Petrogram - Spring 2014 - (Page 20)
Steve Miller: Innovation Comes Naturally
fter 25 years in the petroleum business, starting a company in the industry was a natural progression for Steve
Miller, president and owner of Downstream
Data Corporation (DDC). Founded in 2002
in Clearwater, Florida, DCC provides consulting and management services related
to fueling operations and property transactions. Projects include automating business
processes, regulatory research and due diligence, and storage tank project management
to name a few.
Downstream Inspections Inc. (DSI) started
in much the same way. DDC customers
were looking for a comprehensive package
of services, primarily compliance, and as a
result DSI was founded. From that, business
expanded into providing on-demand maintenance and repairs along with real time tracking and expense control.
His dedication to the industry has not gone
unnoticed. Ned Bowman, Executive Director at
Florida Petroleum Marketers and Convenience
Store Association (FPMA), said, "He has done
a lot of things for both the industry and the
association, in addition to rebuilding our computer systems. He is very thorough and very
supportive. If you had a problem at 2 a.m.
and you called him, he would just say, 'Where
are you?' and 'I'll be there.'" His response to
Petrogram's request to share tips with our
readers was just as positive:
Q. What changes in the industry have
affected your business the most?
The biggest change has been the transition
from single-wall to double-wall storage tanks
and equipment. Meeting marketer's needs
provided the opportunity to build business
relationships with a number of people including both site owners and service providers.
Q. How has your company embraced
DDC and DSI are constantly evolving with the
changing technology. Years ago, DSI was one
of the first to migrate to paperless recordkeeping system and currently provides real-time
maintenance tracking systems in the Cloud.
This allows clients to access information
instantly, from almost anywhere, and more
importantly, manage costs. The programs are
customized to service marketers of all sizes.
Q. What type of growth have you
experienced, and what steps have you
been taking to enable this growth?
Our philosophy has always been that the best
way to grow is to listen to our greatest asset,
our customer. Their requirements are the best
guide to the direction we need to grow. Our
employees make it a priority to be educated
regarding the continual changes in the legislative and regulatory requirements.
Q. Was there a tipping point for your
business, as far as its growth?
The completion of the transition from singlewall to double-wall storage tank upgrades provided the opportunity to focus those resources
on property acquisition and divestments; this
corresponded well with the recovery of the
real estate market.
20 | View past issues of Petrogram online at www.fpma.org.
Q. How has your company helped,
either with the industry's growth or
DDC / DSI have been FPMA members since
their inception. Employees actively participate in storage tank regulation workshops
and meetings with the Department of
Environmental Protection (DEP) on behalf of
Q. What is one of your more
memorable experiences at
Downstream Data Corp.?
A recent project involving the Department
of Energy and a former gas station property owner was particularly complex. The
year-long process was challenging for all
parties. Through focus and perseverance,
our client's goals were achieved and it was
a positive outcome for all involved. That
Q. What part of your job do you enjoy
Working with customers and being a contributing factor in their success.
Q. What advice would you give
someone looking to get involved in
Be a true student of the industry. Whatever
course you choose, do it with passion and
Q. Why are you a member of FPMA and
what has FPMA done for you?
FPMA has been an excellent source of information. FPMA is an indicator of what is happening and important in the marketplace and
particularly the regulatory agencies. We think
it is important to support the FPMA as they
are the unifying voice for a diverse group
Q. What do you see in this industry's
future? FPMA's future?
With the push toward "going green" naturally there will be even more regulations and
more boutique fuels. DDC and DSI are helping marketers navigate this ever-changing
environment through innovative solutions,
determination and commitment.
Table of Contents for the Digital Edition of Petrogram - Spring 2014
LEDs Outshining the Competition: Technological Advances put LEDs in the Spotlight
Looking for a Boost? Sales of Energy Products Continue to Stack Up
The Road Ahead: Fuels Institute Board of Advisors Identifies Research Agenda and Educational Opportunities
Partial-Taking Trend Continues: Updated Eminent Domain Information for Florida Gas Station and Convenience Store Owners
Calendar of Events
Index of Advertisers/Advertiser.com
FPMA Featured Advertiser Marketplace
Petrogram - Spring 2014