The MHEDA Journal - Second Quarter, 2016 - (Page 22)

2016 mhEDa uNivErSiTy CaLENDar May 19 The Customer Care Experience (Webinar) What would happen if you were able to provide the ultimate customer experience to your consumers? Achieving this means identifying specific steps, action items, and even potential road blocks. Building true relationships with your customers requires a properly trained team with the passion and commitment to delight every customer. In this presentation, you'll learn the fundamentals of creating a culture built on service, consumer behavior, and continuous improvement. Presented by MHEDA Member Tony Sartin, Hytrol Conveyor Co., Inc. May 24-26 Sales Professional Training Camp Drury Inn & Suites Dayton North - Dayton, OH Two and a half days of practical skills, tools and fundamental disciplines that are essential for sales professionals. Presented by Don Buttrey, President of Sales Professional Training, Inc. July 14 Bringing Women into the Industry, Changing the Game (Webinar) Understanding how to sell to, buy from, work with and recruit women are topics cEOs, Supervisors, Managers, Salespeople and anyone who wants to succeed in today's business arena should understand and implement. Learn: Why are women "the" topic of conversation? Where do you find female candidates? What are women in the industry looking for? And more! Presented by Judy Hoberman, Selling In a Skirt July 28 Emerging Leaders Conference (Co-sponsored with MHI) Downtown Chicago This conference is designed for young material handling professionals who want to enhance their leadership and management skills. August 9-11 Sales Professional Training Camp Drury Inn & Suites Dayton North - Dayton, OH Two and a half days of practical skills, tools and fundamental disciplines that are essential for sales professionals. Presented by Don Buttrey, President of Sales Professional Training, Inc. September 15 Effective B2B Marketing Using Today's Technology (Webinar) Join internationally-recognized author and cNN guest commentator Jamie Turner as he takes you on an information-packed tour of some of the more advanced and effective B2B lead generation techniques. If you're interested in learning what works and what doesn't work in the world of B2B sales and marketing, then you won't want to miss this fast-paced, fun, and upbeat webinar from one of the world's leading experts. Presented by Jamie Turner, 60-Second Communications September 21-22 Forklift Dealership Management 101 Crowne Plaza Chicago O'Hare - Rosemont, IL A "how to" conference for tomorrow's leaders. As the next generation transitions into management roles at your dealership, they will need operational training. This new one and a half day conference will provide industry specific insight on how to run a forklift dealership. 22 October 13 How the Presidential Election Will Impact the Economy (Webinar) As the presidential election nears, the webinar will discuss the principal issues that may help to understand the path of the US and world economy and how (or whether) the outcome of the election will matter. Presented by Raymond D. Hill, Senior Lecturer, Goizueta Business School October 20 Rental & Used Equipment Management Crowne Plaza Chicago O'Hare - Rosemont, IL This is a one-day best practices conference for rental and used equipment managers. Learn strategies to maximize your profitability. November 17 The Role of the Technician in Today's Marketplace (Webinar) Dealers have a culture that separates technicians from the sales process, when (if given the proper tools) the relationship between the technician and the customer can be much more meaningful and beneficial for the dealer, both in additional revenues, and administrative cost savings. The service menu program provides the structure for dealers to leverage every interface between customers and dealership personnel. Presented by MHEDA Member Dave Baiocchi, Resonant Dealer Services LLC MHEDA | themhedajournal.org http://www.themhedajournal.org

Table of Contents for the Digital Edition of The MHEDA Journal - Second Quarter, 2016

Chairman’s Perspective
From the Desk of Liz Richards
Editor’s Note
Ask Your Board
MHEDA University Calendar
MHEDA Member Profile
@Work
Women @Work
Industry Puluse
Teamwork and Personal Accountability
Exhibitors' Showcase Product Guide and Floor Plan
Exhibitor Summaries
Global Citizenship
Six C-Level Cyber Blunders (And Solutions)
What to Look Forward to in 2016
How to Build a sense of Community for Your Business
Women Mean Business
What's Your Exit Strategy?
Creating Great Customer Experiences: Why, How and Why Now?
Turning Near Misses into a Winning Safety Environment
Too Much of a Good Thing
Matuson's Sixteen Workplace Predictions for 2016
New Members
Spotlight on Association News
MHEDA Milestones
Index of Advertisers by Product Category
The Last Word

The MHEDA Journal - Second Quarter, 2016

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