CMSA Today - Issue 2, 2014 - (Page 16)

CMSA Information Technology The Information Technology Factor Six Years of Study Reveals the Impact of IT on the Practice of Case Management BY GARRY CARNEAL, JD, MA, AND ROB POCK O ver the past six years, a dynamic team of experts in the care management field has teamed up to research how health information technology trends are affecting the practice of case management (CM). By the time this magazine goes to print, the final written updates and findings should be available online at and The Health IT Survey Series, which took place in 2008, 2010, and 2012 - identified a core objective to find the primary trends in health IT systems, particularly care management software applications and specific health IT system functionality within those applications. The research also examined other health IT applications and resources that may be used by providers to support population health interventions. In total, over 1,500 individuals participated in one or more of the three bi-annual surveys. In 2013, an analysis of the results from all three surveys was performed, revealing dozens of insights into the evolution of health IT applications and their impact on case managers and other providers. Over the past year, the research team has analyzed and summarized the findings from the 2012 survey, comparing those results to the 2008 and 2010 studies. The analysis, which has been published in several reports, identifies trends in the use of technology including: social media and wireless communication, case management software functionality, transition of care programs, patient engagement strategies, technology infrastructure, caseload levels, and electronic health records (EHR). SoCIAl MedIA ANd WIreleSS CoMMuNICAtIoNS oN the rISe The research shows increased use in emerging social networking applications by case managers including Facebook. It also showed the use of text messaging, remote wireless monitoring, and similar applications to engage patients. While this evidence is promising, the pace of adoption is slow in health care settings compared to the general public. Not surprisingly, the study showed a small decline in traditional communications between providers and their patients, including telephone, letter, and facsimile interactions. See 2012 Health IT Trend Report #2: Communications and Social Media for more details. CM SoftWAre fuNCtIoNAlIty VArIed All three surveys asked the respondents about their health IT system functions, including workflow automation, creation of care plans, population stratification and predictive modeling, clinical and financial CMSA TODAY Issue 2 * 2014 trANSItIoN of CAre ProgrAMS IN full SWINg The importance of managing patients and populations over a period of time and various settings has been identified as a national FIGuRE 1: hOW IT IS BEING uSED TO SuPPORT TRANSITIONS OF CARE/READMISSIONS Patient Tracking 57% Chronic care initiatives (e.g., diabetes COPD, cancer) 42% Readmission prevention 41% Screening initiatives (e.g.,mammogram, vaccination) 35% Readmissions prediction 32% Pharmaceutical care initiatives/medication therapy Bundled payment initiatives (e.g., cardiac, spine) 16 outcomes reporting, time management tracking, and reporting capabilities. In most cases, those respondents associated with a case management program reported progress in how their CM software supported their practice needs. On the other hand, a decrease in CM software functions was reported by the "large" pool (made up of all respondents) when comparing the 2008 and 2012 trends. See 2012 Health IT Trend Report #3: Case Management IT Functions for more details. 31% 16%

Table of Contents for the Digital Edition of CMSA Today - Issue 2, 2014

President’s Letter
Association News
Cmsa Corporate Partners
The New “in” of Health Teaching
The Information Technology Factor
Index of Advertisers

CMSA Today - Issue 2, 2014