Car Wash - Summer 2018 - 114

DZM1TRY /SHUTTERSTOCK.COM

1. TRUST

Before there can be anything meaningful and lasting in a
relationship, there must be a mutual level of trust. Trust, however, takes time to develop.
I have known David Begin, my current partner in various
ventures including Wild Blue Car Wash and The How of
Carwashing podcast, since 1991. Our families have travelled
together and we have developed a close bond over time. When
the opportunity first arose for us to partner on a business, we
had already developed a deep trust at a personal level. This trust
has been the basis of our business relationship. We rely on the
fact, as good partners must, that we have each other's interests
in mind - we have each other's backs in any situation. We try
to consider what's best for the other person, and what makes
most sense for the business overall.
If you have the advantage of considering a partnership with
someone with whom you have a long-term relationship, then
trust should already be established. But what if you have recently
met the person you are considering going into business with?
How do you develop trust in a short period of time?
In my opinion and experience, it's difficult if not impossible
to rush the development of personal trust. There are, however,
techniques we can use to accelerate the development of trust
in a business environment. It requires careful and calculated
observation, applied techniques and lots of intuition.
In his book "The Trusted Advisor", author David Maister
explains that in business relationships you can quickly improve
your "trust factor" by increasing credibility, reliability and
intimacy while reducing self-orientation. The "trust factor"
is a measure of trust, from the perspective of the other person
with whom you are conducting business.
When it comes to measuring the evolving trust you have in a
new partner, it's applicable to consider those same factors. If the
person is potentially trustworthy, they will likely demonstrate
credibility (they tend to be accurate, complete and don't tend to
exaggerate their knowledge), reliability (they follow through on
their promises and are consistent in their actions and behavior)
and intimacy (they are candid, genuine and emotionally open).
Low self-orientation (meaning that they are not always focused
on themselves, they are good listeners and don't exhibit a need
to always be right and win at all costs) is the other important
clue to help you judge the character of your potential partners.
It's often most effective to watch for these indicators during the
most casual of situations, like during a meal at a restaurant when
the other person may reveal more of their true self.

114

CAR WASH MAGAZINE | WWW.CARWASH.ORG |

IF YOU ARE LIKE ME, YOU
MAY SIMPLY PREFER AND BE
SIGNIFICANTLY MORE PRODUCTIVE
WHEN YOU COMBINE YOUR
EFFORTS WITH A PARTNER.

Partnerships may not be a fit for people who do not like to
seek advice from others, who do not prefer to share success or
blame and if they don't see value in the opinions of others. As
you are getting to know your potential partner, be sure to listen
and observe carefully to identify these characteristics.
It's also probably not a good idea to partner just for financial
reasons. Overlooking a mismatch in personalities and vision
in the short-term because that person has the money you need
may eventually result in a negative relationship.

2. RESPECT

An effective business partnership also depends upon mutual
respect. Ideally, your partners bring complementary skills and
abilities to the team. Combined with each partner's perspective and
experience, the group is considerably stronger and more effective
than any one person could ever be by themselves. Team members
must have a level of respect for each other, which fosters a positive
and productive business environment.
Recognition and positive feedback are important for showing and
feeling respect. We must take the time to recognize and appreciate
the effort and input that all partners bring to the collaboration. We
all naturally want to be recognized and respected for our individual
contributions, even if those contributions are never implemented.
You demonstrate respect for your partner when you value or simply
acknowledge their input, ideas and perspectives.
Of course, to gain respect, you must be worthy of being
respected. Earning respect is in large part based on being a good
person and partner (are you someone who looks for the best in
others and who follows through on your promises and commitments to the team?) telling the truth and being transparent, and
genuinely caring about your teammates. Respect the people you
work with, and they should respect you in return.
SUMMER 2018


