The MHEDA Journal - Second Quarter, 2016 - (Page 17)

aSK yOur ExpERT ADVicE BOarD Q "My dealership has been a MHEDA member since the 1970s and we find the annual Convention to be a worthwhile use of our time and funds. I always manage to come away with great new ideas to implement and helpful new contacts. I'd like to see even more of my colleagues from around the country attend. What suggestions do you have to them and their dealer principal on how to make the most of their time during the Convention?" Michael Edmonds, Marketing Manager at Eastern Lift Truck Co., Inc., York, PA Scott Lee, President Conveyor Solutions, Inc. Schaumburg, IL A I think MHEDA does a great job creating an event that caters to almost every type of personality, level of employment and attention span. If I was trying to convey a message to someone about why they should attend, I would simply say, "How could you afford not to?" The majority of your industry peers and leaders will be there. You get a solid blend of entertainment, networking, education and a little free time. It's time you carve out to work on your business and not in it! Buddy Smith, CEO CMH Services, Columbia, SC A Our dealership usually sends two or three members of our management team to the annual convention. While this adds additional expense, I have found it very helpful in gaining maximum value out of our attendance. Prior to the convention, we meet and discuss the agenda and speaker topics. collectively, we decide which topics would be most helpful and decide which of us will attend the various workshops. Most often, this requires us to split up for the workshops to get as much pertinent information as possible. We also make it a point to attend the roundtable discussions, as these allow us to meet other dealers who we can dialogue with about specific issues. After returning from the convention, we convene again and compare our notes and observations, specifically around those issues and topics where we feel we need improvement. Our goal for these "post-convention" meetings is to create four or five action plans that will help us improve in some aspect of our business. We have followed this process for several years and have found that each year we uncover some great ideas that help move our dealership forward. The MHEDA Journal | Second Quar ter 2 016 17

Table of Contents for the Digital Edition of The MHEDA Journal - Second Quarter, 2016

Chairman’s Perspective
From the Desk of Liz Richards
Editor’s Note
Ask Your Board
MHEDA University Calendar
MHEDA Member Profile
@Work
Women @Work
Industry Puluse
Teamwork and Personal Accountability
Exhibitors' Showcase Product Guide and Floor Plan
Exhibitor Summaries
Global Citizenship
Six C-Level Cyber Blunders (And Solutions)
What to Look Forward to in 2016
How to Build a sense of Community for Your Business
Women Mean Business
What's Your Exit Strategy?
Creating Great Customer Experiences: Why, How and Why Now?
Turning Near Misses into a Winning Safety Environment
Too Much of a Good Thing
Matuson's Sixteen Workplace Predictions for 2016
New Members
Spotlight on Association News
MHEDA Milestones
Index of Advertisers by Product Category
The Last Word

The MHEDA Journal - Second Quarter, 2016

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