Car Wash - Summer 2018 - 44

Robert K. Greenleaf originally published
his highly influential essay, "The Servant as
Leader," in 1970, after studying leadership
at AT&T over the course of forty years, but
only in the past few years has the servant
leadership movement come into its own.
Some high-performing servant-led
companies are Chick-fil-A, Home Depot,
UPS, Whole Foods, and Starbucks. Of
Fortune magazine's "Top Companies
to Work For," the majority report high
employee trust and engagement and low
turnover - all of which result from tactics
used by servant leaders.
At its core, servant leadership is about
decentralizing organizational structures
and focusing on employee empowerment
and innovation, which means upper management shares key decisions with team
members. The primary characteristics of a
servant leader are close listening and receptivity to all employees and stakeholders,
shared and transparent decision-making,
empathetic and open-minded treatment
of all customers and colleagues.
Servant leaders, too, are holistically
minded. They encourage learning inside
and outside of the office, and they offer

constructive feedback to both high- and
underperforming team members on a
consistent basis. Servant leaders are committed to the development and growth of
their employees, and they are committed
to coaching, not controlling. They are
self-aware and considerate of how their
behavior and leadership style affects others.
Most importantly, they are radical listeners, which means that they listen to everyone, all the time, and turn off their internal
responses systems while they do so.
Once upon a time, the shared assumption among business leaders was that the
only driver of leadership was the bottom
line, and team members were expected
to either hit their numbers or take a hike.
The stakeholders and shareholders were
the only important voices, and employees
were expected to fall in line, and do so
quietly. This command-and-control style
is steadily giving way to servant leadership's
more compassionate and holistic style.
Cheryl Bachelder, former CEO of
Popeyes Louisiana Kitchen and a wellknown servant leader, says that there's a lot
of misunderstanding about what servant
leadership is, and what it's not.

"I've come to think that our thinking
around the word humility trips us up,"
she said in an interview at the Servant
Leadership Summit. "Most of us think a
humble leader is soft spoken with no opinion or ambition, someone who just goes
around giving everyone hugs. That's not
the definition of servant leadership."

ARE YOU A
SERVANT LEADER?

In his seminal essay, Greenleaf offered a
way to assess servant leadership. He wrote,
"The best test [of a servant-leader], and
difficult to administer, is: Do those served
grow as persons? Do they, while being
served, become healthier, wiser, freer, more
autonomous, more likely themselves to
become servants? And, what is the effect on
the least privileged in society; will they benefit, or, at least, not be further deprived?"
Bachelder has her own, simplified version of a "best test" of servant leadership.
She asks herself: Are people better because
of my leadership? If not, what's in the way?
But that's easier said than done. "If I'm
in a room with angry franchisees," she said,
"my first response is to get angry right back.

DON'T JUST SELL YOUR CUSTOMERS A CAR WASH.

SELL THEM AN EXPERIENCE.
Hamilton Manufacturing offers some of the most durable and innovative products in
the industry, allowing you manage and market your car wash with ease.

HTK KIOSK

MOBILE APP

MANAGEMENT

Customizable wraps and
touch screen graphics
leave a lasting impression
on your customers
*
Sell wash bundles and
RFID subscriptions right
at the kiosk
*
3D image scanner for
redemption of QR codes
and barcodes

Branded to your wash!
*
Easily create deals and
alert your customers with
push notifications
*
Customers can purchase
or gift washes & wash
bundles anytime
*
Track individual customer
usage and spending

Our Hosted Solutions
software provides simple
administration including:

For information on our full range of high performance products,
visit us at hamiltonmfg.com or call 888-723-4858

44
C A R W A S H 1M A G A Z I N E
859978_Hamilton.indd

| WWW.CARWASH.ORG |

Mobile App management
*
ExpressPass RFID
management
*
Single-use and receipt
code management
*
Financial data & reporting

ALWAYS LEAD. NEVER FOLLOW.

