CMSA Today - Issue 2, 2018 - 30

continued from page 21

have emerged over the past year. I began
participating in the general PFAC and am
now chairing the Survivorship Committee.
I have spread the word to my colleagues,
family and friends about the new MCI program and told them to give me feedback.
I have a close family member who is newly
diagnosed, as well as at least a dozen friends
whom I have guided in their journey. The
PFAC has actively worked on patient brochures and videos for new staff. We have
participated in walk-throughs and then
advised on ideas. PFAC members comment
on how well things have improved and any
new deficiencies found. We have had some
bumps along the way, but I know that is
expected with any new healthcare institution
and any new PFAC. We have the support of
department heads and administration, and
I am very proud of our accomplishments.
Insurance and governmental rules/regulations have shaped healthcare, and I feel the
PFACs are now giving patients a voice. As a
nurse case manager, I can really utilize the

critical thinking skills I have acquired over
the years to help identify and change healthcare direction, representing both sides!
In closing, today, many hospitals have
or are starting patient and family advisory
councils to ensure each patient they care for
is informed and an active member of his or
her healthcare team. With reimbursement
for hospitals, physician practices and other
services tied to the patient's experience,
changing the status quo is critical.
We encourage acute care case managers
to pay attention to what is coming out of
your PFACs. Feel free to attend a meeting
and get involved or help start one. Being
involved, you will learn how you can be
effective in changing the culture in your
organization to ensure it is patient- and
family-centered. ■

of America and was awarded their Lifetime Achievement

RESOURCE

from 1998 to 2000 and has served as president

Anne Llewellyn, RN-BC, MS, BHSA, CCM, CRRN,
is a registered nurse with
forty years of experience in
critical care, risk management, case management,
patient advocacy, digital
journalist, educator and
brain cancer survivor. Anne
is a Past President of the
Case Management Society
Award in 2015 for her service to the industry. You can
reach Anne at allewellyn48@gmail.com.
Marilyn Van Houten, RN, MS, CCM, is a Floridalicensed RN with 51 years
of experience. She opened
her company, Rehabilitation
Case Management, 30
years ago, specializing in
medical management of
catastrophic injuries and
illness. Marilyn was on the
CMSA Board of Directors

A Patient and Family Advisory Council for Quality:

of the local chapter of the South Florida Case

Making Its Voice Heard at Memorial Sloan Kettering

Management Network. You can reach Marilyn at

Cancer Center

mvanhouten@rehabcasemgt.com.

INDEX OF ADVERTISERS
AIR AMBULANCE
Aviation West Charters Inc dba Angel MedFlight ���������������������������������������3
www�angelmedflight�com/case-managers

HANDICAP ACCESSIBLE EQUIPMENT
Amramp ������������������������������������������������������������������������Outside Back Cover
www�amramp�com/CMSA

BEHAVIORAL HEALTH
Hope Network Neuro Rehabilitation���������������������������������������������������������19
www�hopenetworkrehab�org

HOME HEALTH CARE
ComForCare Health Care Holdings, LLC����������������������������������������������������4
www�comforcare�com
Elite Care at Home, Inc� �������������������������������������������������� Inside Back Cover
www�elitecaremanagement�com
Right at Home, Inc� ���������������������������������������������������������Inside Front Cover
www�rightathome�net

BRAIN INJURY REHABILITATION
Hope Network Neuro Rehabilitation���������������������������������������������������������19
www�hopenetworkrehab�org
Learning Services, Inc� ����������������������������������������������������������������������������24
www�LearningServices�com
CASE MANAGEMENT
GENEX Services, LLC ��������������������������������������������������������������������������������4
www�genexservices�com/careers
COMMUNICATION SYSTEMS
CaptionCall ������������������������������������������������������������������������������������������9, 18
www�captioncall�com

CMSAtoday
30

CMSA TODAY

Issue 2 * 2018

REHABILITATION SERVICES
Hope Network Neuro Rehabilitation���������������������������������������������������������19
www�hopenetworkrehab�org
Rainbow Rehabilitation Centers�������������������������������������� Inside Back Cover
www�rainbowrehab�com
VOCATIONAL REHABILITATION
Hope Network Neuro Rehabilitation���������������������������������������������������������19
www�hopenetworkrehab�org

Visit us on the web @

cmsatoday.com


http://www.cmsatoday.com http://www.cmsatoday.com

Table of Contents for the Digital Edition of CMSA Today - Issue 2, 2018

PRESIDENT’S LETTER
ASSOCIATION NEWS
CMSA CORPORATE PARTNERS
Opioid Use Disorder Case Management Guide
The Integrated Case Management Program: Essential for Today’s Case Manager
Patient and Family Advisory Council: Improving the Delivery of Care
Challenges and Opportunities for Acute Care Case Managers
Social Determinants of Health: Digging Deeper for Barriers in Successful Transitions and Self-Care
PAST PRESIDENTS CORNER
INDEX OF ADVERTISERS
CMSA Today - Issue 2, 2018 - Intro
CMSA Today - Issue 2, 2018 - cover1
CMSA Today - Issue 2, 2018 - cover2
CMSA Today - Issue 2, 2018 - 3
CMSA Today - Issue 2, 2018 - 4
CMSA Today - Issue 2, 2018 - 5
CMSA Today - Issue 2, 2018 - PRESIDENT’S LETTER
CMSA Today - Issue 2, 2018 - ASSOCIATION NEWS
CMSA Today - Issue 2, 2018 - 8
CMSA Today - Issue 2, 2018 - 9
CMSA Today - Issue 2, 2018 - 10
CMSA Today - Issue 2, 2018 - CMSA CORPORATE PARTNERS
CMSA Today - Issue 2, 2018 - Opioid Use Disorder Case Management Guide
CMSA Today - Issue 2, 2018 - 13
CMSA Today - Issue 2, 2018 - 14
CMSA Today - Issue 2, 2018 - 15
CMSA Today - Issue 2, 2018 - The Integrated Case Management Program: Essential for Today’s Case Manager
CMSA Today - Issue 2, 2018 - 17
CMSA Today - Issue 2, 2018 - 18
CMSA Today - Issue 2, 2018 - 19
CMSA Today - Issue 2, 2018 - Patient and Family Advisory Council: Improving the Delivery of Care
CMSA Today - Issue 2, 2018 - 21
CMSA Today - Issue 2, 2018 - Challenges and Opportunities for Acute Care Case Managers
CMSA Today - Issue 2, 2018 - 23
CMSA Today - Issue 2, 2018 - 24
CMSA Today - Issue 2, 2018 - Social Determinants of Health: Digging Deeper for Barriers in Successful Transitions and Self-Care
CMSA Today - Issue 2, 2018 - 26
CMSA Today - Issue 2, 2018 - 27
CMSA Today - Issue 2, 2018 - PAST PRESIDENTS CORNER
CMSA Today - Issue 2, 2018 - 29
CMSA Today - Issue 2, 2018 - INDEX OF ADVERTISERS
CMSA Today - Issue 2, 2018 - cover3
CMSA Today - Issue 2, 2018 - cover4
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