 6, 2016 - 4
CMSA Today - Issue 6, 2016 - 5
CMSA Today - Issue 6, 2016 - Patient-Centered Care
CMSA Today - Issue 6, 2016 - 7
CMSA Today - Issue 6, 2016 - Association News
CMSA Today - Issue 6, 2016 - 9
CMSA Today - Issue 6, 2016 - 10
CMSA Today - Issue 6, 2016 - CMSA Corpo rate Partners
CMSA Today - Issue 6, 2016 - On Living Well: The Life-Transforming Power of Palliative Care
CMSA Today - Issue 6, 2016 - 13
CMSA Today - Issue 6, 2016 - 14
CMSA Today - Issue 6, 2016 - 15
CMSA Today - Issue 6, 2016 - 16
CMSA Today - Issue 6, 2016 - 17
CMSA Today - Issue 6, 2016 - Improving Medications Access for Bone Marrow Transplant Patients
CMSA Today - Issue 6, 2016 - 19
CMSA Today - Issue 6, 2016 - 20
CMSA Today - Issue 6, 2016 - Breaking Down Silos & Strengthening Hospital Care Coordination
CMSA Today - Issue 6, 2016 - 22
CMSA Today - Issue 6, 2016 - 23
CMSA Today - Issue 6, 2016 - Cultivating the Art and Science of Compassionate Care
CMSA Today - Issue 6, 2016 - 25
CMSA Today - Issue 6, 2016 - Index of Advertisers
CMSA Today - Issue 6, 2016 - cover3
CMSA Today - Issue 6, 2016 - cover4
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