CMSA Today - Issue 7, 2017 - 27

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"While provider and
payer organizations can
sometimes be viewed
by patients as faceless
monoliths, the one-on-one
relationships between care
managers and patients
have offered a personalized
and individualized care
relationship to help offset
this reality."

personalization, a hybrid approach
to care plans can continue to evolve
with our collective expertise, boosted
by technology. Artificial intelligence
solutions may help us develop assessments that are akin to "Choose Your
Own Adventure" books, leading the
care manager down an increasingly
precise set of questions based on
previous answers. But these complex decision trees will be the same
from patient to patient, care manager to care manager, allowing this
data to be mined for insights on best
practices.
Adding evidence-based content
will enrich our care plans, optimize our patient outcomes, and
ultimately make our jobs even
more fulfilling than they already
are now. ■

Jeff Frater is a
former president of
CMSA. During his
term, he oversaw a
substantial revision
of the association bylaws and the 2008
update to the Case Management Standards
of Practice. He currently serves as senior vice
president, Clinical Strategy and Solutions
at Zynx Health. In this role, he is primarily
responsible for directing the development
and delivery of evidence-based clinical solutions to support healthcare organizations'
achievement of their quality and financial
goals. Mr. Frater has more than 20 years of
experience across multiple healthcare sectors focusing on case and care management,
including both commercial and public payers,
and healthcare providers along the entire
care continuum.
DIGITAL * Issue 7 * 2017

CMSA TODAY

27



Table of Contents for the Digital Edition of CMSA Today - Issue 7, 2017

President's Letter
Association News
CMSA Corporate Partners
Care Transitions: Remember the Basics
Leveraging Family Caregivers, Clinical Protocols and Technology to Improve Person-Centered Care
Development and Implementation of Relational Building in the Virtual Work Environment
Patient and Provider Satisfaction
The Case Management Model Act: Professional Case Managers Transforming Health Care
Index of Advertisers
CMSA Today - Issue 7, 2017 - Intro
CMSA Today - Issue 7, 2017 - cover1
CMSA Today - Issue 7, 2017 - cover2
CMSA Today - Issue 7, 2017 - 3
CMSA Today - Issue 7, 2017 - 4
CMSA Today - Issue 7, 2017 - 5
CMSA Today - Issue 7, 2017 - President's Letter
CMSA Today - Issue 7, 2017 - 7
CMSA Today - Issue 7, 2017 - Association News
CMSA Today - Issue 7, 2017 - 9
CMSA Today - Issue 7, 2017 - CMSA Corporate Partners
CMSA Today - Issue 7, 2017 - 11
CMSA Today - Issue 7, 2017 - Care Transitions: Remember the Basics
CMSA Today - Issue 7, 2017 - 13
CMSA Today - Issue 7, 2017 - 14
CMSA Today - Issue 7, 2017 - Leveraging Family Caregivers, Clinical Protocols and Technology to Improve Person-Centered Care
CMSA Today - Issue 7, 2017 - 16
CMSA Today - Issue 7, 2017 - 17
CMSA Today - Issue 7, 2017 - Development and Implementation of Relational Building in the Virtual Work Environment
CMSA Today - Issue 7, 2017 - 19
CMSA Today - Issue 7, 2017 - Patient and Provider Satisfaction
CMSA Today - Issue 7, 2017 - 21
CMSA Today - Issue 7, 2017 - The Case Management Model Act: Professional Case Managers Transforming Health Care
CMSA Today - Issue 7, 2017 - 23
CMSA Today - Issue 7, 2017 - 24
CMSA Today - Issue 7, 2017 - 25
CMSA Today - Issue 7, 2017 - 26
CMSA Today - Issue 7, 2017 - 27
CMSA Today - Issue 7, 2017 - 28
CMSA Today - Issue 7, 2017 - 29
CMSA Today - Issue 7, 2017 - Index of Advertisers
CMSA Today - Issue 7, 2017 - cover3
CMSA Today - Issue 7, 2017 - cover4
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