Concrete inFocus - Fall 2017 - 26
or the past 10 years, I've asked project
teams "from your experience what is
it that makes one project succeed and
another fail?" More than 95 percent of team
members said that good communication was
the reason for their success and poor communication was the reason for their failures.
Clearly, communication appears to be the key
to team success.
After asking these questions of 134 different project teams and then working with
each team to improve their results, I began
to realize that often what the team believes
to be a "communication" issue is actually a
symptom of the real problem - or root cause.
When a team identifies its problem as one of
poor communication and then works to try
and resolve the "poor communication" issue,
I found that significant improvement could
not be made. Only by understanding the root
cause can you effectively work to solve the
underlying issue. Over time patterns began
to emerge. I've identified seven different root
causes for team failure for which the project
teams misidentified poor communication as
Let's look at each of these root causes in
more detail to see if you identify any that
might be affecting your team and to learn
what you might do to overcome them.
Root Cause #1: Fear
Fear makes team members feel the need to
protect their own interests. When we feel the
need to protect we certainly are not going to