CMSA Today - Issue 3, 2015 - (Page 6)

President's Letter Technology Is Here to Stay BY KATHLEEN FRASER, MSN, MHA, RN-BC, CCM, CRRN T his issue of CMSA Today focuses on information transfer and technology, four words that often strike fear and loathing among case managers! As I always say, "Nobody likes change but a wet baby." With technology, unfortunately, change is part of the package. It is reshaping the landscape of our work and determining which key skills that we will need in the next decade. Increasingly, people are needing to work long past 65 in order to have adequate resources for their retirement. Additionally, individuals are needing to rearrange their approach in their careers so as to create a relationship with new technological tools. As case managers, we now have to rethink the content of our work and accept the need for lifelong learning and staying abreast of new technology requirements. New technologies and social media platforms are driving an unprecedented reorganization of how we produce and create value. Learning to use new tools and technologies can move our evidencebased outcomes from micro to massive. This should bring us toward greater exchanges and integration across geographic borders. Increasing global life expectancies change the nature of our careers and our learning. We are, of course, high-scoring for health literacy, but we need to increase - if not initiate - our new media literacy. However, we must remember that we do have skills that cannot be codified - higherlevel thinking that helps us to create unique insights critical to decision-making. For example, we have the ability to determine the deeper meaning or significance of what the patient is expressing. We also have the ability to connect to others in a deep and direct way. Additionally, we can sense and stimulate desired interactions and reactions. Socially intelligent case managers are able to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly. This has always been a key skill for collaboration and building relationships of 6 CMSA TODAY trust. It is even more important as we are now called on to collaborate with larger groups of people in different settings. I have always felt that an essential core trait of a good case manager is the ability to be "As the amount of data that we have at our disposal increases exponentially, our roles will require what is termed computational thinking. This is the ability to translate vast amounts of data into abstract concepts and to understand data-based reasoning..." Issue 3 * 2015 * DIGITAL flexible. Massachusetts Institute of Technology professor David Autor terms this trait as "situational adaptability." Case managers must have the ability to respond to unique and unexpected circumstances of the moment. These skills will be at a premium in the next decade as automation continues. In a truly globally connected world, a case manager's ability to operate in whatever environment they find themselves will be more important than ever. We will need to be adaptable to changing circumstances and able to sense and respond to new contexts. According to Scott E. Page, "Progress depends as much on our collective differences as it does on our individual IQ scores." As the amount of data that we have at our disposal increases exponentially, our roles Continued on page 8

Table of Contents for the Digital Edition of CMSA Today - Issue 3, 2015

PRESIDENT’S LETTER: Technology Is Here to Stay
Improved Collection and Access
Clinical Trials
Applications as Credible Tools

CMSA Today - Issue 3, 2015