STORES Magazine - July 2015 - 59


What she needed
was a POS system, a bar coding
system that would
keep track of inventory, a way to
pull up reports at
any time and know
where sales were
at any point of the
month and a way
to keep track of ordering. Mann also
needs to provide
reports to the state
Bureau of Services
for Blind Persons,
to which she pays
a portion of her
get my vision back," she says, "I went
to the Michigan Training Center for
the Blind in Kalamazoo. They teach
you life skills -basically, how to be
blind and live a full, productive life.
While I was there learning those skills,
I learned about something called the
Business Enterprise Program. My husband and I had thought about opening a coffee shop - we were looking
into locations and funding and had
actually toured some places in Italy
and also Seattle. But then I found out
that this program - which is designed
for blind people - is federally mandated, and I said, 'That's what I want
to do.'"
Mann actually jumped the gun on
her training, and began running the
cafe in the Michigan Hall of Justice
in 2009. "I became what they call a
temporary operator while I was still
attending classes. Running the cafeteria and taking classes at the same
time was really hectic, but it had to be
done." She graduated from the program and became a licensed operator
in 2010, and moved into her current
headquarters location in the General
Office Building in 2011.
Mann is charismatic and inspiring;
one of the people she inspired was her
NRF.COM/STORES

niece, Kristina Rae Smith. At one time
Smith had hoped to work with her
aunt in a location like the General Office Building, though this didn't come
to pass; in 2005, Smith was diagnosed
with glioblastoma, a particularly aggressive type of brain cancer. She died
in September 2011, three weeks short
of what would have been her 30th
birthday.
"The cafe is named for her," says
Mann. "She had three boys, and we
do whatever we can to involve the
boys in the place and let them know
she'll never be forgotten. The reason
we have stars in the logo is that her
first word was 'star.'"
TALK TO ME
To keep track of the various organizational and financial parts of her
operation, Mann relies on a First Data
Corporation point-of-sale and data
management system called Clover,
which allows her to access data and
generate reports through a touchscreen and talkback capability.
"I don't want to say being blind is
the most horrible thing in the world,"
she says, "but it's not necessarily easy
either, especially when it comes to paperwork."

monthly revenues.
"I needed to be able to generate reports so that everyone would
know that everything was being done
fairly," she says. "In order to make it
easier for my accountant at the end of
the year, and easier for me, I needed
to have a system with speech talkback
capability, like the ones on the iPad or
iPhone I use, or my computer. I had
researched the Clover and decided it
was what I wanted. First of all, it was
the only one I found that had that
kind of really good accessibility. And
it was way less expensive than other
systems I considered."
Mann was recently approached with
yet another business opportunity: selling souvenirs in the Michigan state
capitol. "Their biggest concern," she
says, "was keeping track of inventory.
I said, 'Relax. We can just assign each
item a bar code, and if you want an
inventory record sheet every week,
every day, every hour, I can give you
one. I can do it from my iPad, I can do
it from my car, I can do it while I'm
on vacation, I can do it while I'm out
by my pool on a Saturday. Don't you
worry, I can keep track of your inventory.' This system? Hey, a blind girl
can operate it."
STORES July 2015 59


http://www.michigan.gov/lara/0,4601,7-154-61256_28313_33124---,00.html http://www.michigan.gov/lara/0,4601,7-154-61256_28313_33124---,00.html https://www.firstdata.com/en_us/smallbusiness/clover-station.html https://www.firstdata.com/en_us/smallbusiness/clover-station.html https://www.firstdata.com/en_us/smallbusiness/clover-station.html http://www.NRF.COM/STORES

Table of Contents for the Digital Edition of STORES Magazine - July 2015

Top 100 Retailers
Retail People
No Flash in the Pan
Lost and Found
C2W
Editor's Page
President's Page
Retail Politics
NRF News
POV
NRF Communities Update
End Cap
Trends
Online
Technology
Human Resources
Social Media
Merchandising
Software
Finance
Marketing
Personnel
Operations
STORES Magazine - July 2015 - Cover1
STORES Magazine - July 2015 - Cover2
STORES Magazine - July 2015 - 3
STORES Magazine - July 2015 - 4
STORES Magazine - July 2015 - 5
STORES Magazine - July 2015 - Editor's Page
STORES Magazine - July 2015 - 7
STORES Magazine - July 2015 - President's Page
STORES Magazine - July 2015 - 9
STORES Magazine - July 2015 - Retail Politics
STORES Magazine - July 2015 - 11
STORES Magazine - July 2015 - NRF News
STORES Magazine - July 2015 - Trends
STORES Magazine - July 2015 - 14
STORES Magazine - July 2015 - 15
STORES Magazine - July 2015 - 16
STORES Magazine - July 2015 - 17
STORES Magazine - July 2015 - 18
STORES Magazine - July 2015 - Top 100 Retailers
STORES Magazine - July 2015 - S2
STORES Magazine - July 2015 - S3
STORES Magazine - July 2015 - S4
STORES Magazine - July 2015 - S5
STORES Magazine - July 2015 - S6
STORES Magazine - July 2015 - S7
STORES Magazine - July 2015 - S8
STORES Magazine - July 2015 - S9
STORES Magazine - July 2015 - S10
STORES Magazine - July 2015 - S11
STORES Magazine - July 2015 - S12
STORES Magazine - July 2015 - S13
STORES Magazine - July 2015 - S14
STORES Magazine - July 2015 - S15
STORES Magazine - July 2015 - S16
STORES Magazine - July 2015 - Retail People
STORES Magazine - July 2015 - 36
STORES Magazine - July 2015 - 37
STORES Magazine - July 2015 - No Flash in the Pan
STORES Magazine - July 2015 - 39
STORES Magazine - July 2015 - 40
STORES Magazine - July 2015 - Lost and Found
STORES Magazine - July 2015 - 42
STORES Magazine - July 2015 - 43
STORES Magazine - July 2015 - C2W
STORES Magazine - July 2015 - Online
STORES Magazine - July 2015 - 46
STORES Magazine - July 2015 - 47
STORES Magazine - July 2015 - Technology
STORES Magazine - July 2015 - 49
STORES Magazine - July 2015 - Human Resources
STORES Magazine - July 2015 - 51
STORES Magazine - July 2015 - Social Media
STORES Magazine - July 2015 - 53
STORES Magazine - July 2015 - Merchandising
STORES Magazine - July 2015 - 55
STORES Magazine - July 2015 - Software
STORES Magazine - July 2015 - 57
STORES Magazine - July 2015 - Finance
STORES Magazine - July 2015 - 59
STORES Magazine - July 2015 - Marketing
STORES Magazine - July 2015 - 61
STORES Magazine - July 2015 - Personnel
STORES Magazine - July 2015 - 63
STORES Magazine - July 2015 - 64
STORES Magazine - July 2015 - 65
STORES Magazine - July 2015 - Operations
STORES Magazine - July 2015 - 67
STORES Magazine - July 2015 - 68
STORES Magazine - July 2015 - 69
STORES Magazine - July 2015 - 70
STORES Magazine - July 2015 - 71
STORES Magazine - July 2015 - POV
STORES Magazine - July 2015 - NRF Communities Update
STORES Magazine - July 2015 - End Cap
STORES Magazine - July 2015 - Cover3
STORES Magazine - July 2015 - Cover4
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http://www.nxtbook.com/nxtbooks/nrfe/STORES0115
http://www.nxtbook.com/nxtbooks/nrfe/STORES1214
http://www.nxtbook.com/naylor/NRFK/NRFG1114
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