http://WWW.CARWASH.ORG

Table of Contents for the Digital Edition of Car Wash - Summer 2018

Letter from the ICA
Meet the Board
By the Numbers
Overheard Online
What Makes a Good Leader
Harnessing the Power of Diversity
Be the Best Servant Leader You Can Be
Coaching Them Up
Passing the Torch
Celebrating ICA’s Emerging Leaders
VNTYPL8
Marking a Milestone
The Car Wash Show 2018
Car Wash Show Australia Prepares for Fall Show
Kati Wright, Lone Star Car Wash Systems
Take a Tour: Snap Clean Car Wash
Automotive Technology
Regional Update: Western Carwash Association
"The How of Carwashing"
Blast from the Past
Download It!
Marketing Minute
Top Tweets
Ask Champ
Advertiser Index
5 Things
Car Wash - Summer 2018 - Intro
Car Wash - Summer 2018 - bellyband1
Car Wash - Summer 2018 - bellyband2
Car Wash - Summer 2018 - cover1
Car Wash - Summer 2018 - cover2
Car Wash - Summer 2018 - 3
Car Wash - Summer 2018 - 4
Car Wash - Summer 2018 - 5
Car Wash - Summer 2018 - 6
Car Wash - Summer 2018 - 7
Car Wash - Summer 2018 - 8
Car Wash - Summer 2018 - 9
Car Wash - Summer 2018 - 10
Car Wash - Summer 2018 - Letter from the ICA
Car Wash - Summer 2018 - 12
Car Wash - Summer 2018 - Meet the Board
Car Wash - Summer 2018 - By the Numbers
Car Wash - Summer 2018 - 15
Car Wash - Summer 2018 - 16
Car Wash - Summer 2018 - Overheard Online
Car Wash - Summer 2018 - 18
Car Wash - Summer 2018 - 19
Car Wash - Summer 2018 - 20
Car Wash - Summer 2018 - 21
Car Wash - Summer 2018 - What Makes a Good Leader
Car Wash - Summer 2018 - 23
Car Wash - Summer 2018 - 24
Car Wash - Summer 2018 - 25
Car Wash - Summer 2018 - 26
Car Wash - Summer 2018 - 27
Car Wash - Summer 2018 - 28
Car Wash - Summer 2018 - 29
Car Wash - Summer 2018 - 30
Car Wash - Summer 2018 - 31
Car Wash - Summer 2018 - Harnessing the Power of Diversity
Car Wash - Summer 2018 - 33
Car Wash - Summer 2018 - 34
Car Wash - Summer 2018 - 35
Car Wash - Summer 2018 - 36
Car Wash - Summer 2018 - 37
Car Wash - Summer 2018 - 38
Car Wash - Summer 2018 - 39
Car Wash - Summer 2018 - 40
Car Wash - Summer 2018 - 41
Car Wash - Summer 2018 - Be the Best Servant Leader You Can Be
Car Wash - Summer 2018 - 43
Car Wash - Summer 2018 - 44
Car Wash - Summer 2018 - 45
Car Wash - Summer 2018 - 46
Car Wash - Summer 2018 - 47
Car Wash - Summer 2018 - Coaching Them Up
Car Wash - Summer 2018 - 49
Car Wash - Summer 2018 - 50
Car Wash - Summer 2018 - 51
Car Wash - Summer 2018 - 52
Car Wash - Summer 2018 - 53
Car Wash - Summer 2018 - 54
Car Wash - Summer 2018 - 55
Car Wash - Summer 2018 - 56
Car Wash - Summer 2018 - 57
Car Wash - Summer 2018 - Passing the Torch
Car Wash - Summer 2018 - 59
Car Wash - Summer 2018 - 60
Car Wash - Summer 2018 - 61
Car Wash - Summer 2018 - 62
Car Wash - Summer 2018 - 63
Car Wash - Summer 2018 - 64
Car Wash - Summer 2018 - 65
Car Wash - Summer 2018 - Celebrating ICA’s Emerging Leaders
Car Wash - Summer 2018 - 67
Car Wash - Summer 2018 - 68
Car Wash - Summer 2018 - 69
Car Wash - Summer 2018 - 70
Car Wash - Summer 2018 - 71
Car Wash - Summer 2018 - 72
Car Wash - Summer 2018 - 73
Car Wash - Summer 2018 - 74
Car Wash - Summer 2018 - VNTYPL8
Car Wash - Summer 2018 - 76
Car Wash - Summer 2018 - 77
Car Wash - Summer 2018 - 78
Car Wash - Summer 2018 - 79
Car Wash - Summer 2018 - 80
Car Wash - Summer 2018 - 81
Car Wash - Summer 2018 - 82
Car Wash - Summer 2018 - Marking a Milestone
Car Wash - Summer 2018 - 84
Car Wash - Summer 2018 - 85
Car Wash - Summer 2018 - The Car Wash Show 2018
Car Wash - Summer 2018 - 87
Car Wash - Summer 2018 - 88
Car Wash - Summer 2018 - 89
Car Wash - Summer 2018 - 90
Car Wash - Summer 2018 - 91
Car Wash - Summer 2018 - 92
Car Wash - Summer 2018 - 93
Car Wash - Summer 2018 - 94
Car Wash - Summer 2018 - 95
Car Wash - Summer 2018 - Car Wash Show Australia Prepares for Fall Show
Car Wash - Summer 2018 - 97
Car Wash - Summer 2018 - 98
Car Wash - Summer 2018 - Kati Wright, Lone Star Car Wash Systems
Car Wash - Summer 2018 - 100
Car Wash - Summer 2018 - 101
Car Wash - Summer 2018 - Take a Tour: Snap Clean Car Wash
Car Wash - Summer 2018 - 103
Car Wash - Summer 2018 - 104
Car Wash - Summer 2018 - 105
Car Wash - Summer 2018 - Automotive Technology
Car Wash - Summer 2018 - 107
Car Wash - Summer 2018 - 108
Car Wash - Summer 2018 - 109
Car Wash - Summer 2018 - 110
Car Wash - Summer 2018 - Regional Update: Western Carwash Association
Car Wash - Summer 2018 - 112
Car Wash - Summer 2018 - "The How of Carwashing"
Car Wash - Summer 2018 - 114
Car Wash - Summer 2018 - 115
Car Wash - Summer 2018 - Blast from the Past
Car Wash - Summer 2018 - 117
Car Wash - Summer 2018 - Download It!
Car Wash - Summer 2018 - Marketing Minute
Car Wash - Summer 2018 - 120
Car Wash - Summer 2018 - Top Tweets
Car Wash - Summer 2018 - Ask Champ
Car Wash - Summer 2018 - 123
Car Wash - Summer 2018 - Advertiser Index
Car Wash - Summer 2018 - 125
Car Wash - Summer 2018 - 126
Car Wash - Summer 2018 - 127
Car Wash - Summer 2018 - 128
Car Wash - Summer 2018 - 129
Car Wash - Summer 2018 - 5 Things
Car Wash - Summer 2018 - cover3
Car Wash - Summer 2018 - cover4
Car Wash - Summer 2018 - outsert1
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Car Wash - Summer 2018 - outsert18
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