CMSA Today - Issue 8, 2015 - (Page 12)
Caseload Management
The Journey to
Caseload Management
Systematic Ways to Examine Work,
Identify Challenges, and Support Staffing Needs
BY LAURA OSTROWSKY, RN, CCM, MUP
T
he search to find the perfect case load
calculator for case management seems
to be never-ending.
The solution we seek is a formula: plug in
the variables and, abracadabra, you know
exactly how many cases a case manager can
handle. The formula could be used for staffing,
budgeting, scheduling, or contingency
planning. As Eliza Doolittle stated, "Now
wouldn't that be loverly."
Before you can begin to create a caseload
calculator, you need to identify what it is
12
CMSA TODAY
Issue 8 * 2015
you do and what you want to measure. Case
managers have many different jobs, and case
management departments have different
responsibilities. Some tasks are easier to
quantify. I cannot provide you with a formula,
but I can provide a construct or framework for
collecting information, reviewing your data,
and identifying and justifying staffing needs.
THE MSKCC WAY
At Memorial Sloan Kettering Cancer Center
(MSKCC), the case management department
is responsible for utilization review and
management as well as discharge planning.
Reviewing cases to justify admission and
continued stay is easier to measure than the
discharge planning process.
To arrive at a method for identifying adequate
staff needed to perform reviews, we collect the
following metrics:
* Reviews requested
* Reviews completed (within deadline)
* Reviews not completed
* Number of days reviewed
Table of Contents for the Digital Edition of CMSA Today - Issue 8, 2015
The Advantages of an Aging Workforce
ASSOCIATION NEWS
CMSA CORPORATE PARTNERS
The Journey to Caseload Management
Featured Resource: Need More Resources on Caseloads?
Attracting and Engaging Tomorrow’s Workforce
Featured Resource: CMSA’s State of the Industry Survey 16
INDEX OF ADVERTISERS
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