Success by Association - May/June 2017 - 7

conflictresolution

How to Help Your Managers (or You)
Resolve Conflict in the Workplace
Tom Sheehan

A

key workplace skill that always seems to be
overlooked is managing and resolving conflict. The
beauty of this skill is that it can be utilized in both
your professional and personal lives.

While it is clear that not all conflict is unproductive,
oftentimes smoldering conflict works beneath the surface to
undermine our relationships, and add unwanted stress.
Managing and resolving conflict requires the ability to quickly
reduce your stress levels to bring your emotions into balance.
You can ensure that the process is as positive as possible by
sticking to the following guidelines:

1

Make conflict resolution the priority rather
than winning (or "being right")

Maintaining and strengthening the relationship, rather than
"winning" the argument, should always be your first priority.
Be respectful of the other person and his or her viewpoint. By
doing so, you increase the odds of a "win-win" outcome.

3

Focus on the present.

When you hold on to grudges or past resentments, your
ability to see the reality of the current situation is greatly
impaired. Rather than looking to the past and assigning
blame, focus on what you can do in the here-and-now to
solve the current problem at hand.

4

energy. If you go through life "searching" for opportunities
to be pissed off at the world, you shouldn't have any
problems finding a good conflict every day. That type of
demeanor will only serve to bring you down and create
collateral damage all around you.

5

Be willing to forgive.

Listen to what is said (and felt).

When we really listen we connect more deeply to our own
needs and emotions, and to those of other people. Listening
also informs us, and makes it easier for others to hear us
when it's our turn to speak. For best results: Listen to "hear or
understand," and not to "respond."

2

"Managing and resolving conflict requires
the ability to quickly reduce your stress
levels to bring your emotions into balance."

Pick your battles.

Conflicts are often draining. As such, it's important to
consider whether the issue is really worthy of your time and

Resolving conflict is impossible if you're unwilling or unable
to forgive. Resolution can only be found when you let go of
the urge to punish. The urge to punish can never compensate
for our losses and only adds to our injury by further depleting
and draining our lives.

6

Know when to let something go.

If you can't come to an agreement, agree to disagree. It takes
two people to keep an argument going. If a conflict is going
nowhere, choose to disengage and move on. z

Tom Sheehan, MBA, SPHR, is the HR
Business Partner with CAI. He brings 20+
years of extensive, broad-based strategic,
tactical and practical HR experience
to CAI's Advice & Resolution team. He
advises HR and other business leaders
on talent management, organizational
effectiveness, employee engagement, M&A's, and
employee relations. CAI delivers HR, compliance, and
people development solutions to 1,100+ NC companies
to help them build engaged, well-managed and low-risk
workplaces. Contact us to find out how we can help your
company.
Tom can be reached at 919.325.4113 or
tom.sheehan@capital.org.

may/june 2017

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success

7



Table of Contents for the Digital Edition of Success by Association - May/June 2017

How To Help Your Managers (or You) Resolve Conflict in the Workplace
Core4 Principles to Demonstrate Member Value
Annual Meeting Preview
What To Do in Winston-Salem
Annual Meeting Registration Form
You’ll Lobby for Me Whether or Not I Join!
What Are You Bringing to the Table?
President’s Message
Event Calendar
Buyers’ Guide
Member Updates
Advertiser Index
Young Leader Profile
Advertiser Showcase
Executive Director’s Message
Success by Association - May/June 2017 - Intro
Success by Association - May/June 2017 - cover1
Success by Association - May/June 2017 - cover2
Success by Association - May/June 2017 - 3
Success by Association - May/June 2017 - President’s Message
Success by Association - May/June 2017 - Event Calendar
Success by Association - May/June 2017 - 6
Success by Association - May/June 2017 - How To Help Your Managers (or You) Resolve Conflict in the Workplace
Success by Association - May/June 2017 - Core4 Principles to Demonstrate Member Value
Success by Association - May/June 2017 - 9
Success by Association - May/June 2017 - 10
Success by Association - May/June 2017 - 11
Success by Association - May/June 2017 - 12
Success by Association - May/June 2017 - 13
Success by Association - May/June 2017 - 14
Success by Association - May/June 2017 - 15
Success by Association - May/June 2017 - Annual Meeting Preview
Success by Association - May/June 2017 - 17
Success by Association - May/June 2017 - What To Do in Winston-Salem
Success by Association - May/June 2017 - Annual Meeting Registration Form
Success by Association - May/June 2017 - You’ll Lobby for Me Whether or Not I Join!
Success by Association - May/June 2017 - Buyers’ Guide
Success by Association - May/June 2017 - Member Updates
Success by Association - May/June 2017 - 23
Success by Association - May/June 2017 - What Are You Bringing to the Table?
Success by Association - May/June 2017 - Advertiser Index
Success by Association - May/June 2017 - Young Leader Profile
Success by Association - May/June 2017 - 27
Success by Association - May/June 2017 - Advertiser Showcase
Success by Association - May/June 2017 - 29
Success by Association - May/June 2017 - Executive Director’s Message
Success by Association - May/June 2017 - cover3
Success by Association - May/June 2017 - cover4
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