Pest Perspectives - September/October 2016 - 23

operational excellence Measurements That MATTER and WHY By Jeff Annis, Camp BugStopper T here is a saying that sounds something like this: "You get what you measure. You get what you pay for. You get what you allow."This may shock you, but we operate as a team at my company, and we track everything we can think of. We make scoreboards available for our team, including our financial performance, balance sheets, P&L statements, cash flow statements, tax status, and all sorts of business reports. We announce our loan balance for what we owe on our vehicles and www.flpma.org | www.pestperspectives.com how much our monthly payments are. If we borrow money, we explain why it was borrowed, how much it was, and the amount of payments. We made a large tax payment on April 18 this year, and I told the team how much profit we made for the year and how much we were paying for state and federal income taxes. We shared our predictions for how much profit we were planning to generate for the quarter and for the end of 2016. Sharing numbers and telling the business story behind the numbers can help keep a team engaged in what you are doing and why. There are no employees at our company. Instead, we have 45 teammates. Part 1: Measuring the Performance of Field Staff Below is a breakdown of our typical measurements for individual technicians, which are reviewed weekly with each teammate. The performance per week is totaled through the end Pest Perspectives 23 http://www.flpma.org http://www.pestperspectives.com

Table of Contents for the Digital Edition of Pest Perspectives - September/October 2016

Presidential Perspective
FPMA in Paradise 2016 Highlights
Wearable Technology
Drivers and Your Fleet Safety Program
FPMA Corner
Controlling Virus-Spreading Mosquitoes
Operational Excellence
Marketing Matters
Advertiser Index
Pest Perspectives - September/October 2016 - cover1
Pest Perspectives - September/October 2016 - cover2
Pest Perspectives - September/October 2016 - 3
Pest Perspectives - September/October 2016 - 4
Pest Perspectives - September/October 2016 - 5
Pest Perspectives - September/October 2016 - Presidential Perspective
Pest Perspectives - September/October 2016 - 7
Pest Perspectives - September/October 2016 - FPMA in Paradise 2016 Highlights
Pest Perspectives - September/October 2016 - 9
Pest Perspectives - September/October 2016 - Wearable Technology
Pest Perspectives - September/October 2016 - 11
Pest Perspectives - September/October 2016 - 12
Pest Perspectives - September/October 2016 - Drivers and Your Fleet Safety Program
Pest Perspectives - September/October 2016 - 14
Pest Perspectives - September/October 2016 - 15
Pest Perspectives - September/October 2016 - 16
Pest Perspectives - September/October 2016 - 17
Pest Perspectives - September/October 2016 - 18
Pest Perspectives - September/October 2016 - FPMA Corner
Pest Perspectives - September/October 2016 - Controlling Virus-Spreading Mosquitoes
Pest Perspectives - September/October 2016 - 21
Pest Perspectives - September/October 2016 - 22
Pest Perspectives - September/October 2016 - Operational Excellence
Pest Perspectives - September/October 2016 - 24
Pest Perspectives - September/October 2016 - 25
Pest Perspectives - September/October 2016 - 26
Pest Perspectives - September/October 2016 - Marketing Matters
Pest Perspectives - September/October 2016 - 28
Pest Perspectives - September/October 2016 - Advertiser Index
Pest Perspectives - September/October 2016 - 30
Pest Perspectives - September/October 2016 - cover3
Pest Perspectives - September/October 2016 - cover4
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