STORES Magazine - January 2018 - 61

n HUMAN RESOURCES

When Temporary Turns to Forever
Seasonal workers could be a security challenge
by PAUL VACHON

R

etail environments take on a decidedly
different feel during the holiday
shopping season: crowds of customers,
truckloads of seasonal merchandise and
scores of new faces, many of whom are
interim workers hired to see companies
through the busy holiday season.
Lending assistance during the feverish
weeks from early November through
the beginning of the new year, holiday
workers provide an essential service but
also present significant challenges for
human resources and security. Long after
they depart, valid login information or
other sensitive material may remain in
their possession.
INTEGRATION EASES ACCESS
Retail associates - even seasonal
workers - increasingly use a variety of
online apps to perform their jobs. Tools
such as Vend, used for mobile point-ofsale via an iPad, and Scanner by Vend
for inventory processing, plus Microsoft
Outlook, LinkedIn, Twitter and Facebook
for engaging with customers, can have
widely divergent log-in and internal
security protocols.
Temporary employees are also stationed
across various departments both on the
sales floor and in the back of the house,
requiring measures to restrict their access
only to apps and systems for which they
are authorized.
This huge wave of interim workers in
areas governed by different computer
systems may result in inadequate
onboarding and offboarding provisions.
Companies must implement an effective
identity- and access-management
program throughout the organization to
centralize and automate these tasks in
real time. Gartner Research calls such
a program "the security discipline that
enables the right individuals to access the
right resources at the right times for the
right reasons."
Although many stores still use divergent
systems, technological progress in recent
STORES.ORG

years has enabled the integration of
programs and apps relevant to many
companies' operations, several of which
operate via the Internet.
For example, the point of sale may be
linked to enterprise resource planning
via an online link; updates to POS
software can be done online; even devices
limiting physical access (such as key-card
readers that lock and unlock doors) are
controlled from elsewhere via an Internet
connection.
"The name of the game is integration,"
says Alvaro Hoyos, chief information

Companies must
implement an effective
identity- and accessmanagement program
throughout the
organization to centralize
and automate onboarding
and offboarding tasks in
real time.

security officer for identity access
management software provider
OneLogin. "Systems should be integrated
as much as possible. When they are,
management will have an easier time
provisioning users."
OneLogin's program helps retailers
centralize control over various disparate
systems, he says, and give approved users
access to each system.
ELIMINATING SEPARATE LOGINS
This new level of capability represents
a significant advance and capitalizes on
the increasing level of sophistication of
other technologies. But despite this level
of sophistication, challenges can arise.
"Not everything will work flawlessly
right out of the box since some web-based
applications don't lend themselves to
integration," Hoyos says. "That's where
we come in."
OneLogin's foundation is its Single
Sign On portal. When hired, employees
are given one set of login credentials that
engage the system's role-based mapping

STORES January 2018 61


http://www.STORES.ORG

Table of Contents for the Digital Edition of STORES Magazine - January 2018

Editor’s Page
President’s Page
Retail Politics
NRF News
TRENDS
Retail People
Disruption Is the New Normal in Retail
20 Ideas Worth Stealing
Drug Store Cowboy
C2W
TECHNOLOGY
WORKFORCE MANAGEMENT
OMNICHANNEL
AI
MARKETING
FINANCE
BUSINESS OPERATIONS
STARTUP SPOTLIGHT
SECURITY
HUMAN RESOURCES
POV
Communities
End Cap
STORES Magazine - January 2018 - intro
STORES Magazine - January 2018 - cover1
STORES Magazine - January 2018 - cover2
STORES Magazine - January 2018 - 3
STORES Magazine - January 2018 - 4
STORES Magazine - January 2018 - 5
STORES Magazine - January 2018 - Editor’s Page
STORES Magazine - January 2018 - 7
STORES Magazine - January 2018 - President’s Page
STORES Magazine - January 2018 - 9
STORES Magazine - January 2018 - 10
STORES Magazine - January 2018 - 11
STORES Magazine - January 2018 - Retail Politics
STORES Magazine - January 2018 - NRF News
STORES Magazine - January 2018 - TRENDS
STORES Magazine - January 2018 - 15
STORES Magazine - January 2018 - 16
STORES Magazine - January 2018 - 17
STORES Magazine - January 2018 - 18
STORES Magazine - January 2018 - 19
STORES Magazine - January 2018 - Retail People
STORES Magazine - January 2018 - 21
STORES Magazine - January 2018 - Disruption Is the New Normal in Retail
STORES Magazine - January 2018 - 23
STORES Magazine - January 2018 - 24
STORES Magazine - January 2018 - 25
STORES Magazine - January 2018 - 20 Ideas Worth Stealing
STORES Magazine - January 2018 - 27
STORES Magazine - January 2018 - 28
STORES Magazine - January 2018 - 29
STORES Magazine - January 2018 - 30
STORES Magazine - January 2018 - 31
STORES Magazine - January 2018 - 32
STORES Magazine - January 2018 - 33
STORES Magazine - January 2018 - 34
STORES Magazine - January 2018 - 35
STORES Magazine - January 2018 - Drug Store Cowboy
STORES Magazine - January 2018 - 37
STORES Magazine - January 2018 - 38
STORES Magazine - January 2018 - 39
STORES Magazine - January 2018 - C2W
STORES Magazine - January 2018 - TECHNOLOGY
STORES Magazine - January 2018 - 42
STORES Magazine - January 2018 - 43
STORES Magazine - January 2018 - WORKFORCE MANAGEMENT
STORES Magazine - January 2018 - 45
STORES Magazine - January 2018 - OMNICHANNEL
STORES Magazine - January 2018 - 47
STORES Magazine - January 2018 - AI
STORES Magazine - January 2018 - 49
STORES Magazine - January 2018 - MARKETING
STORES Magazine - January 2018 - 51
STORES Magazine - January 2018 - FINANCE
STORES Magazine - January 2018 - 53
STORES Magazine - January 2018 - BUSINESS OPERATIONS
STORES Magazine - January 2018 - 55
STORES Magazine - January 2018 - STARTUP SPOTLIGHT
STORES Magazine - January 2018 - 57
STORES Magazine - January 2018 - SECURITY
STORES Magazine - January 2018 - 59
STORES Magazine - January 2018 - 60
STORES Magazine - January 2018 - HUMAN RESOURCES
STORES Magazine - January 2018 - 62
STORES Magazine - January 2018 - 63
STORES Magazine - January 2018 - POV
STORES Magazine - January 2018 - Communities
STORES Magazine - January 2018 - End Cap
STORES Magazine - January 2018 - cover3
STORES Magazine - January 2018 - cover4
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