Car Wash - Summer 2018 - 13

M E ET TH E BOAR D

Ken Littrell:
Small Changes,
Constant Improvement
KEN LITTRELL EARNED his undergraduate degree in Civil Engineering
from Purdue University, but it didn't take
him long to find his way into the car wash
industry. Littrell worked with contractors
and developers before starting his own
construction company, where one of his
projects was building a self-serve wash for
an operator next to his full service wash.
Littrell now owns seven washes in Ohio,
Kentucky, Iowa and Illinois and the rest,
as they say, is history.
Q: Did it really take just one project to
realize you wanted to be a car wash
professional?
I was mesmerized by the whole process.
Soon after that project, a well-built car
wash in our town was being sold on the
court house steps in a master commissioner sale. And I bought the wash! I
learned it's tough to turn around a bankrupt service business. It took three years
to break even, but once it got going we've
never looked back.
Q: It sounds like you earned your proverbial stripes from the outset. What keeps
you coming back every day?
The desire to have a perfectly operating wash, connecting with the staff and
motivating them. It's all about constant
improvement through small incremental changes.
Q: What have you learned from the car
wash industry?
Everyone is willing to help you.
Manufacturers and suppliers are working hard to develop new products and
services to improve your business and
profitability. Fellow operators are willing
to share new ideas. It really is a sense of
family. The educational sessions at our
show(s) are outstanding.

Q: What trends or potential trends are
you watching in the industry?
I think everyone is waiting to see what the
impact will be from all of the consolidation
in the industry. Where does this leave the
independent operator? I still think that the
hands-on individually-owned operator can
outperform the consolidators.
Q: What are you most excited about that
ICA is working on?
I'm glad the ICA is staying connected to
the car manufacturers, keeping us aware of
the new developments and how they will
impact the washes - everything from selfdriven cars to car share programs.
Q: What do people need to know about
the ICA board?
A: The ICA board is made up of operators,
manufacturers and suppliers. The industry is well-represented. We are well-aware
that the decisions may affect not only the
industry but our livelihood as well.
Q: What do you do when you're not 'on
the clock'? What do you do to refill your
tank?
Outside of car washing, I'm involved in
our local Christian school. This year my
wife Peggy and I will have been married
40 years. We're enjoying the empty nest
but seem busier than ever!

EVERYONE IS
WILLING TO
HELP YOU.
MANUFACTURERS
AND SUPPLIERS
ARE WORKING
HARD TO DEVELOP
NEW PRODUCTS
AND SERVICES
TO IMPROVE YOUR
BUSINESS AND
PROFITABILITY.
FELLOW
OPERATORS ARE
WILLING TO SHARE
NEW IDEAS. IT
REALLY IS A SENSE
OF FAMILY.
- KEN LITTRELL

Q: Tell us something we'd be surprised
to learn about you.
My wife and I enjoy riding bicycles. We've
done RAGBRAI, the ride across Iowa,
twice. We attended The Car Wash Show
Europe in Amsterdam and arrived a week
early to bike Amsterdam. This fall, we
will be joined by two other couples to
bike Vermont. I know, it's hard to see me
in spandex! The outdoors really reinvigorates me! 
SUMMER 2018 | CAR WASH MAGAZINE | WWW.CARWASH.ORG

