College Services - Summer 2014 - (Page 30)
Get to Know...
Christopher Bradie, Ed.D.
ASSOCIATE VICE PRESIDENT, BUSINESS SERVICES, UNIVERSITY OF PENNSYLVANIA
AT-LARGE MEMBER OF THE NACAS BOARD OF DIRECTORS
INTERVIEWED BY MELANIE SPOSA, EXECUTIVE ASSISTANT, DREXEL BUSINESS SERVICES, DREXEL UNIVERSIT Y.
Q: TO BEGIN, WHAT PROMPTED YOU TO JOIN NACAS?
A: I've come to realize that NACAS serves an important purpose of connecting
people with similar responsibilities and opportunities. Even though every higher
education institution is unique, there are many commonalities. NACAS offers a
formal forum to discuss challenges and to inspire and engage one another. As
institutions, we don't have to operate alone.
Q: TELL US ABOUT WHAT GOT YOU STARTED IN AUXILIARY SERVICES
AND WHERE YOU ARE TODAY.
A: I graduated from the University of Pennsylvania's Wharton School and
became a buyer in New York City. Before graduating, I interned with business
services' IT group; however, I departed to further develop my work experience.
Having missed higher education, I applied for an opportunity to be a retail buyer
in the campus computer store, a job that complemented my work experience.
Today I am the associate vice president for business services, a division comprised of 19 departments. In addition to business units like the bookstore or ID
center, I also oversee the division's communications and external relations, marketing and business development, and information technology. The division is a
great, effective team. My manager, and her manager as well, are also Penn alumni
spanning over multiple decades, so I believe we experience life and Penn uniquely
and vicariously through today's students who are ultimately on the cutting edge.
Q: EXPANDING MORE ON YOUR TEAM'S GENERATIONAL DIVERSITY
ON EXPERIENCING PENN, CAN YOU TELL US ABOUT SOME
CHALLENGES YOU FACE WITH THE CURRENT GENERATION OF
STUDENTS AS WELL AS WITHIN AUXILIARY SERVICES OVERALL?
A: With the array of departments our division oversees, challenges are constantly
in flux. Speaking in terms of communications and external relations, there are the
constituent issues of student activism, media relations, and social responsibility.
Operationally and within the scope of auxiliaries, quality assurance of the customer's experience cross-departmentally is always a priority. There is constant
concern that the services delivered are aligned with what the community expects
them to be. When a gap is identified, it's my position to analyze its existence and
either seek to close it or else develop an explanation as to why the variance exists.
Regarding the millennials, they are an extremely intelligent group who take
advantage of opportunities around them. They are global citizens. They care.
Auxiliary services' challenge and responsibility is to align our services with these
attributes and sometimes even to demonstrate what their goals, ideas, or input
looks like in practice; that is, to both accommodate and shape them along the way.
Q: SOUNDS TRULY EXCITING AND EXHAUSTING! WITH ALL
YOU JUGGLE, WHAT IS THE MOST PRODUCTIVE PART OF YOUR
DAY AND WHY?
A: Easily it is my weekly 1:1 meetings with my direct reports. Typically, the
meetings are an hour of co-productive, collaborative discussions. It is my way of
keeping on top of what is going on around the university, to participate in some
small way in what they are doing, and to focus on and appreciate the people who
are making it all happen.
CO LLEGE SERVI CE S | S UM M ER 2 0 1 4
Table of Contents for the Digital Edition of College Services - Summer 2014
Opening Remarks: Presidential Perspective
Lyn Heward on inclusive excellence
Web design for inclusive excellence
Planning for inclusive conferences
Supporting and integrating international students into the academic community
An experience to dine for
NACAS Business Partner of the Year
Get to Know…
2014 Mereese Ladson Diversity Scholarship winners
The NACAS Inclusive Excellence Committee pushes forward with Association goals in mind
Professional Development Calendar
In Closing: Executive Summary
College Services - Summer 2014