SUMMER 2018

05/05/17 11:12 PM


http://www.hamiltonmfg.com http://www.hamiltonmfg.com http://WWW.CARWASH.ORG

Table of Contents for the Digital Edition of Car Wash - Summer 2018

Letter from the ICA
Meet the Board
By the Numbers
Overheard Online
What Makes a Good Leader
Harnessing the Power of Diversity
Be the Best Servant Leader You Can Be
Coaching Them Up
Passing the Torch
Celebrating ICA’s Emerging Leaders
VNTYPL8
Marking a Milestone
The Car Wash Show 2018
Car Wash Show Australia Prepares for Fall Show
Kati Wright, Lone Star Car Wash Systems
Take a Tour: Snap Clean Car Wash
Automotive Technology
Regional Update: Western Carwash Association
"The How of Carwashing"
Blast from the Past
Download It!
Marketing Minute
Top Tweets
Ask Champ
Advertiser Index
5 Things
Car Wash - Summer 2018 - Intro
Car Wash - Summer 2018 - bellyband1
Car Wash - Summer 2018 - bellyband2
Car Wash - Summer 2018 - cover1
Car Wash - Summer 2018 - cover2
Car Wash - Summer 2018 - 3
Car Wash - Summer 2018 - 4
Car Wash - Summer 2018 - 5
Car Wash - Summer 2018 - 6
Car Wash - Summer 2018 - 7
Car Wash - Summer 2018 - 8
Car Wash - Summer 2018 - 9
Car Wash - Summer 2018 - 10
Car Wash - Summer 2018 - Letter from the ICA
Car Wash - Summer 2018 - 12
Car Wash - Summer 2018 - Meet the Board
Car Wash - Summer 2018 - By the Numbers
Car Wash - Summer 2018 - 15
Car Wash - Summer 2018 - 16
Car Wash - Summer 2018 - Overheard Online
Car Wash - Summer 2018 - 18
Car Wash - Summer 2018 - 19
Car Wash - Summer 2018 - 20
Car Wash - Summer 2018 - 21
Car Wash - Summer 2018 - What Makes a Good Leader
Car Wash - Summer 2018 - 23
Car Wash - Summer 2018 - 24
Car Wash - Summer 2018 - 25
Car Wash - Summer 2018 - 26
Car Wash - Summer 2018 - 27
Car Wash - Summer 2018 - 28
Car Wash - Summer 2018 - 29
Car Wash - Summer 2018 - 30
Car Wash - Summer 2018 - 31
Car Wash - Summer 2018 - Harnessing the Power of Diversity
Car Wash - Summer 2018 - 33
Car Wash - Summer 2018 - 34
Car Wash - Summer 2018 - 35
Car Wash - Summer 2018 - 36
Car Wash - Summer 2018 - 37
Car Wash - Summer 2018 - 38
Car Wash - Summer 2018 - 39
Car Wash - Summer 2018 - 40
Car Wash - Summer 2018 - 41
Car Wash - Summer 2018 - Be the Best Servant Leader You Can Be
Car Wash - Summer 2018 - 43
Car Wash - Summer 2018 - 44
Car Wash - Summer 2018 - 45
Car Wash - Summer 2018 - 46
Car Wash - Summer 2018 - 47
Car Wash - Summer 2018 - Coaching Them Up
Car Wash - Summer 2018 - 49
Car Wash - Summer 2018 - 50
Car Wash - Summer 2018 - 51
Car Wash - Summer 2018 - 52
Car Wash - Summer 2018 - 53
Car Wash - Summer 2018 - 54
Car Wash - Summer 2018 - 55
Car Wash - Summer 2018 - 56
Car Wash - Summer 2018 - 57
Car Wash - Summer 2018 - Passing the Torch
Car Wash - Summer 2018 - 59
Car Wash - Summer 2018 - 60
Car Wash - Summer 2018 - 61
Car Wash - Summer 2018 - 62
Car Wash - Summer 2018 - 63
Car Wash - Summer 2018 - 64
Car Wash - Summer 2018 - 65
Car Wash - Summer 2018 - Celebrating ICA’s Emerging Leaders
Car Wash - Summer 2018 - 67
Car Wash - Summer 2018 - 68
Car Wash - Summer 2018 - 69
Car Wash - Summer 2018 - 70
Car Wash - Summer 2018 - 71
Car Wash - Summer 2018 - 72
Car Wash - Summer 2018 - 73
Car Wash - Summer 2018 - 74
Car Wash - Summer 2018 - VNTYPL8
Car Wash - Summer 2018 - 76
Car Wash - Summer 2018 - 77
Car Wash - Summer 2018 - 78
Car Wash - Summer 2018 - 79
Car Wash - Summer 2018 - 80
Car Wash - Summer 2018 - 81
Car Wash - Summer 2018 - 82
Car Wash - Summer 2018 - Marking a Milestone
Car Wash - Summer 2018 - 84
Car Wash - Summer 2018 - 85
Car Wash - Summer 2018 - The Car Wash Show 2018
