The Western Journal 2013 - (Page 39)

MSCC : Discover Your Service-Specific Association By Michelle Morra-Carlisle S ervice work is unique, often spur of the moment and on-call. In 40-below weather when a building’s pipes freeze and the heat goes off, service workers need to react quickly. They deal with vehicles, several customers a day, and solve a boundless array of problems. Their work is anything but routine. It was to address the unique challenges of mechanical service contractors that MCA Canada formed Mechanical Service Contractors Canada (MSCC). The only national organization in the country dedicated to mechanical service contactors, it represents the interests of service, repair and retrofit contractors. Back in 2007 when Daryl Sharkey and other industry representatives initially explored the possibility of forming a service-specific association, it didn’t take long for them to realize there was a need. Today Sharkey, who is Executive Director of MSCC, is optimistic that service contractors all over Canada will recognize the advantages of an association that represents them and advocates for issues that impact them directly. “We have over 120 members and haven’t even started going out into the market and recruiting outside of the MCA,” he says. “There is so much to take advantage of as a service or mechanical contractor in general that MCA offers. Education programs and services, representation, communications, faceto-face networking and more.” The MSCC was created with one primary goal: to increase its members’ profits. All membership perks are geared to helping people do their jobs better and succeed in business. For example, the association offers business tools and resources including labour estimating manuals, safety manuals, technical manuals and hundreds of others. A Career Centre posts jobs and resumés, and outlines several careers so that people entering the sector know exactly what to expect. To maintain a high professional standard, MSCC has developed a national certification program in consultation with industry stakeholders. Contractor Certification is awarded to outstanding contractors who have demonstrated best-business practices in seven areas of key competencies. Also available is Technician Certification for plumbing, heating and HVAC journeypersons who have extensive experience and pass an online test in their particular discipline. Derksen Plumbing and Heating in Winnipeg was the first company to qualify for MSCC certified contractor designation. “People nowadays want to know they’re not dealing with flyby-night companies,” says the company’s Service Manager Kendra Jackson, who finds MSCC certification a definite business advantage. “If customers get a mechanical service contractor that’s part of our group,” she says, “they know he or she is trained with proper safety, proper licenses, proper insurance, certification, inventory, and customer service.” Besides certification, another competitive advantage of joining the MSCC is the ongoing education available to members. There is so much to take advantage of as a service or mechanical contractor in general that MCA offers. Nowhere else will Canadian mechanical service contractors find so many programs that specifically address their jobs and the issues they face. MSCC has partnered with the industry’s top teaching professionals to offer programs that, so far, include Dispatcher Training, Service Managers Training, Mechanical/ Electrical Troubleshooting, Managing Service Projects, Selling Skills Training, Charge-Out Rates, Project Management, Evaluating Your Financial Performance, and 4 Ways To Grow Your Business. Participants gain far more than classroom knowledge because their instructors use real-world experience in combination with the very latest best business practices. Perhaps even more appealing to members is the association’s ability to adapt, sometimes with tailor-made training at the request of members. Jackson recently experienced this herself when, at her request, an instructor delivered a halfday session on Growing and Developing Service Supervisors to a group of contractors she was able to gather thanks to her networking contacts. “If I were to go to the Canadian Mechanical Contracting Education Foundation (CMCEF) and say I had five people wanting a training session on customer service, an instructor might not come in,” she says. “But as a member of MSCC I can easily gather 20 people to make it worth the instructor’s time.” One great advantage of being part of a very large trade contractor association is leverage. MSCC has partnered with companies to offer members great deals on vehicles, hotels, office supplies, insurance, fuel, apparel, travel and more. Daryl Sharkey, Executive Director of MSCC says members save thousands of dollars by taking advantage of these discounts. One member recently purchased four vehicles for the price of three thanks to the program, and there are many other savings success stories. “One program alone, our insurance program, will probably save you enough money as a member to cover your entire dues,” Sharkey says, “because the program we negotiated nationally has offered our members discounts and rebates based on signing up for the program and having a strong health and safety record. If that’s the case, they get a significant discount and rebate.” Another benefit of MSCC membership is the opportunity to network. Even for people who work in small numbers or solo, there’s no reason not to have contact with like-minded Mechanical Contractors Associations of Alberta, B.C., Manitoba & Saskatchewan 2013 39 http://www.naylornetwork.com/mab-nxt

Table of Contents for the Digital Edition of The Western Journal 2013

MCA Canada
Alberta
British Columbia
Manitoba
Saskatchewan
Alberta
British Columbia
Manitoba
Saskatchewan
Inspiring Innovation with Current and Future Students
Balancing Industry Growth with Environmental Concerns
An Even Greener British Columbia
Saskatchewan Immigration and the Mechanical Contracting Industry
MSCC : Discover Your Service-Specific Association
Helping To Shape the Talent of Tomorrow
A Living Breathing Building: VIDOInterVac
Index to Advertisers

The Western Journal 2013

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