Car Wash - Summer 2018 - 130

5
5 THINGS

Elements

130

1

POSITIVE
ASSUMPTIONS
ABOUT PEOPLE

Dealing with the
five-percent unconsciously taints your
assumptions about
people. If leaders have
spent time dealing with
someone who does the
minimum required and
tries to get away with as
much as possible, that
experience can create
a distrust and desire to
micromanage and control everyone.
Leading with positive assumptions about
the quality and integrity of the majority of
the workforce promotes
pride, passion and
accountability.

A negative is defined
as "anything that minimizes vs. maximizes
a person's feeling of
VALUE to the organization." Examples include:
free water or coffee in
some areas and not in
others, reserved parking
for executives, punitive
policies that apply to one
group of employees but
not another, differences
in holiday and vacation
schedules, late performance appraisals and
wage increases, etc.
Most of these negatives are easy to eliminate. Leaders only need
to put themselves in the
shoes of their hourly-paid
employees to see and feel
them - and then get rid
of them.

5

HIGH
EXPECTATIONS

3

OPEN, TWOWAY, ADULTTO-ADULT
COMMUNICATION

In essence, share
information, be open
and avoid secrets. Speak
to everyone at every level
as you would a neighbor
you like. Remember
that people, regardless
of the type of work they
perform, have the same
desire for involvement
and respect as managers and senior leaders do.

4
TRAINING

Many leaders will
admit that they have
employees who are
only doing the "minimum." In most traditional companies,
job descriptions are
specific with regard
to the tasks to be
performed. Instead,
write job profiles that
set high expectations
for the results versus
the tasks involved.
And replace that common "All other duties
as assigned" phrase
with "Proactively
support the team and
company in achieving
its objectives." Now
the person who waits
to be told what to do
is no longer meeting
the minimum.

company's investment in training reflects
its value for people
and a clear belief that
good people only get
better and produce
greater results with an
investment in their
development.

Sue Bingham is the founder of the HPWP Group, a master coach, speaker, and author of the forthcoming
book, Creating The High Performance Work Place: It's Not Complicated to Develop a Culture of
Commitment. At the forefront of the positive business movement, Sue supports leaders as they achieve their
vision of success, and designs common-sense systems that make people and organizations more effective. For
more information about Sue Bingham, please visit: www.HPWPGroup.com.

CAR WASH MAGAZINE | WWW.CARWASH.ORG |

SUMMER 2018

GERASIMOV_FOTO_174 /SHUTTERSTOCK.COM

MR GAO/SHUTTERSTOCK.COM

IT'S NO SECRET
that the workforce and
the nature of work itself
are rapidly changing.
Many organizations,
particularly large ones,
are like an ocean liner
that can't turn on a
dime. If an organization
is not actively promoting
and integrating the following elements, that
organization is already
behind and will experience negative impacts
as the workforce shrinks
and traditional management practices continue.
The root cause is that
traditional management practices and HR
policies have been created to catch the "bad
apple." Let's start with
the premise that the vast
majority of employees
are good people, which
leaves only a small
minority - the "fivepercenters." But often
this group occupies a
much larger percentage
of managements' time
and attention.
The following five elements are common
sense and uncomplicated; and, the absence
of them will seriously
hurt organizations in
the near future.

