nrmca in focus 2017 Quality Benchmarking Survey By Karthik Obla and Rongjin Hong Introduction The 2017 NRMCA Quality Benchmarking Survey was conducted in the calendar year 2017. This is the fourth such survey, the previous ones were conducted in 2014, 2012 and 2010. This is the first time that the benchmark information has been obtained from the annual quality award application. Comparisons are made for results of this survey to prior ones when the questions are similar to serve as a trend analysis. Surveys were completed by NRMCA 22 ı SPRING 2018 Producer member companies that either represented the whole company or a division of the company. The survey is facilitated by the NRMCA Research Engineering and Standards Committee. This article provides a snapshot of the findings. The complete report establishes benchmarks for various aspects of a company's quality management system and is available free for all quality award participants. In most cases, the weighted average is reported. Weighted average was determined by multiplying the percent volume of each company listed and the individual company average statistic (similar items are covered in the NRMCA Quality Certification program). For this survey, respondents were asked to use data from the most recent fiscal year. Respondents were asked to avoid guessing and not to respond to questions where information was not available. There were 46 respondents to this survey compared to 15 respondents recorded in 2014.