CMSA Today - Issue 8, 2017 - 10

CASE MANAGEMENT OPPORTUNITIES

WORKERS'
COMPENSATION:
Opening Doors for
Case Managers

BY ANNE LLEWELLYN, RN-BC, MS, BHSA, CCM, CRRN; JANET COULTER, MSN, MS, RN; AND TINA KOWLSEN, RN, BS, MBA, CCM;
FOREWORD BY KATHLEEN FRASER, MSN, RN-BC, CCM, CRRN, CMSA EXECUTIVE DIRECTOR

W

orkers' compensation
is a specialty area in
healthcare where case
managers are making
a difference. The arena
provides opportunities and opens doors
for case managers who want to move into
management, become independent case
managers or transition into a new area of
practice as a field or telephonic workers'
compensation case manager.
10

CMSA TODAY

Issue 8 * 2017

therapists - we also work with case managers in all settings, the claims adjusters and
often the most challenging: the employers.
Maneuvering ulterior motives and fraud is
a reality of the practice, as, unfortunately,
a sizeable percentage of cases involve this
activity. In addition, our practice requires
ongoing knowledge of the state laws that
govern patient treatment guidelines; and in
some cases, when under federal law, those
laws as well.

No matter the setting of a case manager,
we all see challenges in our daily practice
and meet them head on - that's where
we shine! I have a huge appreciation for all
case managers, and workers' compensation
holds a special place in my heart.

In this article, three case management
leaders share how they have used their
expertise and leadership to make a difference in the lives of the injured worker, the
case management staff, employers and
members of the healthcare team working
in the area of workers' compensation.
First we hear from Janet Coulter, MSN,
MS, RN, who shares her views on the role
of the manager and mentor in the area
of workers' compensation. Next, Tina

Kowlsen, RN, BS, MBA, CCM, shares her
insights on being an entrepreneur in the
expanding arena of case management.
Anne Llewellyn, RN-BC, MS, BHSA, CCM,
CRRN, closes the article with 10 tips case
managers need to know when they transition from clinical case management into
workers' compensation. We hope our work
provides insights into the role you can play
as you move forward in your case management career.

"The truth is, there's no easy road to the
exceptional, but knowing from the start that
this is what you're after is always a great way
to begin." - Alan Watts
Seksun Guntanid/Shutterstock.com

For more than 21 years, I practiced as an
onsite workers' compensation case manager
and also as a regional director - I truly loved
it! I began my career in acute and long-term
care roles, but workers' compensation was
the most challenging case management I
ever performed.
Workers' compensation lends itself to the
largest number of stakeholder contacts in
any area of case management, as we work
not only with patient, family, providers and



Table of Contents for the Digital Edition of CMSA Today - Issue 8, 2017

President’s Letter
Association News
CMSA Corporate Partners
Workers’ Compensation: Opening Doors for Case Managers
A Fresh Look at Case Management in Workers’ Compensation
Case Management of the Wounded Warrior through the Transition of Care
A Kaizen Approach to Case Management Documentation
Past Presidents Corner
Index of Advertisers
CMSA Today - Issue 8, 2017 - Intro
CMSA Today - Issue 8, 2017 - cover1
CMSA Today - Issue 8, 2017 - cover2
CMSA Today - Issue 8, 2017 - 3
CMSA Today - Issue 8, 2017 - 4
CMSA Today - Issue 8, 2017 - 5
CMSA Today - Issue 8, 2017 - President’s Letter
CMSA Today - Issue 8, 2017 - Association News
CMSA Today - Issue 8, 2017 - 8
CMSA Today - Issue 8, 2017 - CMSA Corporate Partners
CMSA Today - Issue 8, 2017 - Workers’ Compensation: Opening Doors for Case Managers
CMSA Today - Issue 8, 2017 - 11
CMSA Today - Issue 8, 2017 - 12
CMSA Today - Issue 8, 2017 - 13
CMSA Today - Issue 8, 2017 - 14
CMSA Today - Issue 8, 2017 - 15
CMSA Today - Issue 8, 2017 - A Fresh Look at Case Management in Workers’ Compensation
CMSA Today - Issue 8, 2017 - 17
CMSA Today - Issue 8, 2017 - 18
CMSA Today - Issue 8, 2017 - 19
CMSA Today - Issue 8, 2017 - 20
CMSA Today - Issue 8, 2017 - Case Management of the Wounded Warrior through the Transition of Care
CMSA Today - Issue 8, 2017 - 22
CMSA Today - Issue 8, 2017 - 23
CMSA Today - Issue 8, 2017 - A Kaizen Approach to Case Management Documentation
CMSA Today - Issue 8, 2017 - 25
CMSA Today - Issue 8, 2017 - 26
CMSA Today - Issue 8, 2017 - 27
CMSA Today - Issue 8, 2017 - Past Presidents Corner
CMSA Today - Issue 8, 2017 - 29
CMSA Today - Issue 8, 2017 - Index of Advertisers
CMSA Today - Issue 8, 2017 - cover3
CMSA Today - Issue 8, 2017 - cover4
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