CMSA Today - Issue 8, 2017 - 28

PA S T P R E S I D E N T S C O R N E R
This corner is an ongoing presence in CMSA Today. In this edition,
we welcome Nancy Skinner to share her insights into the role case managers play.

LET'S
GET
TOGETHER
-
COLLABORATION AND CASE MANAGEMENT
BY NANCY SKINNER, RN-BC, CCM, ACM

T

co-workers and a nurse who represented
his employer. Being a bit skeptical, we never
fully understood the role of this "insurance"
nurse. Hospital administration advised us
to be cooperative but carefully "filter" any
information shared with this "person," who
was described as a representative of the
insurance company. One day while I was
doing a comprehensive dressing change, the
patient began to describe how this "insurance" nurse was a "blessing" to him and
his wife. He described this nurse, or as he
called her, "his case manager," as a person
who was helping him to someday return to

work. He said, "She is already planning for
the help I will need after I leave the hospital"
and how she was beginning to put plans in
place for him to ultimately return to work.
He described her as the one person who saw
beyond his current needs to identify the care
he would require tomorrow to help him to
once more have a productive and happy life.
This discussion prompted me to learn
more about the role of the case manager.
After the patient was discharged from both
acute care and a comprehensive rehabilitation program, I learned this patient did
ultimately return to work.

©iStock.com/fotostorm

he very first case manager
I ever met was a workers'
compensation case manager.
As a young nurse practicing in a
metropolitan hospital, I provided
direct care to patients who experienced
significant full-thickness burns. That was over
40 years and, yet, I continue to remember
one patient who was injured in an industrial
accident. Initially, his prognosis was poor with
little expectation that he would survive.
As the interdisciplinary team cared for him
over several months, we became familiar
with his visitors, including his wife, a few

28

CMSA TODAY

Issue 8 * 2017


http://www.iStock.com/fotostorm

Table of Contents for the Digital Edition of CMSA Today - Issue 8, 2017

President’s Letter
Association News
CMSA Corporate Partners
Workers’ Compensation: Opening Doors for Case Managers
A Fresh Look at Case Management in Workers’ Compensation
Case Management of the Wounded Warrior through the Transition of Care
A Kaizen Approach to Case Management Documentation
Past Presidents Corner
Index of Advertisers
CMSA Today - Issue 8, 2017 - Intro
CMSA Today - Issue 8, 2017 - cover1
CMSA Today - Issue 8, 2017 - cover2
CMSA Today - Issue 8, 2017 - 3
CMSA Today - Issue 8, 2017 - 4
CMSA Today - Issue 8, 2017 - 5
CMSA Today - Issue 8, 2017 - President’s Letter
CMSA Today - Issue 8, 2017 - Association News
CMSA Today - Issue 8, 2017 - 8
CMSA Today - Issue 8, 2017 - CMSA Corporate Partners
CMSA Today - Issue 8, 2017 - Workers’ Compensation: Opening Doors for Case Managers
CMSA Today - Issue 8, 2017 - 11
CMSA Today - Issue 8, 2017 - 12
CMSA Today - Issue 8, 2017 - 13
CMSA Today - Issue 8, 2017 - 14
CMSA Today - Issue 8, 2017 - 15
CMSA Today - Issue 8, 2017 - A Fresh Look at Case Management in Workers’ Compensation
CMSA Today - Issue 8, 2017 - 17
CMSA Today - Issue 8, 2017 - 18
CMSA Today - Issue 8, 2017 - 19
CMSA Today - Issue 8, 2017 - 20
CMSA Today - Issue 8, 2017 - Case Management of the Wounded Warrior through the Transition of Care
CMSA Today - Issue 8, 2017 - 22
CMSA Today - Issue 8, 2017 - 23
CMSA Today - Issue 8, 2017 - A Kaizen Approach to Case Management Documentation
CMSA Today - Issue 8, 2017 - 25
CMSA Today - Issue 8, 2017 - 26
CMSA Today - Issue 8, 2017 - 27
CMSA Today - Issue 8, 2017 - Past Presidents Corner
CMSA Today - Issue 8, 2017 - 29
CMSA Today - Issue 8, 2017 - Index of Advertisers
CMSA Today - Issue 8, 2017 - cover3
CMSA Today - Issue 8, 2017 - cover4
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