13


http://WWW.CARWASH.ORG

Table of Contents for the Digital Edition of Car Wash - Summer 2018

Letter from the ICA
Meet the Board
By the Numbers
Overheard Online
What Makes a Good Leader
Harnessing the Power of Diversity
Be the Best Servant Leader You Can Be
Coaching Them Up
Passing the Torch
Celebrating ICA’s Emerging Leaders
VNTYPL8
Marking a Milestone
The Car Wash Show 2018
Car Wash Show Australia Prepares for Fall Show
Kati Wright, Lone Star Car Wash Systems
Take a Tour: Snap Clean Car Wash
Automotive Technology
Regional Update: Western Carwash Association
"The How of Carwashing"
Blast from the Past
Download It!
Marketing Minute
Top Tweets
Ask Champ
Advertiser Index
5 Things
Car Wash - Summer 2018 - Intro
Car Wash - Summer 2018 - bellyband1
Car Wash - Summer 2018 - bellyband2
Car Wash - Summer 2018 - cover1
Car Wash - Summer 2018 - cover2
Car Wash - Summer 2018 - 3
Car Wash - Summer 2018 - 4
Car Wash - Summer 2018 - 5
Car Wash - Summer 2018 - 6
Car Wash - Summer 2018 - 7
Car Wash - Summer 2018 - 8
Car Wash - Summer 2018 - 9
Car Wash - Summer 2018 - 10
Car Wash - Summer 2018 - Letter from the ICA
Car Wash - Summer 2018 - 12
Car Wash - Summer 2018 - Meet the Board
Car Wash - Summer 2018 - By the Numbers
Car Wash - Summer 2018 - 15
Car Wash - Summer 2018 - 16
Car Wash - Summer 2018 - Overheard Online
Car Wash - Summer 2018 - 18
Car Wash - Summer 2018 - 19
Car Wash - Summer 2018 - 20
Car Wash - Summer 2018 - 21
Car Wash - Summer 2018 - What Makes a Good Leader
Car Wash - Summer 2018 - 23
Car Wash - Summer 2018 - 24
Car Wash - Summer 2018 - 25
Car Wash - Summer 2018 - 26
Car Wash - Summer 2018 - 27
Car Wash - Summer 2018 - 28
Car Wash - Summer 2018 - 29
Car Wash - Summer 2018 - 30
Car Wash - Summer 2018 - 31
Car Wash - Summer 2018 - Harnessing the Power of Diversity
Car Wash - Summer 2018 - 33
Car Wash - Summer 2018 - 34
Car Wash - Summer 2018 - 35
Car Wash - Summer 2018 - 36
Car Wash - Summer 2018 - 37
Car Wash - Summer 2018 - 38
Car Wash - Summer 2018 - 39
Car Wash - Summer 2018 - 40
Car Wash - Summer 2018 - 41
Car Wash - Summer 2018 - Be the Best Servant Leader You Can Be
Car Wash - Summer 2018 - 43
Car Wash - Summer 2018 - 44
Car Wash - Summer 2018 - 45
Car Wash - Summer 2018 - 46
Car Wash - Summer 2018 - 47
Car Wash - Summer 2018 - Coaching Them Up
Car Wash - Summer 2018 - 49
Car Wash - Summer 2018 - 50
Car Wash - Summer 2018 - 51
Car Wash - Summer 2018 - 52
Car Wash - Summer 2018 - 53
Car Wash - Summer 2018 - 54
Car Wash - Summer 2018 - 55
Car Wash - Summer 2018 - 56
Car Wash - Summer 2018 - 57
Car Wash - Summer 2018 - Passing the Torch
Car Wash - Summer 2018 - 59
Car Wash - Summer 2018 - 60
Car Wash - Summer 2018 - 61
Car Wash - Summer 2018 - 62
Car Wash - Summer 2018 - 63
Car Wash - Summer 2018 - 64
Car Wash - Summer 2018 - 65
Car Wash - Summer 2018 - Celebrating ICA’s Emerging Leaders
Car Wash - Summer 2018 - 67
Car Wash - Summer 2018 - 68
Car Wash - Summer 2018 - 69
Car Wash - Summer 2018 - 70
Car Wash - Summer 2018 - 71
Car Wash - Summer 2018 - 72
Car Wash - Summer 2018 - 73
Car Wash - Summer 2018 - 74
Car Wash - Summer 2018 - VNTYPL8
Car Wash - Summer 2018 - 76
Car Wash - Summer 2018 - 77
Car Wash - Summer 2018 - 78
Car Wash - Summer 2018 - 79
Car Wash - Summer 2018 - 80
Car Wash - Summer 2018 - 81
Car Wash - Summer 2018 - 82
Car Wash - Summer 2018 - Marking a Milestone
Car Wash - Summer 2018 - 84
Car Wash - Summer 2018 - 85
Car Wash - Summer 2018 - The Car Wash Show 2018
Car Wash - Summer 2018 - 87
Car Wash - Summer 2018 - 88
Car Wash - Summer 2018 - 89
Car Wash - Summer 2018 - 90
Car Wash - Summer 2018 - 91
Car Wash - Summer 2018 - 92
Car Wash - Summer 2018 - 93
Car Wash - Summer 2018 - 94
Car Wash - Summer 2018 - 95
Car Wash - Summer 2018 - Car Wash Show Australia Prepares for Fall Show
Car Wash - Summer 2018 - 97
Car Wash - Summer 2018 - 98
Car Wash - Summer 2018 - Kati Wright, Lone Star Car Wash Systems
Car Wash - Summer 2018 - 100
Car Wash - Summer 2018 - 101
Car Wash - Summer 2018 - Take a Tour: Snap Clean Car Wash
Car Wash - Summer 2018 - 103
Car Wash - Summer 2018 - 104
Car Wash - Summer 2018 - 105
Car Wash - Summer 2018 - Automotive Technology
Car Wash - Summer 2018 - 107
Car Wash - Summer 2018 - 108
Car Wash - Summer 2018 - 109
Car Wash - Summer 2018 - 110
Car Wash - Summer 2018 - Regional Update: Western Carwash Association
Car Wash - Summer 2018 - 112
Car Wash - Summer 2018 - "The How of Carwashing"
Car Wash - Summer 2018 - 114
Car Wash - Summer 2018 - 115
Car Wash - Summer 2018 - Blast from the Past
Car Wash - Summer 2018 - 117
Car Wash - Summer 2018 - Download It!
Car Wash - Summer 2018 - Marketing Minute
Car Wash - Summer 2018 - 120
Car Wash - Summer 2018 - Top Tweets
Car Wash - Summer 2018 - Ask Champ
Car Wash - Summer 2018 - 123
Car Wash - Summer 2018 - Advertiser Index
Car Wash - Summer 2018 - 125
Car Wash - Summer 2018 - 126
Car Wash - Summer 2018 - 127
Car Wash - Summer 2018 - 128
Car Wash - Summer 2018 - 129
Car Wash - Summer 2018 - 5 Things
Car Wash - Summer 2018 - cover3
Car Wash - Summer 2018 - cover4
Car Wash - Summer 2018 - outsert1
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