CMSA Today - Issue 7, 2016 - 5

CMSA Table of Contents CMSA TODAY TM THE OFFICIAL VOICE OF THE CASE MANAGEMENT SOCIET Y OF AMERICA ISSUE 7 * 2016 * DIGITAL www.cmsa.org DIVERSITY IN HEALTHCARE ISSUE 7 * 2016 * DIGITAL CMSA TODAY IN THIS ISSUE ISSUE THEME Cultural competency | Culture and health Case management ethics DIVERSITY IN HEALTHCARE HOME HEALTH, PALLIATIVE CARE & HOSPICE Across all settings of care, case managers are serving as change leaders for their patients and their peers All healthcare encounters are cross-cultural through language, religion, and gender. The healthcare community has a culture of its own, and this is apparent as soon as you enter the physician's office or the hospital. Case managers must be sensitive to potential roadblocks in communicating with diverse patient communities as well as other healthcare providers. FEATURES COLUMNS Are You Culturally Competent? PRESIDENT'S LETTER Case Management and Health Literacy 6 BY MARY MCLAUGHLIN-DAVIS, DNP, RN, MSN, ACNS-BC, CCM Case managers must be cognizant of how our patients' health literacy impacts their decision-making capability and health-related outcomes. The awareness of the importance of a patient's health literacy directs the case manager's plan for patient education and care management. * * * * * 10 National Case Management Week: October 9-15, 2016 Save the Date: CMSA's 27th Annual Conference & Expo in Austin, TX CMSA's Standards of Practice for Case Management, Revised 2016 Membership: What's in It for Me? Connect with the CMSA Community Online CMSA CORPORATE PARTNERS 12 As of 9.16.2016 INDEX OF ADVERTISERS Return to Culture - Return to Healing 16 BY REBECCA PEREZ, BSN, RN, CCM There is an often forgotten nation and culture: the indigenous peoples of North America. Native Americans are still significantly underserved because their cultural and spiritual beliefs have not been historically recognized and incorporated into health practices. Appalachian Culture: A Guide for Case Managers DEPARTMENTS ASSOCIATION NEWS 14 BY ELIZABETH J. CLARK, PHD, MSW, MPH You are competent in so many areas, but can you claim that you are culturally competent? What does cultural competency actually mean? Can you define it? Can it be measured? How can you know if you are achieving it? 34 20 BY JANET S. COULTER, MSN, RN, CCM Working with people of Appalachian culture requires multicultural expertise, just as working with other minorities. There are regional differences within the culture, and many modern-day Appalachians try to distance themselves from the stereotypes of the culture. Professional Case Management's Ethical Quartet for 2017: Part 1, Workplace Bullying and End of Life Care 23 BY ELLEN FINK-SAMNICK, MSW, ACSW, LCSW, CCM, CRP Most professional case managers know that nagging feeling. Something happens on the job; it feels very wrong, to the point of untenable. The clinical gut each practitioner possesses and is warned to heed screams loudly for action to be taken, but exactly what action becomes the larger issue to reconcile. Diversity of Role Reversal: When the Case Manager Becomes the Patient 28 BY WENDY DE VREUGD, RN, BSN, PHN, FNP, CCDS, MBA; ANNE LLEWELLYN, RN-BC, MS, BHSA, CCM, CRRN; MARGARET (PEGGY) LEONARD, MS, RN-BC, FNP In keeping with the theme of this issue, Diversity in Healthcare, we share three stories that explain the role reversal when the case manager becomes the patient. The stories that follow are from three case management leaders who had major healthcare challenges in 2015. CMSATODAY CMSA Today is published for Case Management Society of America 6301 Ranch Drive Little Rock, AR 72223 800-216-2672 / fax: 501-227-5444 www.cmsa.org www.cmsatoday.com CMSA Today Editorial Board Mary McLaughlin-Davis, DNP, RN, MSN, ACNS-BC, CCM Kathleen Fraser, RN-BC, MSN, MHA, CCM, CRRN Mary Beth Newman, MSN, RN-BC, CCP, CCM Garry Carneal, JD, MA Tina Kowlsen, RN, BS, CCM Melanie A. Prince, RN, CNE, RN-BC, CCM, Colonel, USAF, NC Janet Coulter, RN, MSN, MS, CCM Anne Llewellyn, RN-BC, MS, BHSA, CCM, CRRN Ellen Aliberti, RN, MS, CCM Elizabeth Clark, PhD, MSW, MPH CMSA Managing Editor Brianne Baird ©2016 CMSA. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the Association. Published by 5950 NW 1st Place Gainesville, FL 32607 800-369-6220 / fax: 352-331-3525 www.naylor.com Publisher Jeff Carnes Editor Russell Underwood Sales Manager SaraCatherine Goodwin Advertising Director Ashley Benton Marketing Austin Dunn Sales Team Karen Klatt, Josh Kricun, Anthony Land, Scott Pauquette, Christine Ricci Layout and Design Cloudberry Co. For advertising questions, contact Ashley Benton at 800-796-2638, ext. 4969, or abenton@naylor.com PUBLISHED SEPTEMBER 2016/CMS-Q1316/2863 Issue 7 * 2016 * DIGITAL CMSA TODAY 5 http://www.cmsa.org http://www.cmsa.org http://www.cmsatoday.com http://www.naylor.com