2

IDENTIFICATION
AND
ELIMINATION OF
NEGATIVES

BY SUE
BINGHAM

VGSTOCKSTUDIO /SHUTTERSTOCK.COM

That Comprise a High
Performance Enterprise


http://www.HPWPGroup.com http://WWW.CARWASH.ORG

Table of Contents for the Digital Edition of Car Wash - Summer 2018

Letter from the ICA
Meet the Board
By the Numbers
Overheard Online
What Makes a Good Leader
Harnessing the Power of Diversity
Be the Best Servant Leader You Can Be
Coaching Them Up
Passing the Torch
Celebrating ICA’s Emerging Leaders
VNTYPL8
Marking a Milestone
The Car Wash Show 2018
Car Wash Show Australia Prepares for Fall Show
Kati Wright, Lone Star Car Wash Systems
Take a Tour: Snap Clean Car Wash
Automotive Technology
Regional Update: Western Carwash Association
"The How of Carwashing"
Blast from the Past
Download It!
Marketing Minute
Top Tweets
Ask Champ
Advertiser Index
5 Things
Car Wash - Summer 2018 - Intro
Car Wash - Summer 2018 - bellyband1
Car Wash - Summer 2018 - bellyband2
Car Wash - Summer 2018 - cover1
Car Wash - Summer 2018 - cover2
Car Wash - Summer 2018 - 3
Car Wash - Summer 2018 - 4
Car Wash - Summer 2018 - 5
Car Wash - Summer 2018 - 6
Car Wash - Summer 2018 - 7
Car Wash - Summer 2018 - 8
Car Wash - Summer 2018 - 9
Car Wash - Summer 2018 - 10
Car Wash - Summer 2018 - Letter from the ICA
Car Wash - Summer 2018 - 12
Car Wash - Summer 2018 - Meet the Board
Car Wash - Summer 2018 - By the Numbers
Car Wash - Summer 2018 - 15
Car Wash - Summer 2018 - 16
Car Wash - Summer 2018 - Overheard Online
Car Wash - Summer 2018 - 18
Car Wash - Summer 2018 - 19
Car Wash - Summer 2018 - 20
Car Wash - Summer 2018 - 21
Car Wash - Summer 2018 - What Makes a Good Leader
Car Wash - Summer 2018 - 23
Car Wash - Summer 2018 - 24
Car Wash - Summer 2018 - 25
Car Wash - Summer 2018 - 26
Car Wash - Summer 2018 - 27
Car Wash - Summer 2018 - 28
Car Wash - Summer 2018 - 29
Car Wash - Summer 2018 - 30
Car Wash - Summer 2018 - 31
Car Wash - Summer 2018 - Harnessing the Power of Diversity
Car Wash - Summer 2018 - 33
Car Wash - Summer 2018 - 34
Car Wash - Summer 2018 - 35
Car Wash - Summer 2018 - 36
Car Wash - Summer 2018 - 37
Car Wash - Summer 2018 - 38
Car Wash - Summer 2018 - 39
Car Wash - Summer 2018 - 40
Car Wash - Summer 2018 - 41
Car Wash - Summer 2018 - Be the Best Servant Leader You Can Be
Car Wash - Summer 2018 - 43
Car Wash - Summer 2018 - 44
Car Wash - Summer 2018 - 45
Car Wash - Summer 2018 - 46
Car Wash - Summer 2018 - 47
Car Wash - Summer 2018 - Coaching Them Up
Car Wash - Summer 2018 - 49
Car Wash - Summer 2018 - 50
Car Wash - Summer 2018 - 51
Car Wash - Summer 2018 - 52
Car Wash - Summer 2018 - 53
Car Wash - Summer 2018 - 54
Car Wash - Summer 2018 - 55
Car Wash - Summer 2018 - 56
Car Wash - Summer 2018 - 57
Car Wash - Summer 2018 - Passing the Torch
Car Wash - Summer 2018 - 59
Car Wash - Summer 2018 - 60
Car Wash - Summer 2018 - 61
Car Wash - Summer 2018 - 62
Car Wash - Summer 2018 - 63
Car Wash - Summer 2018 - 64
Car Wash - Summer 2018 - 65
Car Wash - Summer 2018 - Celebrating ICA’s Emerging Leaders
Car Wash - Summer 2018 - 67
Car Wash - Summer 2018 - 68
Car Wash - Summer 2018 - 69
Car Wash - Summer 2018 - 70
Car Wash - Summer 2018 - 71
Car Wash - Summer 2018 - 72
Car Wash - Summer 2018 - 73
Car Wash - Summer 2018 - 74
Car Wash - Summer 2018 - VNTYPL8
Car Wash - Summer 2018 - 76
Car Wash - Summer 2018 - 77
Car Wash - Summer 2018 - 78
Car Wash - Summer 2018 - 79
Car Wash - Summer 2018 - 80
Car Wash - Summer 2018 - 81
Car Wash - Summer 2018 - 82
Car Wash - Summer 2018 - Marking a Milestone
Car Wash - Summer 2018 - 84
Car Wash - Summer 2018 - 85
Car Wash - Summer 2018 - The Car Wash Show 2018
Car Wash - Summer 2018 - 87
Car Wash - Summer 2018 - 88
Car Wash - Summer 2018 - 89
Car Wash - Summer 2018 - 90
Car Wash - Summer 2018 - 91
Car Wash - Summer 2018 - 92
Car Wash - Summer 2018 - 93
Car Wash - Summer 2018 - 94
Car Wash - Summer 2018 - 95
Car Wash - Summer 2018 - Car Wash Show Australia Prepares for Fall Show
Car Wash - Summer 2018 - 97
Car Wash - Summer 2018 - 98
Car Wash - Summer 2018 - Kati Wright, Lone Star Car Wash Systems
Car Wash - Summer 2018 - 100
Car Wash - Summer 2018 - 101
Car Wash - Summer 2018 - Take a Tour: Snap Clean Car Wash
Car Wash - Summer 2018 - 103
Car Wash - Summer 2018 - 104
Car Wash - Summer 2018 - 105
Car Wash - Summer 2018 - Automotive Technology
Car Wash - Summer 2018 - 107
Car Wash - Summer 2018 - 108
Car Wash - Summer 2018 - 109
Car Wash - Summer 2018 - 110
Car Wash - Summer 2018 - Regional Update: Western Carwash Association
Car Wash - Summer 2018 - 112
Car Wash - Summer 2018 - "The How of Carwashing"
Car Wash - Summer 2018 - 114
Car Wash - Summer 2018 - 115
Car Wash - Summer 2018 - Blast from the Past
Car Wash - Summer 2018 - 117
Car Wash - Summer 2018 - Download It!
Car Wash - Summer 2018 - Marketing Minute
Car Wash - Summer 2018 - 120
Car Wash - Summer 2018 - Top Tweets
Car Wash - Summer 2018 - Ask Champ
Car Wash - Summer 2018 - 123
Car Wash - Summer 2018 - Advertiser Index
Car Wash - Summer 2018 - 125
Car Wash - Summer 2018 - 126
Car Wash - Summer 2018 - 127
Car Wash - Summer 2018 - 128
Car Wash - Summer 2018 - 129
Car Wash - Summer 2018 - 5 Things
Car Wash - Summer 2018 - cover3
Car Wash - Summer 2018 - cover4
Car Wash - Summer 2018 - outsert1
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Car Wash - Summer 2018 - outsert3
Car Wash - Summer 2018 - outsert4
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Car Wash - Summer 2018 - outsert17
Car Wash - Summer 2018 - outsert18
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