Petrogram - Fall 2016 - (Page 10)
to Maximize Safety
and Minimize Loss
By Randolph L. Cuti Jr., Cuti and Associates, Private Investigative Services
This is the first article in a two-part series focusing on best practices, tips and resources available to operate a safe retail business.
s an owner or manager of a
successful and profitable
convenience store, you must
have a clean, inviting and
fully-stocked store with
competitive pricing in
order to survive in a business where your
competitors are on every corner. However,
your best efforts are in vain without an adequate plan for protecting your employees,
your property, your money, your customers,
your inventory and your assets. Major areas
to consider are:
* Security technologies and equipment
* Employee security
* Managing vendors and visitors
Combating organized retail crime
On the topic of retail safety and security,
one of the first things most people think of
is the security camera. The security camera, however, is just the tip of the iceberg.
Camera placement and management as well
as recording devices are important considerations, which will be covered in part two
of this series. But first, let's focus on people,
procedures and protocol.
Smart Hiring Practices
Employee theft is the No. 1 reason businesses fail. Internal shrink from theft, fraud,
waste and abuse costs businesses billions of
View past issues of Petrogram online at www.fpma.org
dollars per year. Make the effort to seek out
quality employees who possess the skills
needed to perform the tasks of a cashier,
shift leader or manager.
Never offer an applicant a job without first
conducting a thorough criminal background
check, a drug and alcohol test and a face to
face interview. A manager should personally
verify previous employment. Also make sure
the person you are hiring is right for a C-Store
environment. Consider the following:
* How are their customer service skills?
* Do they look professional?
* Can they operate a cash register?
* Do they have the mental and physical
capacity to count money, make sound
decisions and stock the store's inventory?
Table of Contents for the Digital Edition of Petrogram - Fall 2016
Customer Service That Sells to Boomers Comes from Training Millennials
Best Practices to Maximize Safety and Minimize Loss
Tapping into Craft Beer
Four Keys to C-Store Success
How Business Owners can Prepare for New Overtime Pay Rules
Calendar of Events
Index of Advertisers/Advertiser.com
Petrogram - Fall 2016