Table of Contents for the Digital Edition of CMSA Today - Issue 7, 2016

PRESIDENT’S LETTER
ASSOCIATION NEWS
CMSA CORPORATE PARTNERS
Are You Culturally Competent?
Return to Culture – Return to Healing
Appalachian Culture: A Guide for Case Managers
Professional Case Management’s Ethical Quartet for 2017: Part 1, Workplace Bullying and End of Life Care
Diversity of Role Reversal: When the Case Manager Becomes the Patient
INDEX OF ADVERTISERS
CMSA Today - Issue 7, 2016 - cover1
CMSA Today - Issue 7, 2016 - cover2
CMSA Today - Issue 7, 2016 - 3
CMSA Today - Issue 7, 2016 - 4
CMSA Today - Issue 7, 2016 - 5
CMSA Today - Issue 7, 2016 - PRESIDENT’S LETTER
CMSA Today - Issue 7, 2016 - 7
CMSA Today - Issue 7, 2016 - 8
CMSA Today - Issue 7, 2016 - 9
CMSA Today - Issue 7, 2016 - ASSOCIATION NEWS
CMSA Today - Issue 7, 2016 - 11
CMSA Today - Issue 7, 2016 - CMSA CORPORATE PARTNERS
CMSA Today - Issue 7, 2016 - 13
CMSA Today - Issue 7, 2016 - Are You Culturally Competent?
CMSA Today - Issue 7, 2016 - 15
CMSA Today - Issue 7, 2016 - Return to Culture – Return to Healing
CMSA Today - Issue 7, 2016 - 17
CMSA Today - Issue 7, 2016 - 18
CMSA Today - Issue 7, 2016 - 19
CMSA Today - Issue 7, 2016 - Appalachian Culture: A Guide for Case Managers
CMSA Today - Issue 7, 2016 - 21
CMSA Today - Issue 7, 2016 - 22
CMSA Today - Issue 7, 2016 - Professional Case Management’s Ethical Quartet for 2017: Part 1, Workplace Bullying and End of Life Care
CMSA Today - Issue 7, 2016 - 24
CMSA Today - Issue 7, 2016 - 25
CMSA Today - Issue 7, 2016 - 26
CMSA Today - Issue 7, 2016 - 27
CMSA Today - Issue 7, 2016 - Diversity of Role Reversal: When the Case Manager Becomes the Patient
CMSA Today - Issue 7, 2016 - 29
CMSA Today - Issue 7, 2016 - 30
CMSA Today - Issue 7, 2016 - 31
CMSA Today - Issue 7, 2016 - 32
CMSA Today - Issue 7, 2016 - 33
CMSA Today - Issue 7, 2016 - INDEX OF ADVERTISERS
CMSA Today - Issue 7, 2016 - cover3
CMSA Today - Issue 7, 2016 - cover4
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