Car Wash - Summer 2018 - 87
Car Wash - Summer 2018 - 88
Car Wash - Summer 2018 - 89
Car Wash - Summer 2018 - 90
Car Wash - Summer 2018 - 91
Car Wash - Summer 2018 - 92
Car Wash - Summer 2018 - 93
Car Wash - Summer 2018 - 94
Car Wash - Summer 2018 - 95
Car Wash - Summer 2018 - Car Wash Show Australia Prepares for Fall Show
Car Wash - Summer 2018 - 97
Car Wash - Summer 2018 - 98
Car Wash - Summer 2018 - Kati Wright, Lone Star Car Wash Systems
Car Wash - Summer 2018 - 100
Car Wash - Summer 2018 - 101
Car Wash - Summer 2018 - Take a Tour: Snap Clean Car Wash
Car Wash - Summer 2018 - 103
Car Wash - Summer 2018 - 104
Car Wash - Summer 2018 - 105
Car Wash - Summer 2018 - Automotive Technology
Car Wash - Summer 2018 - 107
Car Wash - Summer 2018 - 108
Car Wash - Summer 2018 - 109
Car Wash - Summer 2018 - 110
Car Wash - Summer 2018 - Regional Update: Western Carwash Association
Car Wash - Summer 2018 - 112
Car Wash - Summer 2018 - "The How of Carwashing"
Car Wash - Summer 2018 - 114
Car Wash - Summer 2018 - 115
Car Wash - Summer 2018 - Blast from the Past
Car Wash - Summer 2018 - 117
Car Wash - Summer 2018 - Download It!
Car Wash - Summer 2018 - Marketing Minute
Car Wash - Summer 2018 - 120
Car Wash - Summer 2018 - Top Tweets
Car Wash - Summer 2018 - Ask Champ
Car Wash - Summer 2018 - 123
Car Wash - Summer 2018 - Advertiser Index
Car Wash - Summer 2018 - 125
Car Wash - Summer 2018 - 126
Car Wash - Summer 2018 - 127
Car Wash - Summer 2018 - 128
Car Wash - Summer 2018 - 129
Car Wash - Summer 2018 - 5 Things
Car Wash - Summer 2018 - cover3
Car Wash - Summer 2018 - cover4
Car Wash - Summer 2018 - outsert1
Car Wash - Summer 2018 - outsert2
Car Wash - Summer 2018 - outsert3
Car Wash - Summer 2018 - outsert4
Car Wash - Summer 2018 - outsert5
Car Wash - Summer 2018 - outsert6
Car Wash - Summer 2018 - outsert7
Car Wash - Summer 2018 - outsert8
Car Wash - Summer 2018 - outsert9
Car Wash - Summer 2018 - outsert10
Car Wash - Summer 2018 - outsert11
Car Wash - Summer 2018 - outsert12
Car Wash - Summer 2018 - outsert13
Car Wash - Summer 2018 - outsert14
Car Wash - Summer 2018 - outsert15
Car Wash - Summer 2018 - outsert16
Car Wash - Summer 2018 - outsert17
Car Wash - Summer 2018 - outsert18
http://www.nxtbook.com/naylor/ICWQ/ICWQ0218
http://www.nxtbook.com/naylor/ICWQ/ICWQ0118
http://www.nxtbook.com/naylor/ICWQ/ICWQ0417
http://www.nxtbook.com/naylor/ICWQ/ICWQ0317
http://www.nxtbook.com/naylor/ICWQ/ICWQ0217
http://www.nxtbook.com/naylor/ICWQ/ICWQ0117
http://www.nxtbook.com/naylor/ICWQ/ICWQ0416
http://www.nxtbook.com/naylor/ICWQ/ICWQ0316
http://www.nxtbook.com/naylor/ICWQ/ICWQ0216
http://www.nxtbook.com/naylor/ICWQ/ICWQ0116
http://www.nxtbook.com/naylor/ICWQ/Euro-International
http://www.nxtbook.com/naylor/ICWQ/ICWQ0415
http://www.nxtbook.com/naylor/ICWQ/ICWQ0315
http://www.nxtbook.com/naylor/ICWQ/ICWQ0215
http://www.nxtbook.com/naylor/ICWQ/ICWQ0115
http://www.nxtbook.com/naylor/ICWQ/ICWQ0414
http://www.nxtbook.com/naylor/ICWQ/ICWQ0314
http://www.nxtbook.com/naylor/ICWQ/ICWQ0214
http://www.nxtbook.com/naylor/ICWQ/ICWQ0114
http://www.nxtbook.com/naylor/ICWQ/ICWQ0413
http://www.nxtbook.com/naylor/ICWQ/ICWQ0313
http://www.nxtbook.com/naylor/ICWQ/ICWQ0213
http://www.nxtbook.com/naylor/ICWQ/ICWQ0113
http://www.nxtbook.com/nxtbooks/naylor/ICWQ0412
http://www.nxtbook.com/nxtbooks/naylor/ICWQ0312
http://www.nxtbook.com/nxtbooks/naylor/ICWQ0212
http://www.nxtbook.com/nxtbooks/naylor/ICWQ0112
http://www.nxtbook.com/nxtbooks/naylor/ICWQ0411
http://www.nxtbook.com/nxtbooks/naylor/ICWQ0311
http://www.nxtbookMEDIA.com