Success by Association - May/June 2017 - 12

individual assessments tools such as DISC, Values Index,
Attributes Index, and StrengthFinder2.0 can be of value
to identify individuals' strengths to build on or areas of
improvement. The assessments provide useful information
but most valuable is talking through what this means for
the individual's or team's development.

Data
u	Most nonprofits do not track the right or most important
information. If they track or report on anything it is usually
"activity" - how many training events were held, how many
brochures were sent out, or how much money was spent
on certain activities or services, and so forth. This may be
useful data in operational terms but does not show if the
organization is successful at doing what it is supposed to
do. An exception is finances. A budget versus actual report
not only shows financial viability but reflects whether the
organization is appropriately allocating resources to its
priorities.
u	Most important is to identify what the organization's aims
are (see mission/vision), what results are sought, and how
those results are to be measured. Measurement is infinitely
important.
u	The right data is especially important for the board to
monitor if the organization is delivering on its mission, and
for donors and funding agencies to be shown what has
been accomplished as a result of their contributions or
grants. These people are (or should be) less interested in
"how" something was done than in what was achieved.

Issues
All organizations face challenges and obstacles. These
may be internal (poor internal communication, lack of
teamwork, inadequate attention to stakeholders, etc.) or
external (competition for funding, external regulations, lack
of awareness by the general public of the organization and
its aims, etc.). It's critical to identify the key obstacles or
issues, discuss them in an appropriate group, and prioritize
them, determine who is charged with developing options
to solve or overcome the issues (including what human,
financial, or materials resources are needed), stay focused
on implementation and solutions, review progress and adjust
implementation of solutions as needed, and review outcomes
for lessons learned.
Volunteers are part of that process. They also need to be held
accountable for identifying issues and solutions (this may be
done jointly with staff), implementation, and review. The closer
to the "action" that this process can take place, the better.

Process
In much of the nonprofit world, we are guided by passion and
emotion. The work is heart based not head based. A major
shortcoming in many nonprofits is a lack of clarity, about
processes. Documentation is key. Too often in nonprofits the
processes are vague, are only known by some long-serving
staff member, or are not kept up to date.
Certain processes (i.e., HR accounting, membership, etc.)
are standard though need to be tailored to the particular

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success || may/june 2017


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Table of Contents for the Digital Edition of Success by Association - May/June 2017

How To Help Your Managers (or You) Resolve Conflict in the Workplace
Core4 Principles to Demonstrate Member Value
Annual Meeting Preview
What To Do in Winston-Salem
Annual Meeting Registration Form
You’ll Lobby for Me Whether or Not I Join!
What Are You Bringing to the Table?
President’s Message
Event Calendar
Buyers’ Guide
Member Updates
Advertiser Index
Young Leader Profile
Advertiser Showcase
Executive Director’s Message
Success by Association - May/June 2017 - Intro
Success by Association - May/June 2017 - cover1
Success by Association - May/June 2017 - cover2
Success by Association - May/June 2017 - 3
Success by Association - May/June 2017 - President’s Message
Success by Association - May/June 2017 - Event Calendar
Success by Association - May/June 2017 - 6
Success by Association - May/June 2017 - How To Help Your Managers (or You) Resolve Conflict in the Workplace
Success by Association - May/June 2017 - Core4 Principles to Demonstrate Member Value
Success by Association - May/June 2017 - 9
Success by Association - May/June 2017 - 10
Success by Association - May/June 2017 - 11
Success by Association - May/June 2017 - 12
Success by Association - May/June 2017 - 13
Success by Association - May/June 2017 - 14
Success by Association - May/June 2017 - 15
Success by Association - May/June 2017 - Annual Meeting Preview
Success by Association - May/June 2017 - 17
Success by Association - May/June 2017 - What To Do in Winston-Salem
Success by Association - May/June 2017 - Annual Meeting Registration Form
Success by Association - May/June 2017 - You’ll Lobby for Me Whether or Not I Join!
Success by Association - May/June 2017 - Buyers’ Guide
Success by Association - May/June 2017 - Member Updates
Success by Association - May/June 2017 - 23
Success by Association - May/June 2017 - What Are You Bringing to the Table?
Success by Association - May/June 2017 - Advertiser Index
Success by Association - May/June 2017 - Young Leader Profile
Success by Association - May/June 2017 - 27
Success by Association - May/June 2017 - Advertiser Showcase
Success by Association - May/June 2017 - 29
Success by Association - May/June 2017 - Executive Director’s Message
Success by Association - May/June 2017 - cover3
Success by Association - May/June 2017 - cover4
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