Meeting MPI Toronto - May/June 2014 - (Page 19)
THE GENERATIONAL DIVIDE:
By Trevor Lui
NEED TO KNOW AS
A TEAM LEADER
ne of the biggest challenges we face in our industry is our inability to successfully pair our event professionals in
different generations commensurate with the total amount of people there are. With a record number of people
choosing business meetings as a career and potentially a mass exodus in the coming years, an impending void will
require filling. Success will be rated not on how we "used to" manage our people and businesses, but how we adapt
to the changing needs of today and prepare for a sustained future. As an industry, we need to evaluate the key touch points and
find a way to better understand each other. This is a topic gaining tremendous momentum and one that should continue to spur
MENTOR AND COACH
"Speed of the leader, speed of the pack." Be there with
your team when you are managing expectations, through
thick and thin. Loyalty is built; respect is earned. Leaving a
legacy is forever. Develop a company mentoring program
and see how it can spur change - it's priceless.
It is our best friend and our worst enemy. Where dialup phones and pagers were the norm, understanding
pinpoint topics inside 140 characters is key, and yes that
means email is also on its way out.
The younger the generation, the shorter the attention
span - that's why TedX Talks are so successful. Make
them short, to the point and impactful. And yes, that
means no bar graphs and pie charts - yuck!
Just because you're the boss or manager, it doesn't
mean you know everything. Successful mentorship is
a two-way street, not a cul de sac. The more you know
about your team, the easier it is to manage.
BE A "DO-GOODER"
Making money is good business. How you do it will help
you retain the best people. People, planet, profit: The
triple bottom line is the perfect balance.
You don't speak or manage everyone the same way. Just
like you wouldn't speak to an adult in baby gibberish,
you need to understand your audience and what method
works best with each generation. Yes, you might need to
learn words like "hashtag," "selfie" and "besties."
SMARTER NOT HARDER
Don't prevent your staff from using social media;
embrace and promote it and integrate it into your
business ... they'll be your best brand advocates.
The days where rating employee value and loyalty by
hours worked are gone. Judge your staff on the quality of
their work. If they can take an eight-hour job and "blow off
the doors" in 4, you should count yourself lucky.
Money talks, but it isn't everything. Younger generations
sometimes just want to know that you're listening. Get
out of your ivory tower and join the masses, pat some
backs and slap some high-fives.
Yes, have impromptu celebratory sessions to reward
your staff. And be cool about it; call in a food truck for
lunch or do a group hot yoga class. A craft beer here and
there won't hurt either. Coffee gift cards suck.
Trevor Lui is the Director of Operations and Sustainability of The International Centre and can be reached
www.mpitoronto.org | MEETING * 19
Table of Contents for the Digital Edition of Meeting MPI Toronto - May/June 2014
The Evolution of Meetings: Top 10 Changes in the Past Decade
Load ‘Em Up: Top 10 Considerations For Offsite Events
Crossing Borders: Top 10 Things to Consider When Planning an International Event
Location, Location, Location: Top 10 Reasons Why Venue Selection is Key
Student Spotlight: Top 10 Ways to Elevate the Overall Event Experience
Create a Buzz: Top 10 Event Marketing Tips
Think Outside the Meeting Room: Top 10 Ways to Create Experiential Learning
The Generational Divide: Top 10 Differences You Need to Know as a Team Leader
Welcome, New Members!
Blast from the Past: 35 Years of MPI Toronto
Advertisers’ Index & Advertiser.com
The Last Word
Meeting MPI Toronto - May/June 2014